Pakke.dk Reviews 

Thanks for the service in getting something I had left in Denmark sent back to America

No problems... Easy label printing... Easy handling in... Report all the way thru until pickup (I paid extra)

Paid a lot of money for UPS service door to door,
At no point there were instructions about customs documents for the destination country.
It got stuck in customs for two weeks. Still paid the same price + two weeks of stogare untill we got the documents fixed.

It's was quick and early response on time.

Be very careful if getting personal possessions returned from your hotel. As pakke.ds did not label my parcel as such nor ask me during any part of the process to fill any custims forms in, I got a demand from UPS for taxes, which eventually resulted in threatening letters that interest would be charged. I ended up paying over £100 for a tiny parcel from Denmark to UK

Package wasn’t picked up, waited all day 9 hours. After 6 hours they said the couriers was 45min late , but didn’t show up. Next day got answer on email , saying they would pick up today , no guarantee though.
Pakke.dk couldn’t guarantee anything, since they courier is picking up, and pakke.dk is only calling them.
Waiting for an answer or to get money back.
Roald

Really easy to book transport of a europallet. And prices are very competitive.

VERY SLOW and bad service = None
Don´t trust service on UPS shipments. UPS cant help when you bye though Pakke.dk and Pakke.dk don´t help.
I am Still waiting more than 8 days on very urgent shipment and still NOT delivered.

We used PAKKE.DK to send a luggage with personal belongings from Denmark to Asia by using UPS. We received the quotation and pay right away.

During the final stages of package delivery by UPS, PAKKE.DK sent an additional invoice asking for paying extra (double price) because "the package was bigger than expected"!!!

We contacted UPS and they had no ideas where this extra weight/dimension is coming from. The package original weight and dimension was not different from the original quotation.

The package was destroyed, and we registered a claim in PAKK.DK to compensate for the damage (1000 USD). PAKKE.DK denied to complete the claim.

Ordered shipping of 2 packages to Australia - first amount was on the way raised for collecting a package (not usual, but ok). The system didn't create label, so I contacted their support. Well well - ordered and paid service is not available, but I can add 800 DKK and get the service, I already paid for. This is pure cheating! When I said - this is not my problem they can't provide service I paid for, I got offer on 400 KR additional service instead of 800 DKK, so pakke.dk is admitting something was smelling there, but still wanted more. Take good care by ordering anything by this misleading page - they will offer you cheaper service and try to charge you afterwards!

They claimed my parcel was over the indicated size and insufficiently wrapped, although I returned it in the packaging it arrived in minus 50% of the original weight. When I asked for evidence of their claim, they replied they do not need to provide any, and that I needed to provide photos that it was not the case. Don't think they know the 'innocent till proven guilty' principle in law and that if they want payment over the agreed amount, they need to evidence the reason. Interestingly, their web pages do not mention anywhere in their instructions that the sender must retain photos of the shipment, including measurements. There are widespread complaints about these extra charges on various review sites so if Pakke.dk genuinely wanted the sender to be prepared and take a picture, they would have mentioned it somewhere.

When I asked to make a formal complaint, a no-name person replied that that was not possible because they had already replied. So now we have a situation where Pakke.dk charge extra, provide no evidence, and have no complaint escalation process. It feels like a very questionable business, whose model is based on generating income from penalty charges. I recommend going straight to the shipper. Do not use.

DO NOT USE IT!
Sent me an invoice after delivering my package claiming that the actual weight was more instead of what I claimed. Stay away from them!!! REPORT THEM!

I wish I would have read the Trustpilot reviews before ordering through Pakke.dk. Absolutely horrible - and misleading - service.

I first ordered the package on May 9th. I had selected "3 days" - for a package that needed to arrive by May 15th - early May 16th at the latest.

It was scheduled to be picked up by 4:15 p.m. At about 4:16 I received a call from the driver saying that he obviously hadn't picked it up in time, but if I could bring the package down to reception, he would pick it up later. I stayed for half an hour, and my colleague stayed for an hour and a half, afterwards to see it picked up. It was not in that time frame. I received no call/notification saying that there was any problem with picking up the package.

The next day, my colleague notifies me that the package was never picked up - and it was down in reception. Again, I received no notification whatsoever that there had been any problem with pick-up. So my colleague calls and schedules a new pick-up time. Again, Pakke.dk did not reach out - we had to. This time, the package is picked up - but nearly 24 hours later.

In all of the mails (confirmation, additional paid email updates, etc) there is no expected delivery date. I signed up for daily email updates (49 kr.) - and the mails simply said that everything is going according to plan. What plan?!

Well, today, on the 13th - I thought it was interesting that there was nothing about it being delivered - even though it should have been delivered today. I check the tracking through the login, and while I see it is in the country of the destination - it is not in the right location as of yet. From what I can read, the shipping provider I chose delivers on Saturdays. So I email Support to check if it will be delivered today or tomorrow, and they said it will first be delivered Monday in the afternoon.

For a shipping provider that operates 6 days out of the week then, I think it is unbelievable that 3 shipping days is not good enough to get my package there on time.

Wasted an hour setting up a package via pakke.dk. Then waited 20 minutes to speak to someone after I received the confirmation email that was missing my packing label. They said they couldn't process the order. I had to cancel and wasted so much time. Will not use again and I don't recommend.

Very disappointed and angry. First of all, the option I chose was advertised as to be delivered in 2 days. Which after printing the label I realized it is standart delivery which can take 2-4 days. Nevertheless, they charged me more than double price (what I would have paid if I went to ups directly - silly me for not doing that) as it would be an express delivery. Lesson learnt. Never using them again neither recommend to anyone.

Sent me an invoice for 4250 kr after delivering my package claiming that the actual weight was 173kg instead of 21kg I claimed. Stay away from them!!!

Paket.se (branch of pakke.dk ) came up with extra cost after the item is delivered, claiming that ordering their services I have pressed ''business''instead of ''private'', therefore shipment became more expensive as UPS could deliver the parcel only during business hours.

Question is - if they see ''business'' in my order - why don't they quote as ''business'' in the first place?? If packet.se made a wrong quote to me and have been charged more by UPS - they have to cover the cost by themselves. Instead - they are sending me extra invoices! I will never use them again. God knows what kind of other ''faults in the system'' they have!

They charge me 31.25 SEK extra cost for the shipment, later on they added 68,79 Sek for the late payment as I refuse to pay for their mistakes. I report them to konsumentverket. Its not about the 31.25 SEK - its about getting rid of pretenders, getting rid of fraud companies.

Fantastic service!! I just booked their service to send an envelope from Denmark to Dubai. I changed the pick up time 2 hours before the agreed on timing, and they were accommodating. Their response level on email is extremely quick

Had a great experience with Pakke.dk

The platform of Pakke.dk is very easy to manage and offers a new perspective on how to manage cost vs. supplier on your shipments. I would for sure use it again!