Passione Toscana Reviews 

va bene ! Gracie Mille ! ciao for now, Oliver

Very well packed and good choice of products. The shipment arrived before the forecasted date.

Great Products, fast delivery.

4 weeks since ordering and still no delivery

Purchased a voucher which I wanted to give as a gift on the same day. Voucher was not sent/received. Upon inquiry the next day was provided a code. Thought okay, give it a try anyway, tried to order a few tuscan specialities. Code did not work. Decided to cancel the voucher purchase. The cancellation has been ignored since. Still waiting for reimbursement. Continue to receive purchase confirmations and satisfaction survey. Strange behaviour. True customer service looks different.
Comment on the answer: I have used always one and the same address. Anyway, the review has reached it's goal, the cancellation was now acknowledged and executed. It's a pity that it was necessary.

Immediate feedback, very nice Mails about Status of order, fast and safe delivery, high quality of products...

The quality of the goods is outstanding and very unique. I appreciate all their engagement on the slow food side. I have ordered already 3 times and each time i find something new to taste. Looking forward to see how they will further expand their product portfolio

Well, I have ordered several times at Passione Toscana and always every perfect arranged and amazing cheeses. 5 stars all the way.
But my last order was ruined by the shipment, the box was opened and cheeses where missing, it happened somewhere down the line.
Contacted Passione Toscana and they solved it perfectly. This is really having a heart for there customers. And thank them deeply for that.
So, I'm rating them for 6 stars ⭐️⭐️⭐️⭐️⭐️⭐️

Fantastic products, good delivery!
Highly recommend!

I had a very disappointing experience with this reseller. After receiving a bottle of olive oil with a cracked pour spout, which compromised the airtight seal and thus damaged the product, I reached out for a replacement. Their response was both frustrating and unprofessional. They claimed that since they are just a reseller, they are 'not responsible for products failing unless it's due to shipping,' shifting all the blame onto the manufacturer. While they 'extraordinarily asked the producer to solve the issue,' the solution offered was baffling – they would send me an empty box of olive oil, but only if I placed a new order or paid for the shipping costs.

It’s outrageous that, as a customer, I would have to pay extra shipping for something that was clearly a fault in the product itself. As a reseller, they should take responsibility for the quality of the products they sell, instead of pushing it back on the customer. I expected much better service and certainly not to be hit with additional costs for something that wasn’t my fault.

Reaction to your response. We did not have enough containers for 5 liter of olive. We had to buy these containers. And you did not respond to our last email:

Thank you for your response. While I appreciate the offer, I don't think it's worth paying the shipping costs for this. It would be more economical to buy a container myself.
Additionally, I do have concerns about the way responsibility is being handled here. While I understand you are a reseller, that doesn't necessarily absolve you of responsibility for the products you sell. As a reseller, you're part of the supply chain, and customers generally expect resellers to provide support in case of product issues, not just shipping problems.

Since this is not a problem that i am responsible for, the costs for resolving it shouldn't be for me.

All was perfect and we are absolutely happy ... thanks a lot and see you soon again :-)

The delivery costs are too high and the delivery time too long. I already ordered many meet around Europe and getting it within latest of 3days.

Ordered and payed for 2× Guanciale with a total weight of 1000g. Recieved only ~720g. They didn't send me a refund until I reached out to them.
If you can't ensure the package weight, you have to invoice after dispatch.

Ordering was easy, delivery of the products went fast, even if it was international.
Received products were packed accordingly and are of high quality

Matteo was great and we loved our visit!

Very good quality