Passenger Reviews 

50,825
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 8,673 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products, noting items are well-made, durable, and often exactly as described. Many appreciate the efficient delivery service, with orders often arriving quickly and well-packaged. The overall service, including easy ordering and helpful sizing guides, also receives positive feedback from many consumers. However, some people were dissatisfied with issues related to order fulfillment, such as missing items or incorrect products being sent. Additionally, a few reviewers experienced orders not being delivered at all, or refunds being issued without clear communication or explanation.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many praising the excellent quality of... See more

Quality

People report positive experiences with quality, with many reviewers praising the excellent quality of... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the quick and efficient... See more

Order

Customers consistently note ambiguous experiences with order, with some expressing delight and satisfaction... See more

Service

Customers consistently report positive experiences with the service, often highlighting quick delivery and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered 2 different changing robes which were great value for money and Passenger offer the larger sizes which is great for me. Returned one as it didn’t quite fit but the returns process was very eas... See more

Company replied

Rated 5 out of 5 stars

My first purchase from Passenger and wont be my last. The product was EXACTLY as advertised. Zero disappointment upon receiving in the mail (in the recyclable packaging - bonus points!). The sizing w... See more

Company replied

Rated 5 out of 5 stars

Quick delivery. Really excellent quality garments - men's shorts, men's wicking top & women's shirt - all well made, nicely cut and fit well. Hubby very pleased with his items - the shorts have become... See more

Company replied

Rated 5 out of 5 stars

I was absolutely delighted with my order from Passenger. The quality of the clothing is excellent, and everything was exactly as described. The items fit well, feel really comfortable, and are clearly... See more


Company details

  1. Clothing Store
  2. Men's Clothing Store
  3. Outdoor Clothing and Equipment Shop
  4. Outerwear Store
  5. Women's Clothing Store

About Passenger

Written by the company

Passenger is a responsible outdoor clothing and gear brand rooted in nature, connection, and wellbeing. Our purpose is to inspire meaningful escapism, enabling more people to spend more time pursuing their passions. High-quality, stylish, and built to perform, our products blend function and responsibility, leaving a smaller footprint. Everything you need, nothing you don’t. For every order, we plant a tree.
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Responsibility
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Passenger

Written by the company

Two million trees planted and counting...
We know that by inspiring people to spend more time outdoors and offering a product that enables them to do that easily, people will fall in love with the outdoors. And in turn will want to protect the places where they play, look after them and advocate for them. This is why our Plant & Protect programme is so important to us. For every order, we plant a tree, and continue to protect acres and acres of rainforest in partnership with two amazing conservation charities, Trees for the Future and Rainforest Trust.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

51K reviews

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4.6

All reviews

(50,825)

9,059 reviews in the last 12 months

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Rated 5 out of 5 stars

Great quality and true to values

Great quality clothing that is true to size and matches the online images (in colour, shape, etc.). I really like that it was delivered in minimal, recyclable, packing that was sufficient to protect the garments while also being sustainable.

25 June 2026
Rated 5 out of 5 stars

Great cap

Great cap, great delivery time , can’t fault Passenger and they plant a tree for every purchase, awesome!!

25 June 2026
Rated 5 out of 5 stars

Really nice shorts

Really nice shorts. Good quality material and construction however my usual size is a 32" waist but I ordered the 30" and it fitted perfectly (I am probably around 31") so definitely order one size less than usual.

25 June 2026
Rated 5 out of 5 stars

First (but not last!) purchase from Passenger…

It was my first purchase from Passenger brand and I am in love. Truly. The quality of clothes and how nice they fit to my body. Amazing. Shipment from another country was organized very well. Thank you. I am sure here begins my journey with this amazing brand:)

24 June 2026

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