I've been a fan of this brand for a while and have accumulated quite a collection of their clothes. Even after several years, my t-shirts still look as good as new. I own a few tees with the divers' p... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Long-time loyal customer, but recent experience was very disappointing I’ve been shopping with Paagaia for years and have always loved the brand — the quality, the message, and the st... See more
Company replied
I have ordered 2 items during Christmas period, and needed to exchange the size. The return was delayed, although could be tracked, I wanted to know more and wrote to Customer service. Alex gave reall... See more
Company replied
I own several clothes from that brand, it’s been several years now and my t-shirt have not changed. I have some tee-shirts that have the « peppermint treatment » of the divers to reduce odours and hon... See more
Company replied
Company details
- Clothing Store
- Activewear Store
- Baby Clothing Store
- Clothes and Fabric Manufacturer
- Fashion Designer
- Outerwear Store
Written by the company
PANGAIA is a materials science company bringing problem-solving innovations to the world through premium lifestyle products and experiences. Sciences. Purpose. Design. #SustainableMaterials #EcoFriendlyClothing #EnvionmentallyFriendlyClothing #RecycledMaterials #InnovationFashion #Tracksuits #Hoodies #TrackPants
Contact info
United Kingdom
- https://pangaia.com/
- pangaia.com
3.5
Average
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Beautiful item
Quick delivery, great design, impeccable quality! Thanks guys, you never disappoint! 🖤
5 March 2024
Exceptional quality and service
I recently made a purchase from Pangaia and I am thrilled with the experience. The quality of the items I received is top-notch, and the service provided by the shop is simply amazing.
Although one of the items I ordered arrived in the wrong size, I contacted their customer service team, and they promptly sent me a new one without any hassle. The efficiency and responsiveness of their customer service truly impressed me.
Overall, I am extremely satisfied with my shopping experience at Pangaia. I highly recommend them for their great quality products and outstanding customer service.
23 February 2024
Valued Customer Service
I appreciate the customer care I received. I take pride in my purchased from Pangaia and they take pride in the service they provide. I am very pleased with the service I received with the concerns I had for a product I purchased over a year ago. Pangaia has a lifetime customer in me.
23 February 2024
The service was excellent
21 February 2024
Fantastic service
Easy straight forward ordering, items in stock, very quick delivery and great packaging
28 February 2024
Quality good but pricing high
Quality good but pricing high. I dropped a star because I was disappointed with the colour when it arrived as it appeared more beige than stone which is how it appears on the website.
20 February 2024
I will never order this brand again
I will never order this brand again. There is a block of writing on every piece I ordered. Sweatpants should not be tumble dried. Who would buy sweats you can’t put in the dryer. No good customer service. Can’t talk to a person.
27 February 2024
Great quality
Great quality
The sweater was super soft, perfect thickness and cool fit
13 February 2024
The exchange takes so long
9 February 2024
Reply from PANGAIA
Hi,
We've looked into this further and I am pleased to see that the confusion regarding the return/exchange has been cleared and your return has now been posted back to us. Your exchange will be on the way to you shortly.
Team PANGAIA
Another great Pangaia purchase
Another great Pangaia purchase! Love those hoodies and joggers
9 February 2024
Clothing quality and style is great
Clothing quality and style is great. Company ethos is great.
Speed of delivery is great
Customer service is great.
Highly recommend!
8 February 2024
I expected better quality and how it…
I expected better quality and how it fits. Though it should be more soft and not that heavy.
1 February 2024
Incredibly fast and delivered to…
Incredibly fast and delivered to Australia! Also of course love the vegan aspect of the product and that it's made with next-gen materials.
7 February 2024
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