Ordered 2 different changing robes which were great value for money and Passenger offer the larger sizes which is great for me. Returned one as it didn’t quite fit but the returns process was very eas... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My first purchase from Passenger and wont be my last. The product was EXACTLY as advertised. Zero disappointment upon receiving in the mail (in the recyclable packaging - bonus points!). The sizing w... See more
Company replied
Quick delivery. Really excellent quality garments - men's shorts, men's wicking top & women's shirt - all well made, nicely cut and fit well. Hubby very pleased with his items - the shorts have become... See more
Company replied
Towel lined dry robe, my usual size is UK10 or M, decided to go for S as I may be using it not only at the beach. It’s perfect, still plenty of room for changing and great quality, warm, windproof, d... See more
Company replied
Company details
- Clothing Store
- Men's Clothing Store
- Outdoor Clothing and Equipment Shop
- Outerwear Store
- Women's Clothing Store
About Passenger
Written by the company
Passenger is a responsible outdoor clothing and gear brand rooted in nature, connection, and wellbeing. Our purpose is to inspire meaningful escapism, enabling more people to spend more time pursuing their passions.
High-quality, stylish, and built to perform, our products blend function and responsibility, leaving a smaller footprint. Everything you need, nothing you don’t. For every order, we plant a tree.
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Responsibility
Contact us
Passenger
Written by the company
- Two million trees planted and counting...
- We know that by inspiring people to spend more time outdoors and offering a product that enables them to do that easily, people will fall in love with the outdoors. And in turn will want to protect the places where they play, look after them and advocate for them. This is why our Plant & Protect programme is so important to us. For every order, we plant a tree, and continue to protect acres and acres of rainforest in partnership with two amazing conservation charities, Trees for the Future and Rainforest Trust.
Contact info
Passenger, Hampshire, United Kingdom
- hello@passenger-clothing.com
- passenger-clothing.com
4.6
Excellent
51K reviews
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Reply from Passenger
Hello Kerry,
Thanks for taking the time to leave your review, we really appreciate your feedback.
We are pleased to hear that your first experience with us was a positive one. It is great to know that you are satisfied with the product quality and our speedy delivery.
Thanks again,
Jess
Passenger Team
Top quality products and service and…
Top quality products and service and love the fact you also donate to conservation by planting a tree with every purchase 10/10
23 June 2026
Reply from Passenger
Hello Stephen,
Thanks for taking the time to leave your review, we really appreciate your feedback.
We are pleased to hear that you are highly satisfied with our products and service. Our commitment to conservation is incredibly important to us, and we are glad that our tree-planting initiative resonates with you
Thanks again,
Jess
Passenger Team
Good service great price lovely quality!
23 June 2026
Reply from Passenger
Hello Mandy,
Thanks for taking the time to leave your review, we really appreciate your feedback.
Its so nice to hear that you though the service was good and you love the quality and price!
Thanks again,
Jess
Passenger Team
I am not conviced by the product
I am not conviced by the product, but sending back is expensive ...
23 June 2026
Reply from Passenger
Hello Neele,
Thank you for your order with us. We're sorry to hear that you're unsure about the product.
Please feel free to reach out to our customer service team if you have any questions or need any assistance: hello@passenger-clothing.com
Kind regards,
Amber
Passenger Team
Great ethos but awful service.
Used to really like Passenger but unfortunately both the clothes and the service have gone downhill significantly. Clothing is now far worse fitting. Unsure how many people fit square t shirts... Returns process is ridiculous. I've done large orders hoping to find some of their original designs and when returning multiple products, I was refunded for one only - no contact from Passenger.
When contacting Passenger, I was told I must have only selected one product to apply. I knew this not to be true as I had spent a long time selecting each item and giving the correct return reason etc. I tried again. The same thing happened. When I flagged to customer services, very politely, that there was a bug, I got a snarky response. No apology, no acknowledgement or "we'll look into it".
I've just tried again with another order. Spent ages setting up a return, only for their website to take ages to load, then say no return policy found, despite being well within the return limit. Tried to contact customer services which should be open according to their site, not actually open.
Love the ethos of this brand but service is appalling so won't be buying again unfortunately.
5 July 2026
Unprompted review
Reply from Passenger
Hello Kate,
Thank you for the detailed feedback. We're really sorry to hear about the trouble you've had with the returns process, particularly being refunded for only one item in a multi-item return and the technical issues you've experienced since — that's not the experience we want for anyone shopping with us.
We'd like to look into this properly, including reviewing the interactions you've had with our team, to understand exactly what's gone wrong.
Please email us at hello@passenger-clothing.com with your order number(s), and we'll investigate this as a priority.
We're glad you've valued the brand's ethos, and we'd like the chance to put things right on the service side.
Thanks again,
Heidi - The Passenger Team
Excellent
Excellent, responsive customer sevice! When I had an issue with the delivery, the customer service team went above and beyond to ensure my bag was delivered as soon as possible.
My daughter loved her present too!
16 June 2026
Reply from Passenger
Hello Joan, thank you for your lovely 5* review - it is much appreciated! We're so glad to hear you're happy with the customer service you have received, and that your daughter loved her Passenger item.
Best wishes,
Amber
Passenger Team
Everything was as good as expected.
