I got an academic planner last year from papier and loved that it was small and that it was spiral bound. Both reasons why i reordered this year. I was disappointed to see they have changed the size o... See more
Company replied
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Review summary
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The recipe journal turned out very pretty, and the custom photos I added are great quality! I am only giving it 4 stars because it only has sections for breakfast/lunch/dinner/treats but I wish there... See more
Company replied
Unfortunately I didn’t see there was some way of changing the size of the text. So the text appears very large on the notepaper. Perhaps you could make the option to change text size more obvious? Ot... See more
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I love my daily planner. It's my second year purchasing it. Personalizing it is an added extra. My only complaint is that I wish they would make it as a spiral. I LOVE the planner layout but a spiral... See more
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Company details
About Papier
Written by the company
Since 2015, we've created stationery that feeds curiosity and contemplation. In every piece of Papier is the promise of what's to come, the endless possibilities of a blank page.
We're an emporium of eclectic designs, curated for you to make wondrously your own. Each and every one can be personalised so it means more, alive in the hands of its maker. A one-off piece of stationery that's as individual as the thoughts, feelings and dreams you'll place on the page.
Alongside our in-house collections, we collaborate with bright, upcoming artists, iconic brands and exciting fashion labels. They're all fellow paper people whose varied creative talents bring a magical touch to our stationery.
Contact info
London, United Kingdom
- support@papier.com
- papier.com
4.0
Great
13K reviews
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Reply from Papier
Hi Beena,
We're really sorry that this was your experience! Our team has since been in touch with you, and we're glad we were able to work together to find a resolution.
- Customer Service Team @ Papier ✍️
The outer packaging needed to be sealed…
The outer packaging needed to be sealed better. The single piece of tape holding it closed was broken. All of the items were intact, but please seal the boxes better in the future.
16 September 2026
Reply from Papier
Hi Angela,
We appreciate you letting us know about your experience. Your feedback is important to us! If there's anything more we can do to help, please do feel free to contact support@papier.com. Apologies for the disappointment!
- Customer Service Team @ Papier ✍️
Easy and quality!
Such an easy process, a little difficult to edit on phone but still 100% manageable! Quality is amazing and price is good too , the print looks fantastic which I’m so pleased about!
18 September 2026
Reply from Papier
We really appreciate this, thank you so much for your kind words!
- Customer Service Team @ Papier ✍️
Beautiful designs
Beautiful designs, easy to customise, high quality prints, fair on price and good delivery/service. What more can you ask for!?
4 September 2026
Reply from Papier
We really appreciate this, thank you so much for your kind words!
- Customer Service Team @ Papier ✍️
Loving the advent calendar but still…
Loving the advent calendar but still waiting on the rest of my order.
18 September 2026
Reply from Papier
Hi Helen, you placed two separate orders meaning that they would indeed come at separate times. I can see it has since been delivered.
- Customer Service Team @ Papier ✍️
Received within timely manner
Received within timely manner, in good condition and quality items as described.
4 September 2026
Reply from Papier
We really appreciate this, thank you so much for your kind words!
- Customer Service Team @ Papier ✍️
I had a lot of help changing my…
I had a lot of help changing my shipping address. And it was delivered correctly and sooner than expected!
4 September 2026
Reply from Papier
We really appreciate this, thank you so much for your kind words!
- Customer Service Team @ Papier ✍️
I have unfortunately had the worst…
I have unfortunately had the worst experience with the customer service team here :((( it’s been 3 weeks since I ordered and the team still haven’t been able to help or come back to me with a solution so i’ve had to re-order and hope i’ll get a refund for my first order! I have tried again and again to contact the team and wouldn’t get a response until days later multiple times getting what seemed like auto responses but no one actually trying to help & support! I would not recommend this company whatsoever.
18 September 2026
Reply from Papier
Hi Te,
We're really sorry that this was your experience! Our team has since been in touch with you, and we're glad we were able to work together to find a resolution.
- Customer Service Team @ Papier ✍️
Great diary
Great diary! I have ordered from this company previously and am impressed with the quality of the product, I would definitely recommend!
17 September 2026
Reply from Papier
We really appreciate this, thank you so much for your kind words!
- Customer Service Team @ Papier ✍️
Great photo book
There were printing errors on the first book that was sent to is but Nicole was quick to rectify the issue and send us new copy
18 September 2026
Reply from Papier
Thank you so much for your kind words, we really appreciate it!
- Customer Service Team @ Papier ✍️
Reply from Papier
Thank you so much for your kind words, we really appreciate it!
- Customer Service Team @ Papier ✍️
Reply from Papier
Thank you so much for your kind words, we really appreciate it!
- Customer Service Team @ Papier ✍️
love love love!
15 September 2026
Reply from Papier
Thank you so much for your kind words, we really appreciate it!
- Customer Service Team @ Papier ✍️
I am absolutely blown away with the…
I am absolutely blown away with the quality of your items! As a first time buyer, I regret waiting and watching countless ads, before actually purchasing!
Thanks so so much
17 September 2026
Reply from Papier
Thank you so much for your kind words, we really appreciate it!
- Customer Service Team @ Papier ✍️
The item never came and no one is…
The item never came and no one is helping me. I’ve sent multiple emails and have not gotten a response.
3 September 2026
Reply from Papier
Thanks for leaving us your review, I do apologise! I can see your order was delivered by DHL on the 19th of September. Please do reach out to us at support@papier.com if you have any further issues.
- Customer Service Team @ Papier ✍️
Love papier
Arrives on time, high quality, personalised, so useful for studying, I get one every year
17 September 2026
Reply from Papier
Thank you so much for your kind words, we really appreciate it!
- Customer Service Team @ Papier ✍️
Came with a mark on the front cover and…
Came with a mark on the front cover and came very late :( otherwise, I love it and will still order again because the quality is great!
17 September 2026
Reply from Papier
Hi Cassie,
Thank you for leaving us your review. We are so sorry to hear that your item arrived damaged!
Please kindly reach out to us at support@papier.com with any supporting images of your order and we will be happy to assist you with next steps.
- Customer Service Team @ Papier ✍️
There was a hang up in the delivery and…
There was a hang up in the delivery and I was worried about the menus not making it to the wedding. I wrote an email and the menus are lovely. I was also happily surprised by the quality. I just picked it out from the web, and it was just lovely when the products arrived.
1 September 2026
Reply from Papier
Thank you so much for your kind words, we really appreciate it!
- Customer Service Team @ Papier ✍️
Great quality
Great quality. Did not take long for the order to arrive even with being personalised. Second time I have purchased from them. The designs are really lovely.
17 September 2026
Reply from Papier
Thank you so much for your kind words, we really appreciate it!
- Customer Service Team @ Papier ✍️
Had a fault with my order and never…
Had a fault with my order and never heard back from customer service.
16 September 2026
Reply from Papier
Hi Ricardo,
We're very sorry to hear about your experience. Please contact us at support@papier.com so we can look into this further and assist you.
- Customer Service Team @ Papier ✍️
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