Parts Big Boss Reviews 

605
•
TrustScore 1.5 out of 5

1.7

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Review summary

Created with AI, based on recent reviews

Considering 73 reviews, most reviewers were unhappy with their experience overall. People frequently mentioned paying for items upfront while their orders remained completely stuck on processing status without any confirmation, dispatch details, or reliable tracking updates. Customers also experienced major difficulties when trying to reach customer support, as phone calls went completely unanswered and emails were consistently ignored by the team. Some reviewers were happy, noting that they successfully received the correct items they ordered after waiting patiently for their delivery. A few other people also mentioned that their products eventually arrived and the overall purchase experience turned out fine.

What people talk about most

Order

Reviewers highlight negative aspects of order processing, frequently noting that they paid upfront for spares... See more

Payment

Reviewers mention negative feedback about payment, noting that while transactions are processed easily, some... See more

Response time

Customers consistently note negative experiences with response time, highlighting that calls go unanswered... See more

Product

Consumers find product availability mixed, as some reviewers successfully received requested items like car... See more

Website

Users describe negative interactions with the website, reporting that tracking pages consistently show orders... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I placed an order with Parts Big Boss and later cancelled it. A support ticket (#68006) was created to address the payment/refund, but despite multiple follow-ups, I have not received the payment or... See more

Company replied

Rated 1 out of 5 stars

Total scam… I ordered on Parts Big Boss on October 17(Order #100235955). The order that should have been delivered in 5-7 days as per their promise, somehow I haven’t even received any confirmation ev... See more

Rated 1 out of 5 stars

I have ordered and in for the headlight for my Hyundai Getz car. It has been one month and three days since I advance paid. Despite asking about this several times, I have not received any response... See more

Rated 1 out of 5 stars

I ordered a set of Door Visors for a Fiat Linea. They took forever and sent the set of 4 using India Post with minimal packing. One of the door visors came in 3 pieces. When I contacted customer servi... See more

Company replied


Company details

  1. Auto Parts Store

Written by the company

India's most authentic car spare parts portal. We aim to provide wide variety of car parts at the most reasonable prices. Your one stop shop for making car maintenance, a "Hassle Free Experience"


Contact info

1.7

Bad

TrustScore 1.5 out of 5

605 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 39% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.7

All reviews

(605)

71 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Legal Action With Recovery Of…

Legal Action With Recovery Of Proceeding Funds,

Dear Saurav / Parts Big Boss,

After trying to connect with you through all channels listed on your website.

I'm formally writing this email to inform you about a legal action with Ghaziabad Police with regards to a well calibrated online fraud, Through a website called
" partsbigboss.in ", Run by you. I've had placed an order on your website about a Year ago, on 9/13/2025,
Order number - 100219747
PFB,
Attached Screenshot,
Please be informed that I've not received any communication over this or the dispute I raised over the above transaction.

Please consider this as formal notice before action, Request you to please reply to this email with a resolution within 48 hours, Either a full refund or the promised goods to be delivered within 5-10 working days as the promised date is well passed.

Failing to which shall result in a FIR with Ghaziabad Cyber And Police for negligence and fraud under section 420. I'm forced to tag CP as no action was taken by hierarchy officers.

Thanks & Regards,
Karan Balu Punekar,

13 September 2025
Unprompted review
Rated 1 out of 5 stars

Fraudulent Site and Online sellers

I have ordered for MARUTI SUZUKI ALTO tail light (left). I paid amount when the payment has been over the pop up showed order number: 100234042. When I tried to track order it shows that "Order ID not found". Then I tried to call them the number given on website always says switched off. These people are fraudsters. I am going to file case in the consumer forum. Don't trust these frauds.

27 August 2026
Unprompted review
Rated 1 out of 5 stars

100234166 How much time required to…

100234166 How much time required to part dispatch ?

31 August 2026
Unprompted review
Parts Big Boss logo

Reply from Parts Big Boss

Dear Sir,

Your order number 100234166 which was placed on 30th Aug has been shipped.
The delivery day for the delivery of your order is 6th September.

Tracking reference: https://app.lastmiles.co/tracking/awb/152763150013317

Regards.

Rated 1 out of 5 stars

Scamming people

I have ordered from this website on 15 aug 2026 , the website states that it will be delivered in 5-7 days but even after 13 days I haven’t received the product and the website have not even updated so person can even track the product it shows that it hasn’t been dispatched yet and the customer care number is switched off and I have mailed them on 24 aug and also a reminder on 25 but no one responded, what to expect now

15 August 2026
Unprompted review
Rated 1 out of 5 stars

Dear all,

Dear all,

Does any have any contact number to contact parts big boss. I have ordered a car part and its taking forever, and website shows still processing. Tried to contact via email but no response. And the payment is already done. Is there any way to get refund.

