The airmail does not seem to be as fast as advertised, this should be clearly stated. DHL services are twice the cost of airmail and far above the standard cost for air deliveries from the region.
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
I like the way how fast I get directly from Parcelup update and answer all my questions and they also provided for me photos as well . But the very last step make me little bit disapointed because the... See more
Company replied
ParcelUp is useful for people who cannot buy from Taobao directly because sellers do not ship internationally. However the process is quite long which is why it isn’t 5 stars. You have to pay first, w... See more
Company replied
I am very satisfied with the deliveries, they are fast and the goods are always flawless. A small problem is the duration of money credits via WeChat, which is very slow. I also lost a transfer of 200... See more
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Company details
About parcelup.com
Written by the company
At Parcel Up, we provide shopping and shipping services from Taobao in English.
As a professional Taobao agent, we help you buy all kinds of products offered at incredibly low prices from China's biggest domestic online shopping website. We are your Taobao agent who can find, purchase, check, and deliver the items from China right to your door.
Our mission is to make your shopping in China easy, efficient, and fun!
Contact info
Hong Kong
- hello@parcelup.com
- parcelup.com
4.4
Excellent
660 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from parcelup.com
We appreciate your feedback and are glad that you enjoyed your shopping experience with us. Thank you for using our service!
Very disappointing.
Almost everything I ordered got cancelled very quickly. The items were still up on the website when I added them to the order and now everything is ruined because the website doesn't update when an item becomes out of stock. Maybe it isn't the website's fault, but this is just coming from what I've seen. This happened twice by the way. I'm very very frustrated and will probably not continue to use this site after this order, unless something changes.
23 May 2025
Unprompted review
Reply from parcelup.com
Thank you for providing us with your feedback. We want to clarify that we are not an online shop, but rather a shopping service that helps you buy items from third-party sellers. We do not sell directly or hold stock of the items listed on our website. The items listed on our website are only for convenience when searching and obtaining item information. Still, availability, quality, or other item parameters cannot be guaranteed, as it is the seller's sole responsibility. Unfortunately, many sellers do not update their stock information in a timely manner, or some items sell out very quickly. Fortunately, as part of our service, we can help you find the same items from other sellers. For this, you need to contact online support and ask for assistance; it is free with your existing order. Please do not hesitate to reach out to us with any questions. We would appreciate it if you could review our service itself rather than the seller's responsibilities, which are beyond our scope. We appreciate your cooperation, and thank you for using our service.
Been almost a month and still don't…
Been almost a month and still don't have my stuff as yet
9 May 2025
Reply from parcelup.com
UPDATE: Your parcel was delivered on May 21, and we invite you to edit and share your feedback based on your experience. Thank you!
---
Thank you for your feedback! We want to inform you that you placed your order on April 25, and your parcel was shipped on May 6 (13 days ago), as soon as you made payment for the shipping, and it will be delivered this week, which is totally within standard delivery time. You can click on the tracking link on your order page to see the status of your delivery. We would appreciate it if you could contact online support if you have any questions, and we will be glad to help. When you receive your parcel, please come back to edit the review of our service based on your experience. Thank you for using our service!
Too expensive and I get charged double…
Too expensive and I get charged double if I wanted to buy somewhere else. Parcelup is just a messed up website to be honest. I had to literally wait for the 3 months and say “unknown reason” that’s kind of bullshit if you ask me. Would not recommend this website either and don’t even bother responding stupid website.
7 May 2025
Reply from parcelup.com
Thank you for your feedback! All the prices are stated on our website, so you can estimate your order total before placing it and decide whether it is expensive or not. This should be done prior to placing your order and not when you need to make the payment for shipping. Additionally, for some unknown reason, you waited 3 months to pay for shipping and then requested a cancellation. On very rare occasions, the seller would accept a return after 3 months from the purchase date. Then, again you waited another month to make payment for shipping. We arranged for you not to incur an additional shipping fee, as closer to new US tariffs, the shipping options became limited. Furthermore, for your information, you are not charged double; there are always two payments required for each order, as noted in the process described on each order page. We appreciate your understanding and thank you for using our service.
Do not use!!!
Do not use!!!! The second I made an account and put in my phone number, it got used to try to log into a stripe account!!! Avoid!!!!
17 May 2025
Unprompted review
Reply from parcelup.com
Thank you for your feedback! We take the security of your account and personal information very seriously. Based on your statement, the only possibility regarding your described case is that you previously made a payment on another website that uses Stripe, and you applied for the Link option, which allows you to pay on any other website without entering your credit card information—only your phone number. Please check carefully if you have previously used such an option. This service is provided by Stripe, and while you can opt out, this matter is solely between you and Stripe and is not related to our services or obligations regarding payment or retrieving your information. Please review this carefully, and if you have any questions or need further assistance, don't hesitate to contact our online support team.
