ParkBee Reviews 

We recently booked a car park space for a destination in London. When we arrived, the car park gate would not open. Whilst trying to re open the barrier on the app .. again .. and again, cars behind me were piling up and due to the nature of the car park with one entrance down an extremely windy road underground meant I had no choice but to take a ticket from the machine. Once I contacted customer service, they did not want to issue refund after explaining the registration was not recognised and I had now been forced to take a ticket. I was transferred to another member of staff who explained that she could not understand me and she doesn’t speak English, she is from the Netherlands. I asked if she could transfer me back to another member of staff to resolve and she said she couldn’t. I phoned back and eventually spoke to a member of staff that agreed to refund my ticket however I then had to pay the parking fee which was £15 more than what I had paid through Parkbee. Not a good experience and definitely will be avoiding in the future. Payment machines also not working, asked to go to reception to pay and reception explained they can’t take payment as third party. STRESSFUL!

All day parking they sell you isn't all day. As I found when a parking fine came through the post. Read the small print.

I have used ParkBee for overseas driving trips for several years and always had great service, booking parking in several European cities with no problem. But I have a problem now with a booking coming up next month and I can't get anybody in customer support to answer my emails. 3 days of emails have gone unanswered and when I tried WhatsApp, their bot put me through to the helpdesk but again, nobody picked up the message. I wonder if they have become bigger and their support team haven't kept up?

I parked for 1 hour and 1 day later they are tying to charge me £14 . If the system is so good it would know when I left. If I was an old person without Internet experiences they would be continuing with charge. Liverpool Centre. Not happy . I complained and they said so far no other charges but we shall see

Worst experience ever!! Avoid using this company if you are in the UK, I spoke with the customer service and their response was we are in Netherlands, in here you can go out and come in to the parking as many times as you want in the UK might be different you need to speak with CityPark (which they told me that I had to liaise with ParkBee as this was a third party booking). Also, when speaking with Customer Service they told me that they could not locate my reservation, which was really concerning as I have an invoice where I paid for my parking spot. Lastly, just to show you how bad this company is and particularly the customer service department I had to call 3 times as the agent (which was the same one the 3 times I called) hung up me the 3 times, I also asked to pass the supervisor and he did not want to pass me and did not want to help, he only wanted to hung up as he told me that he was busy with other things.

Again, be careful making a booking with them particularly if you are making a monthly booking as if anything wrong happens they will mention you to contact the partner, and the partner will tell you that the booking was done via ParkBee, so you end up a tedious circle where no one helps you.

I recently had the displeasure of pre-booking a spot at ParkBee’s Westminster car park for a meeting on Victoria Street. While the car park was easy to find, the instructions provided did not correspond to what was required to access the car park. To open the first gate, you need to press a button located at the other side of the gate by exiting the vehicle, walking up some stairs on the left, and reaching down to press the button. This setup is far from ideal for anyone with disabilities or back/knee injuries. After passing through the gate, the next challenge is a shutter that guards access to the car park. This is accessed remotely via the "open pedestrian door" button on your phone. Although it worked initially, gaining entry into the car park was just the beginning of my troubles.

I briefly left my car to have lunch, and upon returning, found the entrance shutters would not open. I contacted customer service, who tried to remotely open the shutters but were unsuccessful. They said they would perform a hard reset, which would take up to 30 minutes. After waiting 40 minutes with no progress, an O2 van finally arrived to resolve the issue. However, I was now very late for my meeting.

Following my meeting, the shutters once again would not open. Customer service attempted to remotely open them, but failed once more. They offered to pay for an Uber home, but since I live over 100 miles away, this was not a viable solution. Furthermore, they couldn’t confirm if they would cover the cost of my return trip the next day. After waiting two hours, I was fortunate enough to encounter someone who came to visit their office in the building and helped me access the car park using a keypad code. It's worth noting that this car park is shared with a building that has shared offices, but no one was there that day. ParkBee advertises a reception area to assist with car park access, but this was not present.

This was the worst experience I've ever had with pre-booking a car park. I strongly advise using Q-Park, which, although more expensive, is staffed and reliable. Good luck if you decide to use ParkBee Westminster.

