The airmail does not seem to be as fast as advertised, this should be clearly stated. DHL services are twice the cost of airmail and far above the standard cost for air deliveries from the region.
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
I like the way how fast I get directly from Parcelup update and answer all my questions and they also provided for me photos as well . But the very last step make me little bit disapointed because the... See more
Company replied
ParcelUp is useful for people who cannot buy from Taobao directly because sellers do not ship internationally. However the process is quite long which is why it isn’t 5 stars. You have to pay first, w... See more
Company replied
I am very satisfied with the deliveries, they are fast and the goods are always flawless. A small problem is the duration of money credits via WeChat, which is very slow. I also lost a transfer of 200... See more
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Company details
About parcelup.com
Written by the company
At Parcel Up, we provide shopping and shipping services from Taobao in English.
As a professional Taobao agent, we help you buy all kinds of products offered at incredibly low prices from China's biggest domestic online shopping website. We are your Taobao agent who can find, purchase, check, and deliver the items from China right to your door.
Our mission is to make your shopping in China easy, efficient, and fun!
Contact info
Hong Kong
- hello@parcelup.com
- parcelup.com
4.4
Excellent
661 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from parcelup.com
We appreciate your feedback and are pleased that we could exceed your expectations.
Thank you for using our services.
Tried to track package
Tried to track package, but a window keeps popping up saying "Our firewall detects abnormal activity from your IP. Please enter the captcha to unblock it."
I tried to enter captcha many times, but it keeps refreshing and having me type a new one in every time.
19 July 2025
Reply from parcelup.com
Thank you for your feedback! We are aware of issues on our website with the tracking provided by third-party services. Unfortunately, there are limits to the number of tracking queries made, and our system conflicts with the verification system of the third-party tracking service, causing this issue. We are working on developing our own tracking system to overcome these limitations and avoid inconvenience to customers. Despite this, we kindly ask you to review our service rather than the third-party tracking service. Since you have the tracking number and know your parcel was shipped by UPS, you can track it directly on the UPS website or by searching on Google, which typically recognizes the tracking number automatically. We appreciate your understanding, and thank you for using our service.
Great experience
Notified me every step and we're very helpful and prompt with any questions I had. Will definitely be doing business with them again.
27 June 2025
Reply from parcelup.com
We appreciate your feedback. We are pleased to hear of your satisfaction with our services, and we look forward to the opportunity to serve you again in the near future. Thank you for using our services.
Im very impressed by the staff from…
Im very impressed by the staff from parcel up. It's very difficult to buy things from out of my country if I can't read or speak the language. Not only did I get my items safe and tracked, but the staff kept up great communication to my needs. I was worried for a bit trying out buying from toaboa and using a proxy but everything went smoothly. They sent my directions to via email, sent my package fast with FedEx and kept me up to date with any changes. Im definitely using your services in the future. You all from Parcel Up go above and beyond! Thank you
5 July 2025
Reply from parcelup.com
Thank you so much for your kind and thoughtful feedback! We're really glad we could help you get your items from Taobao. We appreciate you using our service and look forward to serving you again soon.
I love Parcel Up
I love Parcel Up. Thanks Parcel Up for helping me to get all my Favorit Items on taobao. Customer Service is always useful, friendly and fast. Preis is fair and acceptable.
27 June 2025
Reply from parcelup.com
Thank you for your feedback! We're always glad to assist. We appreciate your continued use of our service!
They did well, no complaints
They were quick and provided detailed updates. They double checked with me that I still wanted to buy something that could have had problems which would not be their fault. They're a relay agency that enables trade that otherwise be difficult or impossible. I needed the item for my professional education. They did a great job packing and well, at everything. I'll definitely be coming back to them when I need something else for my engineering education. Thank you.
2 July 2025
Reply from parcelup.com
Thank you for your feedback! We're glad to hear we could assist motivated individuals like you. Best of luck with your projects, and we appreciate you using our service!
Really good communication!!
Parcel up gave me consistent updates on my package, and showed photos of the product before even paying for shipping. However, when choosing shipping carriers, I wasn't able to see the prices until the pay screen, so I ended up paying way more than I thought I would.