Meanwhile, we would appreciate it if you would edit your review based on your experience using our service, rather than on the third-party services with which you are bound by separate terms and conditions. We are always here to answer any of your questions. Thank you for your understanding.
Reply from parcelup.com
We appreciate your feedback and thank you for using our service! We look forward to serving you again soon.
Reply from parcelup.com
We appreciate your feedback and are glad you enjoyed shopping with us.
Thank you for using our service!
Mixed feeling
Everything went smooth, but the prices are not clear when ordering. There should be more signs that for example a pair of shoes from 5€ end up being 23€. Because I would pay 5€ for this low quality, but it's not worth what I ended up with incl delivery and import costs
20 April 2025
Reply from parcelup.com
Thank you for your feedback! We understand that you may have mixed feelings, considering we are not an online shop but a shopping service, which is not a traditional way of purchasing online. It comes with certain limitations regarding the total price and items that can be purchased and shipped. We provide the calculator on our website for you to estimate the total order cost. This is a good starting point before using our service to make a purchase. For the items under 30 EUR, you need to consider many aspects regarding whether you can find them locally and if they are a reasonable purchase. For this item's price, you will incur the minimum commission, which increases the total cost, and the shipping fee may exceed the item's value. Additionally, the import duties depend solely on the customs regulations in your country. Please consider this carefully, as not all items are economically advantageous to purchase through our service. Thank you for using our service!
Good experience
I've had good experiences with this proxy so far. All of my packages have been packaged very well with not even a dent in a box. I was pretty stressed over the tariff situation and delays on my shipment, but the customer service responded promptly.
19 April 2025
Reply from parcelup.com
We appreciate your feedback! It is true that we are all navigating waves of uncertainty recently, but we hope for the best. Thank you for using our service!
Fixed their errors after 3 weeks
Previous problem has been "Fixed" to the best of their ability. Got offered free shipping for the troubles which I took. 3 Stars only because some items werent recoverable but also were one of a kind.
1 April 2025
Reply from parcelup.com
Thank you for sharing your feedback with us. We have communicated all the details regarding your order privately, and we sincerely apologize for the inconvenience. We encountered an unusual situation due to technical issues and miscommunication, for which we take full responsibility. We appreciate you bringing this to our attention, as it will help us improve our workflow in certain instances. While we understand that you may not be satisfied with the overall experience, we hope that this case has been resolved to your satisfaction, and we would be glad to serve you again as usual.
Thank you for using our service!
P.S. Your items have been delivered. We hope everything is okay!
Good experience
Good experience. Transaction was smooth and order arrived on time. The items were as described. I will order again.
18 April 2025
Reply from parcelup.com
Thank you so much for your feedback! We are happy that you enjoyed your shopping experience with us, and we look forward to serving you again soon!
Reply from parcelup.com
Thank you for your feedback! We appreciate your business and look forward to serving you again soon!
Reply from parcelup.com
We appreciate your feedback and look forward to serving you again soon.
Thank you for using our service!
Reply from parcelup.com
We truly appreciate your feedback! It means so much to us that you chose our service for your Taobao shopping. Thank you for being with us!
Reply from parcelup.com
We appreciate your feedback! Thank you for using our service!
Trustworthy
Good communication and follow through. I would say, very helpful. Website isn’t perfect and could use some tweaks but works.
2 April 2025
Reply from parcelup.com
We appreciate your feedback! We're delighted to hear you enjoyed your shopping experience with us. Regarding the website, if you have any suggestions or features that need our attention, please reach out to online support with more details; your input is invaluable for our improvement. Thank you for using our service!
Great service from beginning to end
Great service from beginning to end. I truly appreciate Parcelup! Tysm!!
25 March 2025
Reply from parcelup.com
Thank you for your feedback! We are glad to hear you enjoyed your shopping experience with us! We appreciate your support!
10/10 Service no doubt
1st time using this type of service and I could not be more satisfied with it. The customer support & service is beyond good. I received everything in my order well packed and fast.
2 April 2025
Reply from parcelup.com
We are very happy to receive such great feedback. Thank you for trusting our service, and we look forward to serving you again soon.
Professional seller
Very quick response, fast handling, good overview of the goods and the status. Pricing exact as calculated.
23 March 2025
Reply from parcelup.com
Thank you for your valuable feedback! We appreciate your choice of our service and look forward to assisting you again soon!
Fast, customizable and effective
Important updates on the order/parcel status were also sent by e-mail. Parcel tracking on-site was efficient and is very much appreciated.
23 March 2025
Reply from parcelup.com
We truly appreciate your feedback! It makes us so happy to hear that you enjoyed shopping with us. Thank you for choosing our service!
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