Party City Reviews 

I just ordered a range of balloons for my Dads 60th birthday a few weeks ago and was so impressed at the delivery service and they were delivered on time and securely in a big plastic bag. The colours were fab and we were able to get a personalised message on some of the balloons which was just a fantastic personal touch. Altogether I got two big number balloons, 4 star shaped balloons, two of them with personal messages painted on in a lovely gold glitter paint, with four balloon weights and string plus the delivery all for €50. A fantastic and reasonable price I thought, safe to say I will only use Party City for any party needs from here on out! A big Thankyou!

I ordered balloons for my son's graduation.
When I ordered inflated balloons online, I asked how long inflated balloons last.
They told me it will last 6days but I could pay $1 extra to to last another day.
I told them I just need these balloons to last two days so that I don't need extra day.
I picked up on monday 5pm on those balloons that I have to drive round trip of 45 Minutes.
When I came down stairs next morning and find out that ALL BALLOONS are flat already.
Those balloons only last not more than 10-12 hours.
Very disappointed with Party City.
If you call their store to talk to someone over the phone, it's impossible.
Nobody pick up the phone.
I got a email saying that my balloons were ready to pick up but when I got there my balloons were not ready.
I have to wait another 35 minutes to pick up.
I will never shop this company ever again.
Location for this store is AMC CLIFTON COMMONS

The store in Belmar, Colorado has the worst service. They lose orders.There is no one to help. The store is always poorly staffed. The clerks are not knowledgeable about their products. The manager is not ususally there. You have to wait in line while the check-out clerk talks on the phone. My baby shower ended up with no balloons - lost order even though I had the purchase order slip. They just can't get it right.

Party City had what I needed and was delivered within a few days. I can't wait to use the decorations that I bought for the baby shower. They are going to be so cute.

They deserve ZERO stars. I ordered balloons online for a curbside pickup the following day. I get to the store & they never made my order. The associates didn't even care that my order wasn't complete.

I ordered a game from the online store and received a defected copy. I have been trying to reach customer service for 10 days but no use. I waited on hold for more than an hour and didn’t get through. I sent an email via their site no one got back to me. I also replied to the order confirmation address and still didn’t receive any response. Very frustrated, and I will never order any thing from this store.

Warning-DO NOT ORDER! I ordered online for same-day curbside services from the Party City in Woodmore Town Center, Lanham, MD. I received an email saying that they were working on my order and would email me when it was ready!! I NEVER received an email and called numerous time and there was a message saying they were closed. I drove to the store and knocked on the window to see if anyone was there and the store looked abandoned. Went back the next day and still no one there and the number you call says they are closed. I finally called the Customer Service number and waited over an hour and they tell me all of their stores are open and they are gonna email them and someone should contact me fast! Well, as of right now the store is still closed and the message on the phone it still says that it is close and I haven’t received the items or a refund! I have contacted my bank to report this!

disgusting! I am beyond outraged. I made an order last night 142$ got an email this morning saying my order was canceled and will only be getting 85$ refunded

I have never dealt with a company that treats customers this way. Their online shopping is a joke, you shop with them and then you end up paying a company called Borderfree because they are the shipper. I have received boxes that didn't even have the correct items in them. I have received duplicate orders and I have given up trying to sort it out with either Party City or Borderfree. In fairness they did answer one of my e-mails and I did receive a partial refund for an item that was shipped incorrectly. I still had to pay for shipping for something I never ordered. I am now waiting for another order that appears to be a duplicate of one I already received and paid for. They don't answer their phones, I have tried numerous times and been on hold forever, between Borderfree and Party City I have sent numerous e-mails, spent hours on the phone on hold and received no satisfaction. I ordered a lot of products a month ago, the event is tomorrow and whatever they are sending and have billed me for won't arrive in time. This company should be closed down. Their customer service is non existent. Better to deal with a dollar store or Amazon, their products were just as good if not better than what I received from Party City.

Your website SUCKS! This is my FIRST time EVER posting a review but I was SO disappointed. I have 2 parties to plan for and I can barely scroll down your page. I want to spend money at your website! I can't even do that!

Placed an online order on Monday..The online order stated the store had 2 of the items I was looking for but 10 minutes after I ordered the order was cancelled. OK but I didn't expect them to NOT refund me my money that day. It's almost been a WEEK and NO REFUND! I am beyond pissed because why let a customer purchase something not in stock. Mark the item SOLD OUT but don't take people money then they still don't have the product or money!

