ParkBee Reviews 

10,120
•
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Evaluating 61 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally find the booking process straightforward, highlighting how easy it is to view options, secure a spot, and pay in advance. Many customers also appreciate receiving clear communication and useful information regarding how to access the parking facilities and operate the barriers. Some reviewers were not happy with the unreliable customer service and unexpected parking fines received after their stay. Others also noted serious issues regarding full car parks upon arrival, making it difficult to park despite having a confirmed reservation. Furthermore, people reported experiencing severe difficulties reaching support teams for urgent assistance when technical problems prevented them from entering or exiting.

What people talk about most

Location

Reviewers mention ambiguous feedback about location, noting that while some spaces are conveniently... See more

Booking process

Consumers find booking process to be ambiguous, noting that while it is generally easy to book and pay via... See more

Service

Customers consistently note negative experiences with service, highlighting widespread frustration over... See more

Payment

Clients share dissatisfaction regarding payment issues, frequently reporting that they were charged twice... See more

Customer service

Customers had ambiguous experiences with customer service, as some reviewers praised helpful staff members... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I used this app and pre-booked my parking, then got charged the full amount to leave the car park. I was trapped in there unless I paid again, and ParkBee support would not help me out. Hoping I rec... See more

Company replied

Rated 4 out of 5 stars

Update: charge was refunded via email request. Review updated Terrible customer service, no contact number to get in touch to sort out refund requests. The parking location was obscured from the... See more

Company replied

Rated 5 out of 5 stars

Attending a concert at the Eventim Apollo and still managed to book a parking space on the night with Parkbee - easy to book and pay, simple click to open barriers both coming and going. Only Complain... See more

Rated 5 out of 5 stars

1st time using them and as a typical bloke, I didn't read their instructions on how to use the app. Got charged by parkbee and I paid to get out of the car park. Contacted Parkbee, told them what ha... See more

Company replied


Company details

  1. Valet Parking Service
  2. also in
  3. Online Marketplace
  4. Parking Garage
  5. Public Parking Space

Written by the company

ParkBee is on a mission. City streets are filled with parked cars, while off-street parking spaces remain empty. Together, we can change that. We’re building a dense digital network of off-street parking locations, optimising underutilised spaces and making parking more convenient and affordable. We help drivers find, reserve or subscribe to their perfect parking space. Whatever your need, we have the space for you.


Contact info

3.5

Average

TrustScore 3.5 out of 5

10K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 95% of negative reviews

Typically replies within 1 week

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3.5

All reviews

(10,120)

195 reviews in the last 12 months

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Rated 1 out of 5 stars

Avoid at all costs.

Avoid at all costs.
App doesn’t work
They don’t answer the phone.
I’ve heard fines even when people have paid.
Nearly ruined our night as had to rush looking for elsewhere to park.
Wish I could give no stars.

19 November 2024
Unprompted review
ParkBee logo

Reply from ParkBee

Hi Matthew, thank you for your feedback, and I’m sorry to hear about your experience. We strive to provide smooth parking solutions, and it’s disappointing that we didn’t meet your expectations.

If you had issues with the app or a fine despite payment, please email us at support@parkbee.com. We’d love to help resolve this.

We appreciate your feedback and are committed to improving.

- Team ParkBee

Rated 1 out of 5 stars

Booked and paid for space which wasn't there

Booked an evening spot at Brixton, and arrived to find no spaces and nobody there to assist (and all he cars are double/triple parked, so even if there had been a 'space' would have been impossible to get in and out quickly and easily). As I'd already paid, to arrive and find no parking was unacceptable - never again.

1 October 2024
Unprompted review
ParkBee logo

Reply from ParkBee

Hi Rachael, thank you for the review. I’m very sorry to hear about your experience. We understand how frustrating it must have been to arrive and find no available parking spots.

Please note that our support team is available 24/7 by phone and would have been happy to assist you in resolving this situation immediately. Unfortunately, we cannot control or prevent vehicles being double-parked by others, but rest assured that such violations are monitored, and offenders risk fines for improper parking.

Since you were unable to use your booking, we’re happy to assist you with a refund. Please email us through support@parkbee.com with your booking details, and we will process it as soon as possible.

Our apologies again for the inconvenience caused, and thank you for bringing this to our attention.

- Team ParkBee

Rated 4 out of 5 stars

Very good application but unreliable service

Parked at the Westminster - Abbey Orchard Street. When I arrived there was no available parking spot on the designated areas. After panicking and circling a couple entered and luckily removed their car.
Overall it seems it's a lottery to actually park on the already paid spot.
The application and communication was very good and the price paid reasonable.

5 November 2024
Unprompted review
Rated 5 out of 5 stars

Unbelievable value for money

Unbelievable value for money. Cost me £7 for three days parking opposite the Premier Inn in Sunbury - I think the hotel charges around £15 per day. Highly recommended.

28 October 2024
Unprompted review
Rated 5 out of 5 stars

Used for the first time parkbee service…

Used for the first time parkbee service
Totally surprised for the ease to use it.
I am not a crack it specialist using mobile phone! But everything worked like a charme. Every step is a the moment you use it explained so very happy with this experience
Wasteland halloween was combined with this experience an even plus plus succes

26 October 2024
Unprompted review
Rated 1 out of 5 stars

Liverpool central village

Seems to be a common theme here with Liverpool central village!

Received a letter from a debt collection company today with £170 charge for parking that was clearly paid for.

I have evidence of this on my bank statement.

I’ve received no emails or correspondence from park bee only this letter from the collections company who I’m currently trying to contact. No doubt this has already hit my credit file.

Parked here multiple times over the years before it was a park bee and never had any issues.

