The products arrived quickly. Very well packaged and protected during transport. The quality of the products is great. Wish - orders were processed faster, in this case I waited three weeks. Bu... See more
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Passione Toscana - Typical Tuscan Food&Wine E-commerce! Prodotti Tipici Toscani
Contact info
Via Firenze 5, 58100, Grosseto, Italy
- 0564 163 1006
- info@passionetoscana.com
- passionetoscana.com
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 54% of negative reviews
Typically replies within 1 month
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Wonderful products and such quick…
Wonderful products and such quick delivery. Thank you!
I have not received my order it is…
I have not received my order it is stuck in customs .

Reply from Passione Toscana
Very disappointing experience
I had a very disappointing experience with Passione Toscana and cannot recommend this shop.
I ordered several cheeses that were advertised in the shop with individual weights of approximately 400–600 grams at a fixed price. However, the delivery only arrived after about one month, and only after I had opened a PayPal buyer protection case.
When the order finally arrived, most of the cheeses were significantly lighter than the weights stated in the shop. Unfortunately, the order confirmation does not include the exact weights, so I have no way to prove the discrepancy afterward or claim a refund.
Nevertheless, I feel misled and taken advantage of. The long delivery time combined with the much lower weights than advertised is unacceptable. I would strongly advise potential customers to be cautious and warn others against ordering from this shop.
Update 29.01.:
I've been offered a couple of Euros from this shop "to make things right". The main problem is, that you cannot proof how much of which product you ordered, since there are no weights stated in the order confirmation. Additionally they say it is ok, if the weight differs by up to 50 gr more or less from what you might have ordered (what you are not able to proof). Maybe someone should check if it is allowed in Europe for an online shop to sell "artisanal packed products" for a fixed price without fixing the weight you pay for in the order confirmation. Also there is no base price stated on their website which is mandatory in Germany at least.
Also there is the possibility that there are different weights stated depending on the language you choose. The price is still the same. Example: semistagionato-del-fiorini-caseificio-il-fiorino.
In German you get 75 gr more. Theses are the 75 gr they dicounted me, since this error is still visible.
So if you would like to order here: make sure to screenshot every single product page of the items you buy. Then be aware that they might send you up to 50 gr less then you expected without any possibilty for refund, as the state that this is just normal.
So again: no recommendation, no more stars, just a bad taste over all.

Reply from Passione Toscana
Call them if you have problems, no mail
Ordered 1 month ago. No pack, no updates, they did no answer emails. For now I paid for nothing.
EDIT: I called then and they fixed the problem in 20 seconds, so I am updating my review. They don't answer emails but if you call they are very helpful

Reply from Passione Toscana
disappointed
There has been a delay in communication following the payment, and the after-sales service has been slow with minimal interest in resolving issues. Additionally, the shipping and packaging were inadequate, resulting in the oil can arriving damage. Since they didn't respond to emails, I opened a dispute on PayPal.

Reply from Passione Toscana
Thinking "Tuscany"
Availability, Kindness and service effectiveness.
So happy about "Passione Toscana"!
Dischi Volanti
I always order dischi volanti pasta from Passione Toscana because they are nowhere to be found in French supermarkets.
The ordered goods arrived after 6.5…
The ordered goods arrived after 6.5 weeks instead of the stated 3–4 working days. We ordered 12 bottles of lemonade. When we opened the box, all bottles were intact, but unfortunately the package contained only 8 bottles instead of 12. This means 4 bottles are missing. Of course, we also paid the full price for the additional 4 lemonades. The bubble wrap around all 8 bottles was also very, very sticky. €15 shipping costs may be justified for delivery to Germany, but not when only half of the order arrives after such a long time.
You deserve 5 stars !
Great company
Great company! Wonderful customer service! Everything they sell is packaged well and is too notch! Will definitely continue to order from them.
Lovely and tasty !
I spent 3 weeks in Tuscany last summer for holidays and I fell in love with lots of local products (people and beautiful places too). Unfortunately, I couldn't take these products in my suitcase....😥. But once back home, I searched and discovered Passion Toscana 😃 and then, bought Pecorino, Pici pasta, all'aglione sauce and delicious red wines, and now I feel at home here in France a little bit like in Tuscany. Authentic and delicious products you must taste ! Thanks
very Professional and top…
very Professional and top products.guanciale del borgo really tasty ,you can conserve it for few months.
Good attitude but needs an improvement
Good ordering procedure and packaging of the goods. Availability on the web-site does not correspond to reality. Delivery promise was 2-3 days but became 2 weeks. Quality is reasonably good but not excellent.
I like the products
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