Was told delivery would be between 4 and 6. Driver, who was driving a Hertz rental, arrived at 3 pm with balloons. I was not home but she called me and said she was on her own schedule and that I could contact customer service. Waited on line for someone to pick up at customer service for 90 MINUTES and then gave up. CUSTOMER SERVICE NEVER ANSWERED. TERRIBLE SERVICE! TERRIBLE COMPANY!

I'm just in awe. I ordered balloons for my daughters 18th Birthday/ Graduation Celebration on May 16th. It was already hectic trying to order online because the system kept crashing. I finally was able to order after a week of trying. They were supposed to deliver May 29th wich was yesterday from 4p -7p. They never showed. No phone call. Their phone system was saying that they were busy. All 5 store numbers that I tried. Today been on hold for 45 min and still holding trying to get a refund. Their Chat line crashed in the middle of " I think , I may get my refund". I'm so done. Smh. I wont be doing anymore business with them for a while. Smh

Price is worth it if you buy it in store. My order was posted many times delivery tomorrow/Today. Im still waiting 2 weeks later. DO NOT BELIEVE THE SHIPPING DATES.

Customer Service is a joke! I am missing 2 items from my order. I have called, and stayed on hold OVER AN HOUR... TWICE! On hold right this minute! For over 20 minutes so far. The LIVE CHAT option shows no agents are available. There is no "reply" options for the confirmation or order emails, as they are sent from a "donotreply" email. And, the CONTACT US form shows they do not respond to comments... I have still sent at least 5 so far. I am missing 2 items that I was charged for. I either need my items or a refund! I have called 2 store locations. They can not help me, and they can only provide the same 800 number that I have already called. This is ridiculous! Seriously! How can I get my money back?????

***UPDATE 6/10/2020***
I sent a message through the Party City Facebook page and got a response within an hour. They refunded me for the 2 missing products and the 1 melted candy. So weird to me that they have someone on top of Facebook messages but not phone calls. Will still not be ordering through the corporate website again. A sales associate in a local store told me I can order for "pick up" at the store... THEN the store could have helped.

I made two Orders since May 6th and 7th... the order was over 300 dollars stuff for my son 5th birthday who is on May 19th. Base on the Items they told me that I supose to receive them on May 13th. Guess what? I still not receive them. When I called I spent two hours on the line with no one pick up. I called the next day same thing. I obliged to buy most of the stuff on Amazon thinking that I will receive them on time. Guess what ? I finally received a tracking number which said I will receive my order on the May 26th. I Will never buy from Party city. I will return the box back when I received it. I am extremely disappointed !

I ordered 9 balloons for my Mom for Mothers Day. Cost was $42.30 #258215618.
They arrived late and only one balloon was inflated.
Do they think people have helium tanks?
My 85yo Mother didn't understand and neither
could I.
I will repost when I hear back from them.
They haven't been answering their phones.

Placed an order online for pick up.
Turned out it went to Naperville IL to be sent UPS. this was just supposed to be a simple place order online go pick it up. However this has been going on for a week. And no response from them. I’m getting tired of calling and sending messages.
I do understand what’s going on in the world.
However if you’re not ready to be staffed and supporting. Don’t be open.
Please Please contact me
My order number is 258089427

I ordered party supplies for my sons 9th birthday. In this time of isolation, I at least wanted to decorate for his birthday since he is not having a normal birthday party. I ordered the supplies on 4/20 and paid for 3 day expedited shipment. On 4/25 (5 days later), I received an email stating that because my order contained a helium tank, they could only ship via ground shipment. I responded to the email as requested, and received an undeliverable message. I then went onto the website and typed in a message on their contact form. I have received no response. It is now the day before my sons birthday, 9 days after the order was placed, and I am waiting (47minutes and counting) for a customer representative to pickup. I have zero confidence any of the supplies will be here in time. The experience cannot be worse. Period.

UPDATE: Believe it or not, the whole experience just got worse. After being on hold for 1hour and 7 minutes, Capricia answered. She told me there was no way to get the whole order delivered by tomorrow morning. She said she would need to get her supervisors approval to ship part of the order by tomorrow morning. I requested to speak to the supervisor and was placed on hold for 5 minutes. Capricia came back on the line and told me that she would transfer me to her supervisor, Laura. I waited on hold for Laura to pickup. After another 12 minutes, Capricia came back on and told me that Laura (her supervisor) had “forgotten” that she had a meeting and would not be available to speak with me. In addition, several of the items I had ordered were out of stock. At this point, I just canceled the order. There are so many things I could say about the company, but will leave it to your imagination.

My friend told me to go back to party city where I belong so I came here and it wasn’t very good