Passione Toscana Reviews 

1,164
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 41 reviews, reviewers had a great experience with this company, often noting they plan to return. Customers constantly praise the exceptional quality and authentic flavors of the traditional food items they purchase. Shoppers also appreciate that orders are carefully prepared and safely protected during transit. Many buyers find that the overall service is professional and reliable. However, some reviewers were not happy with unexpected shipping delays and slow delivery times. A few other people also felt that the packaging was inadequate, leading to crushed or spoiled goods. Some customers additionally mentioned communication issues when trying to get updates on their orders.

What people talk about most

Product

Users describe positive interactions with product, highlighting authentic items like amazing pasta and very... See more

Delivery service

Consumers find delivery service to be ambiguous, reflecting a wide split in experiences. Many reviewers... See more

Quality

Reviewers highlight positive aspects of quality, expressing appreciation for authentic products from Tuscany... See more

Order

Customers had ambiguous experiences with order processing and delivery. Many reviewers reported severe... See more

Service

Reviewers mention positive feedback about service, noting that support staff responded immediately to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The products arrived quickly. Very well packaged and protected during transport. The quality of the products is great. Wish - orders were processed faster, in this case I waited three weeks. Bu... See more

Rated 5 out of 5 stars

I spent 3 weeks in Tuscany last summer for holidays and I fell in love with lots of local products (people and beautiful places too). Unfortunately, I couldn't take these products in my suitcase....😥... See more

Rated 5 out of 5 stars

Great company! Wonderful customer service! Everything they sell is packaged well and is too notch! Will definitely continue to order from them.

Rated 5 out of 5 stars

I don't know because I have still not received my product. They used FedEx to deliver and by past experience that cheese may be WELL aged by the time I get it or if I get it.


Company details

  1. Italian Grocery Store
  2. Deli
  3. Food Broker
  4. Grocery Delivery Service
  5. Wine Store

Written by the company

Passione Toscana - Typical Tuscan Food&Wine E-commerce! Prodotti Tipici Toscani


Contact info

4.0

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 54% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.0

All reviews

(1,164)

94 reviews in the last 12 months

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Rated 1 out of 5 stars

I have not received my order it is…

I have not received my order it is stuck in customs .

20 January 2026
Passione Toscana logo

Reply from Passione Toscana

Hello Cathy, we are truly sorry for the delay but we can not speed up the custom times. Your order will be delivered soon. We gave the custom all documentation again and will be processed shortly.

Rated 1 out of 5 stars

Very disappointing experience

I had a very disappointing experience with Passione Toscana and cannot recommend this shop.

I ordered several cheeses that were advertised in the shop with individual weights of approximately 400–600 grams at a fixed price. However, the delivery only arrived after about one month, and only after I had opened a PayPal buyer protection case.

When the order finally arrived, most of the cheeses were significantly lighter than the weights stated in the shop. Unfortunately, the order confirmation does not include the exact weights, so I have no way to prove the discrepancy afterward or claim a refund.

Nevertheless, I feel misled and taken advantage of. The long delivery time combined with the much lower weights than advertised is unacceptable. I would strongly advise potential customers to be cautious and warn others against ordering from this shop.

Update 29.01.:
I've been offered a couple of Euros from this shop "to make things right". The main problem is, that you cannot proof how much of which product you ordered, since there are no weights stated in the order confirmation. Additionally they say it is ok, if the weight differs by up to 50 gr more or less from what you might have ordered (what you are not able to proof). Maybe someone should check if it is allowed in Europe for an online shop to sell "artisanal packed products" for a fixed price without fixing the weight you pay for in the order confirmation. Also there is no base price stated on their website which is mandatory in Germany at least.
Also there is the possibility that there are different weights stated depending on the language you choose. The price is still the same. Example: semistagionato-del-fiorini-caseificio-il-fiorino.
In German you get 75 gr more. Theses are the 75 gr they dicounted me, since this error is still visible.
So if you would like to order here: make sure to screenshot every single product page of the items you buy. Then be aware that they might send you up to 50 gr less then you expected without any possibilty for refund, as the state that this is just normal.
So again: no recommendation, no more stars, just a bad taste over all.

21 January 2026
Passione Toscana logo

Reply from Passione Toscana

Hello Till,
as per our conversation via email we made things right. We'd truly apreciate if you could update your review.

Rated 3 out of 5 stars

Call them if you have problems, no mail

Ordered 1 month ago. No pack, no updates, they did no answer emails. For now I paid for nothing.

EDIT: I called then and they fixed the problem in 20 seconds, so I am updating my review. They don't answer emails but if you call they are very helpful

23 January 2026
Unprompted review
Passione Toscana logo

Reply from Passione Toscana

Hello Simone, we are truly sorry to hear this. We unfortunately had a problem with the server email in December and we could fix this only a few days ago. We are glad everything was solved at the end. Greeting from Tuscany!

Rated 1 out of 5 stars

disappointed

There has been a delay in communication following the payment, and the after-sales service has been slow with minimal interest in resolving issues. Additionally, the shipping and packaging were inadequate, resulting in the oil can arriving damage. Since they didn't respond to emails, I opened a dispute on PayPal.

4 December 2025
Passione Toscana logo

Reply from Passione Toscana

Hello Roberto, during the Christmas period we had delays with the emails, we are sorry. Regarding the olive oil we have you a partial refund for the inconvenience. Unfortunately can happen during the delivery that a product gets damaged.

Rated 5 out of 5 stars

Dischi Volanti

I always order dischi volanti pasta from Passione Toscana because they are nowhere to be found in French supermarkets.

28 November 2025
Unprompted review
Rated 1 out of 5 stars

The ordered goods arrived after 6.5…

The ordered goods arrived after 6.5 weeks instead of the stated 3–4 working days. We ordered 12 bottles of lemonade. When we opened the box, all bottles were intact, but unfortunately the package contained only 8 bottles instead of 12. This means 4 bottles are missing. Of course, we also paid the full price for the additional 4 lemonades. The bubble wrap around all 8 bottles was also very, very sticky. €15 shipping costs may be justified for delivery to Germany, but not when only half of the order arrives after such a long time.

26 November 2025
Unprompted review
Rated 5 out of 5 stars

Great company

Great company! Wonderful customer service! Everything they sell is packaged well and is too notch! Will definitely continue to order from them.

10 November 2025
Rated 5 out of 5 stars

Lovely and tasty !

I spent 3 weeks in Tuscany last summer for holidays and I fell in love with lots of local products (people and beautiful places too). Unfortunately, I couldn't take these products in my suitcase....😥. But once back home, I searched and discovered Passion Toscana 😃 and then, bought Pecorino, Pici pasta, all'aglione sauce and delicious red wines, and now I feel at home here in France a little bit like in Tuscany. Authentic and delicious products you must taste ! Thanks

1 October 2025
Unprompted review

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