Pakke.dk Reviews 35

The good: It's legit. I ordered several large moving boxes to be shipped from Denmark to the UK with UPS and they were delivered in reasonable time.

I had some pretty unique customs requirements and there was always someone available by phone or email to help me with this.

The bad: The collection of my parcels that I paid for never happened. I had to hire a car to take several large and heavy parcels to a UPS access point at the last minute (luckily there was this option) because I was moving country in a couple of days. Hence I incurred significant extra expense and disruption.

I rang UPS to ask why the collection never happened and they told me the collection service was never booked by pakke.dk. At this point, the previously responsive agent was completely unresponsive to my emails. I had to email several times to different email addresses and got a reply a week later. He said he'd spoken to UPS who told him that somebody turned up to collect the parcels but "couldn't find them". I was home all day and nobody arrived. I rang UPS to double check and they confirmed that there was no collection service booked for my order so I am being ignored AND lied to by pakke.dk.

The line I am getting now is:
"your parcels arrived so what's the problem?"
The problem is I had to take time off work and pay 20 times more than the price of the collection service to hire a car to deliver the parcels myself. Luckily short-term rental cars and UPS access points were abundant where I live or I'd be completely f*cked and would be moving back to my home country with none of my stuff.

We sent a parcel to the UK knowing and understanding the customs situation. We provided all the information requested. A few days after posting we were asked for information, this was already provided and taped to the parcel. We duly returned the email with the information. Shortly afterwards the parcel was returned to us with the allegation that we never supplied the requested customs documentation. Again, this was taped to the parcel before posting and emailed. We tried on numerous occasions to contact them requesting they reimburse the postage. Now they have twice demanded we pay for the return postage. Firstly, the parcel never actually left Denmark. Secondly, they never acknowledge any communications. Lastly, we did provided all required customs information on more than one occasion. We have since used UPS and GLS (directly) for all our postal requirements, with, as before, the required customs paperwork. I strongly suggest that if you intend sending parcels, DO NOT USE THIS COMPANY.