Excellent service and great parking experience

Despite paying online I've been sent a non payment penalty notice. After seeing some negative reviews online I thought I had done all I could to avoid issues but alas not. Problem is if anything slightly goes wrong it’s impossible to contact anyone to resolve an issue.

The app and the website could be better integrated but the people on the helpline are super helpful when you need their supports. And, of course, it's way cheaper than paying street or carpark fees directly.

I booked parking with ParkBee via YourParkingSpace for my vehicle, but the app failed to lift the barriers, leaving me stuck. When I contacted customer service, they were incredibly rude and dismissive, offering no real help. This was especially distressing as I urgently needed to leave London early due to my child being admitted to hospital. Instead of resolving the issue, they made an already stressful situation worse. Absolutely unacceptable service—avoid at all costs!

First time using ParkBee. I was a bit dubious tbh, after reading the reviews. I contacted them through WhatsApp and they were very helpful and helped me through the process. My experience was all positive. Paid online, then received a link to get us to the car park, which was great. Then we received a link to book in when we arrived and out when we left. Great experience, very easy. Thanks ParkBee, will definitely use again 👍🏽

QR code offering the only means of payment was not working. There were, of course no members of staff on the premises. I am now facing the prospect of a £60 "fine" or pursuing an appeal. There are many words that spring to mind to describe this lot but I would probably end up in court for libel. In short, a disgrace.

This time everything was fine with automated gates and web app. Issue was a crowd smoking weed seated inside the parking at 7pm giving a sense of insecurity.

Arrived at my pre-booked car park in Arnhem, the car park did not recognize my license plate, no one picked up. Ultimately I missed my appointment.

I recently used the ParkBee app for the first time, reserved a parking spot, and paid in advance. Upon opening the app and clicking the “navigate” button, I was directed to the wrong parking garage. Both Google Maps and Apple Maps provided the same incorrect location.

Believing I was at the correct garage, I attempted to open the gate via the app, but it did not work. Realizing I was at the wrong location, I found myself unable to legally exit due to the one-way entrance road. With my wife and two children in the car, and pressed for time to attend a movie, I had no choice but to park there.

Upon returning home and reviewing the addresses, I discovered the correct garage location manually.

I initially contacted customer support via WhatsApp but did not receive the assistance needed. After thoroughly reviewing the situation, I believe the navigation error was not on my part, and I kindly request a refund for the parking fee.

I proved the bug on the app but they didn't refund. What a shame

Didn’t properly explain the payment process in the car park. My £3.20 parking cost £17.80. Avoid or be really careful.

Edit: I paid £3.20 on the way out, all seemed well. Then the next day I got a demand from Parkbee of £17.80 and in the end they took £18.20. There was no reason for that, I'd paid on the way out. As my parking charge seemed to be going up by the minute I paid up. There was no option to get support on the website, no number to call. I have an email address now and offer of support, I'll see if I get any actual support.

Paid fee for parking in Sheffield Bank Park and got fined despite all the correct procedures - Utter rubbish Scammers

Decided to use parkbee in liverpool for the first time. Entered my reg and pre-paid in advance. Had an issue with my car the day prior to parking so asked a colleague to drive us. There is an option on the app to change the registration which I did more than 24 hours in advance. The app accepted the change so assumed all good. After parking (which was complex due to adjacent roads to site being blocked off) my colleague has received a fine. We are challenging this as parkbee say the reg change was not registered on the app even though we have sent the confirmation and screen shots as evidence. It is clear we paid, parked within the parameters we entered into contract for. Parkbee have offered to reduce the fine to £20 as this is the cost they state was incurred in admin costs to chase the original fine that they have said we do not need to pay.

Edit - ParkBee - you have responded to my review asking me to get in touch. Assume this is automated Bot as it does not seem to pick up key words as my review states we have already been in contact. Seems the customer service is as useful as the app!

Woeful of a company, sending threatening letter and court orders to my fathers address saying he never paid even though he has sent evidence that he has paid, screenshot of bank statements and numerous calls to the customer service team who are not interested. This has been such a stressful time on my father who already suffers with heart disease this needs to be sorted we have now seeked legal advice and took it to our local MP.