I like the way how fast I get directly from Parcelup update and answer all my questions and they also provided for me photos as well . But the very last step make me little bit disapointed because the... See more
Company replied
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Review summary
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Reviews shaping this summary
The airmail does not seem to be as fast as advertised, this should be clearly stated. DHL services are twice the cost of airmail and far above the standard cost for air deliveries from the region.
Company replied
I am very satisfied with the deliveries, they are fast and the goods are always flawless. A small problem is the duration of money credits via WeChat, which is very slow. I also lost a transfer of 200... See more
Company replied
ParcelUp is useful for people who cannot buy from Taobao directly because sellers do not ship internationally. However the process is quite long which is why it isn’t 5 stars. You have to pay first, w... See more
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Company details
About parcelup.com
Written by the company
At Parcel Up, we provide shopping and shipping services from Taobao in English.
As a professional Taobao agent, we help you buy all kinds of products offered at incredibly low prices from China's biggest domestic online shopping website. We are your Taobao agent who can find, purchase, check, and deliver the items from China right to your door.
Our mission is to make your shopping in China easy, efficient, and fun!
Contact info
Hong Kong
- hello@parcelup.com
- parcelup.com
4.4
Excellent
661 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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They were very helpful and delivered my package on time
They were very helpful and delivered my package quickly. Package came on time and intact.
30 August 2025
Reply from parcelup.com
Thank you for your feedback. We appreciate you choosing our service!
Everything is good with good package of…
Everything is good with good package of all items and sufficiently fast, but expensive delivery.
31 August 2025
Reply from parcelup.com
We appreciate your feedback! We're glad to hear you enjoyed shopping with us, though we also understand that you'd like the shipping fee to be lower, and we agree. However, with current customs duties and other fees, it's really not easy. We always strive to offer the best rates for secure and fast delivery. We hope you understand. Thank you for using our service!
Tariffs Suck
Took awhile but finally came in. Quality of the pants wasn't top tier but that was expected, so I got exactly what I thought I'd get.
2 September 2025
Reply from parcelup.com
Thank you for your kind and objective feedback! We are doing our best to make the ordering process as smooth as possible despite the current tariff policy. Thank you for using our service.
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Update 2: Your parcel has been delivered on September 18, as scheduled.
Please review your feedback and let us know your experience using our service. Thank you.
Update September 18:
Your parcel is already in the US, and actually in your city already—expected delivery is tonight by 9pm (delivery time 14 days by Airmail).
You can track your parcel from your order page or directly on https://www.usps.com/
Please come back to let us know when you receive your parcel; we will appreciate your updated feedback. Thank you.
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Thank you for your feedback! We want to clarify the status of your order delivery. As shown on the tracking page: The carrier has received the order details and will pick up the package soon. Please note that some packages are shipped from Hong Kong and other countries, so the pickup will happen once the package arrives there (during transit, there is no online tracking available). Your order is shipped via USPS, which means tracking will start once your parcel reaches the United States. After that, it will take a few days for delivery. Currently, the transit time is only 10 days, which is within the usual delivery timeframe. Please wait for updates once USPS picks up your parcel. Our online support team is always ready to assist and answer your questions. Thank you for choosing our service!
Reply from parcelup.com
We appreciate your feedback and thank you for using our service!
Reply from parcelup.com
Thank you for your feedback! We’d love to hear how we can improve to earn 5 stars :) Thank you for using our service, and we look forward to serving you again soon.
nicely packed, fast, and fuss free
24 August 2025
Reply from parcelup.com
Thank you for your feedback, and we’re glad you enjoyed shopping with us. We appreciate your choosing our service!
Great shipping experience
It was easy to place my order. There are many steps to complete a order but it went smoothly and despite choosing the cheapest and slowest shipping option it arrived fairly fast. I think it was two weeks. I also had to contact the customer service before shipping my order and ask them to use bubble wrap for protection. They made sure this information was given to the warehouse, and it arrived safely wrapped in bubble wrap.
I had a very positive experience with this parcel forward service.
12 August 2025
Reply from parcelup.com
We appreciate your detailed feedback; it is very valuable to us. We're glad you enjoyed your experience with us! Thank you for choosing our service.
Excellent service and the package was…
Excellent service and the package was received in good condition. thanks to parcel up team.
11 August 2025
Reply from parcelup.com
Thank you for your feedback! We are happy to know that you enjoyed shopping with us and appreciate your support!
Fast trustworthy service
First time I ordered one of those old surplus Russian uniforms off Taobao, but the site itself wont let you order anything if you're a foreigner. Parcelup was one of the services I found that provided a way to buy stuff from China and I gave it a go. Took about a week to get here to the Philippines, service was fast, and they even send you pictures of the item you ordered when it gets to their warehouse. Highly recommended agent if you're ordering from China.
9 August 2025
Reply from parcelup.com
Thank you for sharing your shopping experience with our services! We truly appreciate your business!
I love that they sent me pictures of my…
I love that they sent me pictures of my items when it got to their warehouse.
The delivery process is honestly pretty quick and very clear. As soon as it was sent to my locations warehouse it was there that morning.