23 June 2025
Reply from parcelup.com
We appreciate your feedback! We're glad you enjoyed your shopping experience, even though the shipping fees were higher than you expected. Since we don't know the item's weight in advance, we can’t provide the shipping fee until we receive your order and prepare it for shipment. If the shipping cost is a concern for you, you can contact online support before placing your order to request an estimated shipping fee. Additionally, you can change the shipping method before paying. You initially chose DHL shipping, which is the fastest option with a higher fee. If it's not urgent, you might consider selecting Airmail, which can cost about a third less, though this may vary for larger or heavier orders. Please keep this in mind, and don't hesitate to contact online support if you need help reducing or optimizing your shipping costs. Thanks again for using our service!
Everything was great
Everything was great. A bit disapointed with the shipping prices though. Except that, everything was quick, clear and perfect.
7 June 2025
Reply from parcelup.com
We appreciate your feedback! We're glad you enjoyed shopping with us. Regarding the shipping fees, unfortunately, they don't depend solely on us: since we aim to provide high-quality service while keeping it affordable, we select only reliable shipping options for our deliveries, which come at a cost. We hope you understand. Thank you for using our service!
Despite being my first time using this…
Despite being my first time using this service
This service has been very helpful in many ways in terms of being a proxy. From inquiries of multitude of questions to the handling of the package and shipping.
Even though i have asked a series of questions(be it dumb since it was stated on the instructions, to being concerning on store fluctuations) they have kept their composure and niceness.
12 June 2025
Reply from parcelup.com
We appreciate you taking the time to write such thoughtful feedback! We are always happy to help. Thank you for using our service!
A company you can trust
4 June 2025
Reply from parcelup.com
We appreciate your feedback and truly value the trust you place in us! Thank you for choosing our services!
Parcel Up is definitely highly recommended with their wonderful service.
Parcel Up is definitely highly recommended. Not only they provided service excellent service but went above and beyond helping me with shipping out during our country’s crazy tariff mayhem. I really appreciate what they did.
10 June 2025
Reply from parcelup.com
Thank you for your feedback! We’re always glad to assist and truly value your patience and support during the order processing and shipping. Thank you for choosing our service.
Reply from parcelup.com
We appreciate your feedback! Thank you for using our service. We look forward to serving you again soon.
I liked it quickly and well packaged I…
I liked it quickly and well packaged I was satisfied with the delivery sometimes can be expensive but it is all justified so that your item is not confiscated at customs.
6 June 2025
Reply from parcelup.com
We truly appreciate your feedback! It's wonderful to know that you enjoyed your experience with us. Thank you so much for choosing our service!
not all my items arrived...
2 June 2025
Reply from parcelup.com
Thank you for your feedback. However, we haven't received any reports from you about missing items in your order. Please check carefully for any missing items, keeping in mind that some of your items have been cancelled. Reach out to online support to address this issue, as all items in your order have been shipped and should be included in your parcel. We appreciate your cooperation concerning this matter.
Perfect service
They bought the specific items that I wanted and the packaging and shipping was perfect.
21 May 2025
Reply from parcelup.com
We appreciate your feedback! We're glad to hear that you enjoyed shopping with us. Thank you for using our service!
Great communication!
15 May 2025
Reply from parcelup.com
We appreciate your feedback, and thank you for using our service!
As always, Super Helpful
As always, the ParcelUp has met expectation. The team is super helpful with queries. Updates were timely and communication was smooth. I have no complaints. The shipping was first and my items well packaged.
13 May 2025
Reply from parcelup.com
Thank you for your feedback! We’re pleased to know that our service met your expectations. We appreciate you choosing our service!
Reply from parcelup.com
We appreciate your kind feedback! We're glad you enjoyed your shopping experience with us! Thank you for using our service!
Reply from parcelup.com
Thank you for your feedback. We are glad you enjoyed your shopping experience with us!
Reply from parcelup.com
We appreciate your feedback. Thank you for using our service!
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