Thank you

21 August 2026
Unprompted review
Rated 1 out of 5 stars

The supplier doesn't consider it…

The supplier doesn't consider it necessary to update their tracking page. It always shows "Processing". When they issue a ticket on a complaint lodged, nothing happens and the status remains at "Processing'.
Got their phone number (88262266670) from a different site. They responded and assured me of their assistance. However their response quality is not up to the mark. Let me see what happens.
I shouldn't have paid in advance to such a supplier

23 July 2026
Unprompted review
Rated 1 out of 5 stars

Fraud.......

I have ordered 2 items (side mirrors) from them almost a month back. Order no: 100232731. So far no updates. Its keeps showing as processing only. No ways to contact them or track the item. Even there is no option to cancel the order. Pathetic

15 August 2026
Unprompted review
Rated 1 out of 5 stars

Its been 4 days but no response from…

Its been 4 days but no response from the party. The customer number is switched off . Am going to file a complaint against this party in consumer court for breaching of trust and for luring public money by creating fake profiles..

14 August 2026
Unprompted review
Parts Big Boss logo

Reply from Parts Big Boss

Dear Sir,

Apologies for the inconveniences faced.

As per the latest update, your order 100233469 has been delivered with below tracking reference: https://app.lastmiles.co/tracking/awb/152763150013013

We would try to serve you better in future.

Rated 1 out of 5 stars

This is purely a fraud website

This is purely a fraud website. Will collect advance money from you and then stop replying. I have also filed complaint against it on government cyber crime portal. And beleive me all other positive reviews are fake reviews.

10 August 2026
Unprompted review
Parts Big Boss logo

Reply from Parts Big Boss

Dear Sir,

Apologies for the inconveniences faced.

We would like to inform you as well as the new customers watch this review that a fraud company cannot operate with a physical address, which is as below-

A 10/14, Phase, 3, Meerut Rd Industrial Area, Meerut Road Industrial Area, Ghaziabad, Uttar Pradesh 201017

Also as far as your shipment is concerned we have successfully received it back since you didn't accepted on delivery and this is the sole reason why we do not offer COD.

Tracking reference - https://www.delhivery.com/track-v2/package/21476710003684

Regards.

Rated 2 out of 5 stars

It has been several months since I…

It has been several months since I ordered a car cover from Parts Big Boss on November 25, 2025, and the order is still 'under process.' Despite sharing my account details for a refund over a month ago as requested by customer support, I have still not received my money back. I need this resolved immediately."

25 November 2025
Unprompted review
Rated 1 out of 5 stars

Do not buy from these people

Do not buy from these people. I made the payment and haven’t received any response since. Avoid this seller.
I ordered and they did not send me the part.

6 August 2026
Unprompted review
Parts Big Boss logo

Reply from Parts Big Boss

Dear Sir,

Apologies for the inconveniences faced.

Your order 100233055 has been shipped and can be tracked from this link:
https://app.lastmiles.co/tracking/awb/152763150013235

Regards.

Rated 1 out of 5 stars

This site shows that all spare parts…

This site shows that all spare parts you are looking for is available and is very tempting to place order.
You are taking a risk by ordering here. You may never get the item or get a refund. You will also never get any reply. Status will always show as processing. Never got the refund and it's almost one year and still showing as processing. I have let it go as a bad experience.

27 September 2025
Unprompted review
Rated 1 out of 5 stars

Fraud website

Very disappointed with PartsBigBoss. My order #100232383 was placed a week ago, and it is still showing “Processing” with no dispatch or delivery update. What’s even more frustrating is the complete lack of support from customer service—they have been unresponsive and provided no useful information. This has been a very poor shopping experience. I would not recommend buying from this company unless they improve their order processing and customer support.

10 July 2026
Unprompted review
Parts Big Boss logo

Reply from Parts Big Boss

Dear Sir/ Mam,

Apologies for the inconveniences faced.

Your order 100232383 has been shipped with speedpost and can be tracked with reference number - EU894354165IN

Regards.

Rated 1 out of 5 stars

The website may no longer be active

I placed an order on June 9 (Order ID: 100231153), and there has been no update since. I’ve tried reaching out via email and phone, but haven’t received any response. I made the full payment based on my previous positive experience with PartsBigBoss, but it now appears that the website may no longer be active.

15 July 2026
Unprompted review
Rated 1 out of 5 stars

A real story of a Cheating Company in UP.

On the date October 2nd 2025, I had remitted an amount of Rs. 3120/- for delivering 1 No. Silencer Assembly for my DATSUN READYGO car. They had assured to deliver this with in 12 days period. After expiring the committed date, they requested one more week's time for my enquiry.
Since then no response at all. Phone either switched off or no response. Send so many emails. Finally contacted their chief . He directed another person to collect my Bank Details for the refund. Nothing happened. Now I have to visit Gaziabad to get my refund. I fear they were employing some goons to handle me. It has happened in INDIA and is a shame for all Indians. Chandran from KERALA.

2 October 2025
Unprompted review
Parts Big Boss logo

Reply from Parts Big Boss

Dear Sir,

We are apologised for the unpleasant experience you has faced with us.

Kindly reach out to us with your issue over whatsapp/call at 8800881335 or write to us at support@partsbigboss.in

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