24 July 2025
Reply from parcelup.com
We appreciate your feedback and support! Thank you for sharing your positive experience. We look forward to serving you again soon!
Too much shipping charges for small packet
Too much shipping charges for small parcel. I ordered only 2 diecast car (1/64 size) yet the shipping charges I paid was more than double that of what's shown in the website. Will never use this service. Lesson learnt.
3 August 2025
Reply from parcelup.com
Thank you for your feedback! We're glad you pointed this out, as we'd like to clarify where the price may not align on our website. Please check our calculator https://parcelup.com/order/taobao-shipping-fees-calculator and verify that the price is the same, plus 16.50 RMB for insurance (it is stated in your parcel information on the order page). The parcel may be small, but shipping costs are calculated based on weight and volume. Although the items are relatively small, they are metallic, which makes the parcel weigh about 0.5 kg. We would appreciate it if you could explain what confused you about the shipping fee or why you thought it was half the actual cost. This will help us improve the information we provide to our customers. Thank you for using our service!
Reply from parcelup.com
Thank you for your feedback! We appreciate you choosing our service for shopping on Taobao and are glad to hear you enjoyed your experience with us!
It takes a long time for the package to be shipped
It took a very long time from when I placed the order until the item was shipped.
23 July 2025
Reply from parcelup.com
Thank you for your feedback! We see that your order took some time, but let's be objective: when you purchased the items, we notified you that the seller ships within 30 days, which you confirmed. The seller shipped exactly 30 days after the purchase date and on the same day you added another item, which also involved a three-week wait. Everything was packed on the same day we received the last item and shipped the next day, as you paid for shipping. Your parcel was delivered in just 6 days. The entire process was right on schedule, so we're a little surprised by your feedback, especially since we haven't received any communication (email, chat, or otherwise) from you expressing concerns about your order. We appreciate your use of our service and hope you have a more positive outlook on your order.
Great Experience
Super communicative. Very fast in replying (and shipping). Item was exactly as advertised and in great condition. 😊
30 July 2025
Reply from parcelup.com
Thank you very much for your feedback! We're glad to hear you enjoyed your shopping experience with us. Thanks for using our service!
Great search function, awful customer service
I really love the search function of the site, but it was hard to communicate with the proxy agent, who wrongly estimated the time of arrival for my item. I'm also not getting emails for this correspondence; I have to log in to check if I have any new notifications. Also, the shipping selection is not transparent. If it's not DHL, then don't display that it's DHL on the site. I usually pick DHL because it's cheaper than most, but Parcelup chose to ship my things via UPS. I paid way too much for shipping than I wanted! The products were in good condition, though.
29 July 2025
Reply from parcelup.com
Thank you for your feedback! Firstly, not receiving email notifications about your order is a serious issue. We have confirmed that all notifications were sent and successfully delivered to your email address. If you're still not receiving them, please contact our online support chat, and we'll investigate the problem together.
Regarding the time estimate: we do not provide specific durations but only share information from the seller. Especially if the wait is longer, we ask for your confirmation that you're okay with the delay. The actual processing time can be shorter or longer and depends solely on the seller; if so, we will inform you. We appreciate your understanding.
Concerning shipping choices: we selected UPS instead of DHL for several reasons. DHL is approximately 30% more expensive and may require you to handle customs clearance and pay extra fees. Additionally, your item includes a collar made from a material that DHL might not accept, potentially causing delays. We aim to choose a shipping method that offers the best balance of price and speed, and in this case, UPS is more suitable than DHL.
We understand that choosing DHL might be seen as the only express option, but DHL has many limitations now. Their shipping may be switched to UPS or FedEx depending on the destination, item type, and other factors. Rest assured, we strive to make your order as fast and affordable as possible.
Thank you for choosing our service!
I could by at Taopao through parcelup…
I could by at Taopao through parcelup to get my package in france.
The parcelup service + shipping fees are expensive, I had to pay custom duty fees.
Good service & communication.
14 July 2025
Reply from parcelup.com
Thank you for your feedback! A minimum commission fee applies to your order because your item is under 350RMB. Additionally, since the item is fragile, it requires insurance. Otherwise, the costs remain quite reasonable: we hope you enjoyed shopping with us. Thank you for choosing our service!
Reply from parcelup.com
Thank you for your feedback! We would appreciate it if you could provide more details to help us improve our services. Based on your order, we can see that it was purchased and delivered within a week, and your parcel is ready for pickup. Please share more about the kind of flexibility you expect from us, and thank you for choosing our services!
Reply from parcelup.com
We appreciate your feedback! We're glad you enjoyed your shopping experience with us. We look forward to serving you again soon. Thank you for using our service.
More reactiv than I was for sure.
7 June 2025
Reply from parcelup.com
Thank you for your feedback! We're glad you enjoyed shopping with us and appreciate your choice of our services!
Outstanding
Loved the order I received! It looks amazing and will definitely be an item that I will cherish. Thank you very much for the item and for letting me know when it will arrive!
26 June 2025
Reply from parcelup.com
Thank you very much for your feedback! We're glad you found an item you like and appreciate you using our service!
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