23 June 2026
Reply from Passenger
Hello Henrik,
Thanks for taking the time to leave your review, we really appreciate your feedback.
Its great to hear that everything was as good as you expected!
Thanks again,
Jess
Passenger Team
Reply from Passenger
Hello Jill,
Thanks for taking the time to leave your review, we really appreciate your feedback.
Its so nice to hear that you think the product was great and that ordering was easy. Its also great to hear that your delivery arrived promptly.
Thanks again,
Jess
Passenger Team
Reply from Passenger
Hello,
Thanks for taking the time to leave your review, we really appreciate your feedback.
Its great to hear you love the quality of our items and you will be purchasing from us again in the future.
Thanks again,
Jess
Passenger Team
Great service
Great service, great products. The shirt came beautifully crisp with creases ironed into the front - nice touch. Thank you
20 June 2026
Reply from Passenger
Hello Lily,
Thanks for taking the time to leave your review, we really appreciate your feedback.
We are pleased to hear that you are satisfied with our service and products. It is great to know you appreciated the presentation and care put into pressing the shirt
Thanks again,
Jess
Passenger Team
Always great quality products
Always great quality products. Sale items were well priced and delivery quick and efficient
21 June 2026
Reply from Passenger
Hello Chris,
Thanks for taking the time to leave your review, we really appreciate your feedback.
We are pleased to hear that you are satisfied with the quality of our products and the pricing of our sale items. Thank you also for noting our quick and efficient delivery.
Thanks again,
Jess
Passenger Team
Love the products
23 June 2026
Reply from Passenger
Hello Anne,
Thanks for taking the time to leave your review, we really appreciate your feedback.
Its so great to hear you love our products!
Thanks again,
Jess
Passenger Team
I have received damaged t-shirts with…
I have received damaged t-shirts with unremovable black ink. But they did not accept return.
23 June 2026
Reply from Passenger
Hello Ryosuke,
Thank you for your feedback, and we're sorry that your item arrived slightly damaged - our team provided a full refund for the item so we are concerned to read your review here.
Please feel free to respond to our customer care team's email if you need further assistance.
Many thanks,
Amber
Passenger Team
Great length and pockets !
I bought a maxi dress - great length (5’8”) and has pockets. Loved it so much I bought in another colour. Good packaging and quick delivery.
23 June 2026
Reply from Passenger
Hello Fiona,
Thanks for taking the time to leave your review, we really appreciate your feedback.
We are pleased to hear that the maxi dress offers an ideal length for your height and that you are enjoying the addition of pockets.
Securing a second colour is a wonderful compliment to the design. Thank you also for noting our prompt delivery and secure packaging.
Thanks again,
Jess
Passenger Team
I’ve returned my item as it was the…
I’ve returned my item as it was the wrong size and despite you saying you’re processing, I’ve not had any refund or update on when I will receive my refund. Following your initial email that states you’re processing my refund, you’ve then sent me another email asking how the product is that I’ve returned.
23 June 2026
Reply from Passenger
Hello Fiona,
We're sorry to hear that you have not yet received your refund, please do get in touch with our customer service team directly at hello@passenger-clothing.com so that our team can assist you further.
Many thanks,
Amber
Passenger Team
Reply from Passenger
Hello Peck,
Thanks for taking the time to leave your review, we really appreciate your feedback.
Its nice to hear that you think we have nice styles and you also think our culture is nice!
Thanks again,
Jess
Passenger Team
Towel lined dry robe
Towel lined dry robe, my usual size is UK10 or M, decided to go for S as I may be using it not only at the beach. It’s perfect, still plenty of room for changing and great quality, warm, windproof, didn’t get a chance to test it in the rain yet.
22 June 2026
Reply from Passenger
Hello Lina,
Thanks for taking the time to leave your review, we really appreciate your feedback.
It’s awesome to hear it still gives you plenty of room to change while being perfect for everyday wear. We’re thrilled you love the warmth and quality
Thanks again,
Jess
Passenger Team
Service is always top class
Service is always top class. Products are spot on and delivery is simple and super quick. 5stars all the way.
22 June 2026
Reply from Passenger
Hello Andy,
Thanks for taking the time to leave your review, we really appreciate your feedback.
Its great to hear you feel our service is always top class! Its also nice to hear that delivery is simple and super quick!
Thanks again,
Jess
Passenger Team
Great service and a great product
Great service and a great product! I love my new fleece, the quality is good 👍
22 June 2026
Reply from Passenger
Hello Martin,
Thanks for taking the time to leave your review, we really appreciate your feedback.
Its so nice to hear that you feel we gave great service and you though the product was great! Its great to hear that you love your new fleece!
Thanks again,
Jess
Passenger Team
Good quality and price
I like that orders are delivered quickly at a reasonable price and returns are dealt with promptly. Also, product quality is excellent with a tree planted for every order.
22 June 2026
Reply from Passenger
Hello Linda,
Thanks for taking the time to leave your review, we really appreciate your feedback.
Its great to hear that your orders always arrive quickly and that any returns you have made have been dealt with promptly. Its also nice to hear that you feel the product quality is excellent and you love that we plant a tree for every order placed.
Thanks again,
Jess
Passenger Team
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