I used this app and pre-booked my parking, then got charged the full amount to leave the car park. I was trapped in there unless I paid again, and ParkBee support would not help me out. Hoping I rec... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
ParkBee is on a mission. City streets are filled with parked cars, while off-street parking spaces remain empty. Together, we can change that. We’re building a dense digital network of off-street parking locations, optimising underutilised spaces and making parking more convenient and affordable. We help drivers find, reserve or subscribe to their perfect parking space. Whatever your need, we have the space for you.
Mr.Treublaan 7, 1097 DP, Amsterdam, Netherlands
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 95% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Avoid at all costs.
App doesn’t work
They don’t answer the phone.
I’ve heard fines even when people have paid.
Nearly ruined our night as had to rush looking for elsewhere to park.
Wish I could give no stars.

Reply from ParkBee
Booked an evening spot at Brixton, and arrived to find no spaces and nobody there to assist (and all he cars are double/triple parked, so even if there had been a 'space' would have been impossible to get in and out quickly and easily). As I'd already paid, to arrive and find no parking was unacceptable - never again.

Reply from ParkBee
Parked at the Westminster - Abbey Orchard Street. When I arrived there was no available parking spot on the designated areas. After panicking and circling a couple entered and luckily removed their car.
Overall it seems it's a lottery to actually park on the already paid spot.
The application and communication was very good and the price paid reasonable.
Unbelievable value for money. Cost me £7 for three days parking opposite the Premier Inn in Sunbury - I think the hotel charges around £15 per day. Highly recommended.
Used for the first time parkbee service
Totally surprised for the ease to use it.
I am not a crack it specialist using mobile phone! But everything worked like a charme. Every step is a the moment you use it explained so very happy with this experience
Wasteland halloween was combined with this experience an even plus plus succes
Seems to be a common theme here with Liverpool central village!
Received a letter from a debt collection company today with £170 charge for parking that was clearly paid for.
I have evidence of this on my bank statement.
I’ve received no emails or correspondence from park bee only this letter from the collections company who I’m currently trying to contact. No doubt this has already hit my credit file.
Parked here multiple times over the years before it was a park bee and never had any issues.
I’d recommend finding another car park on a point of principle even if it’s a short walk from your destination as I can promise you will have no issues with any of the other car parks in the city centre.

Reply from ParkBee
Terrible customer service Liverpool Central Village.
Don’t trust these guys when parking #Liverpool #Scam #lies

Reply from ParkBee
Easy to find, easy to park, easy to leave and not expensive.
The site was clean and tidy and well illuminated, the lifts were spotless and never smelt which is a bonus with the homeless living around the area.i was worried about parking there for the weekend but the car was exactly as I left it and paying on exit was super easy
Easy to find, easy to get in and out (also as pedestrian). Very positive experience in Rotterdam @wijnstraat 100!
The gate did not open on signal of mobile phone

Reply from ParkBee
Very easy to get in to parking lot. Door opened automattically.
Couldn't find the door for the pedestrians.
Called the helpdesk. They were very friendly but mycreservation was nowhere to be found... very strange because i paid in advance and in the app the time kept going.
£287.32 County Court Judgement for a £9 parking fee I paid!
These guys are crooks. Even if you pay and provide evidence they still add "charges"
I always parked here, always paid. on December 12th 2023, I parked, I paid (Apple Pay) typing my reg # at the machine. The Machine just hung - we waited 15 mins- BTW there was no one there, no number to call, nothing. Before I left I confirmed payment on my Banking App. It had gone through just fine.
A few days later I got a texts telling me I hadn't paid, and got a letter asking me to enter details. I filled in their online form and shared copies of bank statement. Then heard nothing but endless threatening letters from dodgy debt collectors the kind that look official but are aimed at frightening you with the pay £400 now or we'll take your house ... you get the idea... I pretty much ignored them thinking that they were a scam. Then Sept 2024, after I got back from my holidays, going through my stack of mail, I got a wad of paper from "The Civil National Business Centre" threatening court action. (Turns out it's a real court ... who knew?) the name), and then another telling me that the court had reviewed and decided a fine and CCJ of £287.32.
Only option was to contest form (N244)with a £303 court fee and a mandatory requirement to attend a court in Northampton and no guarantee of success.
What a total scam. I just paid.
Be wary, Always get a receipt and keep it.

Reply from ParkBee
It was good experience for me . All staffs are very friendly and helpful.. i would recommend to all. Mann
It was very practical and easy to use. Would use again on my next visit.
On 26.09.2024 at 11:22 am I parked in one of the ParkBee car parks in Liverpool for 1 hour and 7 minutes.
I paid £4.50 by tapping my card to the ticket machine before left the car park.
Today (28/09/2024), I received a text message asking me to pay £25.92 for 2 days and 12 minutes parking!
What is this, I only parked for 1 hour and 7 minutes, not 2 days!
I opened the link in the text message and I saw that ParkBee continued to charge me, but my car is not in the car park and I paid before I left the car park.
Poor service!
I'm lucky because I paid with a card and I keep the ticket from the ticket machine, so I can prove I paid the parking.
What's next.. maybe ParkBee will take me to court and try to take my money... but I already paid!

Reply from ParkBee
Booked a space...arrived...no space available!! Poor customer service when called for help. Checked app at the time of trying to park, still offering up spaces to pay for?? No explanation as to why this was the case, just told that they 'couldn't magic up a space for me'
Thanks ParkBee, made a first day at university more stressful than it needed to be.
Will not be using again, would not recommend

Reply from ParkBee
Park gate was little harder to find for us, but services are extreme fast and even call centrum. Thanks!
This was the first time for me using Park Bee and everything was easy, but we missed the entrance the first time, so we rode back, we found.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.