I’d recommend finding another car park on a point of principle even if it’s a short walk from your destination as I can promise you will have no issues with any of the other car parks in the city centre.

19 October 2024
Unprompted review
ParkBee logo

Reply from ParkBee

Hi Laura,

Thanks for your review. I am sorry to hear that you have received a parking fine. To help you with this inconvenience, please send an email to support@parkbee.com.

- Team ParkBee

Rated 1 out of 5 stars

Scam !!

Terrible customer service Liverpool Central Village.
Don’t trust these guys when parking #Liverpool #Scam #lies

12 October 2024
Unprompted review
ParkBee logo

Reply from ParkBee

Hi Neill, thank you for the review. Could you please send an email to support@parkbee.com? We would like to know more about your experience and see if we can find a solution for your problem. Thank you!

- Team ParkBee

Rated 5 out of 5 stars

Car parking liverpool

The site was clean and tidy and well illuminated, the lifts were spotless and never smelt which is a bonus with the homeless living around the area.i was worried about parking there for the weekend but the car was exactly as I left it and paying on exit was super easy

12 October 2024
Unprompted review
Rated 5 out of 5 stars

Easy parking

Easy to find, easy to get in and out (also as pedestrian). Very positive experience in Rotterdam @wijnstraat 100!

14 October 2024
Unprompted review
Rated 1 out of 5 stars

Opening gate impossible

The gate did not open on signal of mobile phone

11 October 2024
Unprompted review
ParkBee logo

Reply from ParkBee

Hi Christian, thank you for your feedback. We apologise for the inconvenience with the gate not opening. We take your concerns seriously and will investigate this issue to improve our service.

Could you please send an email to support@parkbee.com with more details about your booking? Then we can investigate it further and resolve any unresolved problems.

- Team ParkBee

Rated 4 out of 5 stars

Reservation lost

Very easy to get in to parking lot. Door opened automattically.
Couldn't find the door for the pedestrians.
Called the helpdesk. They were very friendly but mycreservation was nowhere to be found... very strange because i paid in advance and in the app the time kept going.

8 October 2024
Unprompted review
Rated 1 out of 5 stars

Avoid! If you park always get a receipt. I ended up with a £287.32 fine even though I'd paid evidenced by bank statement

£287.32 County Court Judgement for a £9 parking fee I paid!
These guys are crooks. Even if you pay and provide evidence they still add "charges"

I always parked here, always paid. on December 12th 2023, I parked, I paid (Apple Pay) typing my reg # at the machine. The Machine just hung - we waited 15 mins- BTW there was no one there, no number to call, nothing. Before I left I confirmed payment on my Banking App. It had gone through just fine.

A few days later I got a texts telling me I hadn't paid, and got a letter asking me to enter details. I filled in their online form and shared copies of bank statement. Then heard nothing but endless threatening letters from dodgy debt collectors the kind that look official but are aimed at frightening you with the pay £400 now or we'll take your house ... you get the idea... I pretty much ignored them thinking that they were a scam. Then Sept 2024, after I got back from my holidays, going through my stack of mail, I got a wad of paper from "The Civil National Business Centre" threatening court action. (Turns out it's a real court ... who knew?) the name), and then another telling me that the court had reviewed and decided a fine and CCJ of £287.32.
Only option was to contest form (N244)with a £303 court fee and a mandatory requirement to attend a court in Northampton and no guarantee of success.

What a total scam. I just paid.

Be wary, Always get a receipt and keep it.

11 December 2023
Unprompted review
ParkBee logo

Reply from ParkBee

Hi,

Thanks for your review. I am sorry to hear that you have received a fine. I see you already sent an email to support@parkbee.com. We have responded and will help you further there.

- Team ParkBee

Rated 1 out of 5 stars

Keeps charging me even when I've paid and left the car park

On 26.09.2024 at 11:22 am I parked in one of the ParkBee car parks in Liverpool for 1 hour and 7 minutes.
I paid £4.50 by tapping my card to the ticket machine before left the car park.
Today (28/09/2024), I received a text message asking me to pay £25.92 for 2 days and 12 minutes parking!

What is this, I only parked for 1 hour and 7 minutes, not 2 days!

I opened the link in the text message and I saw that ParkBee continued to charge me, but my car is not in the car park and I paid before I left the car park.

Poor service!

I'm lucky because I paid with a card and I keep the ticket from the ticket machine, so I can prove I paid the parking.

What's next.. maybe ParkBee will take me to court and try to take my money... but I already paid!

28 September 2024
Unprompted review
ParkBee logo

Reply from ParkBee

Hi Lyubomir,

Thanks for your review. I am sorry to hear that you had to pay more. Good to know is that the machine and the QR code are not connected. When you scan the QR code you have to pay online. If you do not scan the QR code you have to pay on the machine. It is good that you kept your ticket. Please send an email to support@parkbee.com, so we can fix this for you.

- Team ParkBee

Rated 1 out of 5 stars

Booked a space...arrived...no space…

Booked a space...arrived...no space available!! Poor customer service when called for help. Checked app at the time of trying to park, still offering up spaces to pay for?? No explanation as to why this was the case, just told that they 'couldn't magic up a space for me'
Thanks ParkBee, made a first day at university more stressful than it needed to be.
Will not be using again, would not recommend

24 September 2024
Unprompted review
ParkBee logo

Reply from ParkBee

Hi Michelle,

Thanks for your review. I am sorry to hear that you were unable to park and that it made you so stress full. To find a solution for this inconvenience, please send an email to support@parkbee.com.

- Team ParkBee

Rated 5 out of 5 stars

App works good.

This was the first time for me using Park Bee and everything was easy, but we missed the entrance the first time, so we rode back, we found.

24 September 2024
Unprompted review

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