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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the product selection, highlighting the variety of games and frequent updates. Many people appreciate the smooth and continuously improving user experience, noting the absence of glitches and the engaging nature of the platform. The customer service is frequently described as responsive, helpful, and quick, with many users commending the ease of interaction and the generous bonuses offered. However, some customers expressed dissatisfaction with the payment process, particularly regarding withdrawals and verification. A few people reported difficulties with account verification, slow processing times, or issues with receiving promised promotions, leading to concerns about the company's transparency and practices.

What people talk about most

Product

Customers consistently note positive experiences with the product, particularly praising the wide selection... See more

User experience

Customers had positive experiences with user experience. Many reviewers found the verification process super... See more

Website

Reviewers mention positive feedback about the website. Many customers praise the site for its easy... See more

Payment

Reviewers highlight ambiguous aspects of payment. Many customers praise the fast payouts, quick and easy... See more

Customer service

Clients share positive opinions on customer service. Many reviewers praise the fast, friendly, and responsive... See more

Based on these reviews

Rated 4 out of 5 stars

Cutoutt casino- this casino has great service and decent games. overall its decent , nothing specail. its essentailly the same casino as every other one out there. same site different name.. its the... See more

Rated 4 out of 5 stars

I really enjoy this casino, definitely one of the better options out there. It has a lot of potential and regularly updates its selection with new games. The platform runs smoothly, and I’ve noticed t... See more

Rated 4 out of 5 stars

I absolutely love this casino!! It’s very special compared to other online casinos that i’ve tried out!!! They offer so many freebies and seem to genuinely care about their customers! I have not yet c... See more

Rated 5 out of 5 stars

Honestly, I’ve been having a really good experience with Pacific Spins so far. For a SpinLogic site, the RTP feels surprisingly decent and the games don’t feel rigged or impossible. Customer service i... See more


Company details

  1. Online Casino or Bookmaker

Written by the company

New online Casino with Instant Payouts! Make sure to visit us and see great new bonuses and promotions!


Contact info

4.1

Great

TrustScore 4 out of 5

537 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 73% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Misleading-false offerings- no GDPR compliance

Told I don’t get the bonus because of the country in firstly. Did not find it in TC. Secondly when removing my account requested GDPR right to request removal of any of my personal information was refused. Companies are required to abide by GDPR in order to operate in regions that have GDPR the point blank refused. To delete my information and stated we don’t get rid of it even after your account is closed. Thankfully they have little more than a full name but I’d advise to not give this site the time of day. Better and more honest options out there. Deception at the start is a poor business model to work with

16 April 2026
Unprompted review
Rated 1 out of 5 stars

This casino is a joke

This casino is a joke. They talk about 200 "free no deposit bonus" then they trick you and give you 30 free spins.... then when you ask them to fix it they say its too late.

30 March 2026
Unprompted review
Rated 1 out of 5 stars

I've completed the wagering for the…

I've completed the wagering for the 'free no deposit spins', won $68. Send my docs for kyc. They refused based on a fact that my passport was issued in a different country, than my current address. The email I've received was short and swift 'no and it's not debatable'.
Think twice about depositing, because you will not get it back.
🗑GARBAGE

17 March 2026
Unprompted review
Rated 1 out of 5 stars

SCAM UPDATE

SCAM UPDATE
So I decided to deposit to get my winnings when I did nothing changed on the balance contacted support they said they don’t see that transaction yeah I bet you don’t stay far away from this company

25 January 2026
Unprompted review
Pacificspins logo

Reply from Pacificspins

Hi Bulk Billy,

Hope you are well and safe,

Thank you for taking the time to share your feedback and login information with us.

After reviewing your account, we found that you generated winnings from one of our welcome free bonuses. We also confirm that you have successfully completed the account verification process. However, before you can withdraw your winnings, a verification deposit is required in accordance with the Casino rules, as no prior deposit has been made.

https://pacificspins.com/terms-and-conditions

6.2. Withdrawing from your User Account

h. Upon requesting a withdrawal from a non-deposit bonus, a verification deposit is required, if the customer hasn't made a prior deposit.

Upon checking our deposit processor, we can see that you generated deposit addresses for Bitcoin, Ethereum (BASE), and Litecoin, however, no funds have been sent to any of the generated crypto deposit addresses.

Your winnings are still available on your account. Once you make a verification deposit, minimum $10 for all crypto methods except Bitcoin, which requires a minimum of $15, you will be eligible to proceed with the withdrawal.

Additionally, you may withdraw your verification deposit together with your winnings. Before submitting the withdrawal request, please contact our support team so they can add your deposit to your winnings and enable you to withdraw the desired amount.

Thank you for your understanding.

Kind Regards
Daniel Moore
Pacificspins Casino Management

Rated 5 out of 5 stars

Straight Up Trustworthy

I can't say enough about Pacific Spins! The most genuine online social casino I have ever met.
Aside from all my favorite games and nice graphics , they do exactly as they promise. So, their word is golden.
The very first time I cashed out with them was 50 bucks, but I WON IT ON FREE SPINS. So, going from zero dollars to 50 dollars was exciting.
Verification was super easy. It took less than 5 minutes to upload the documents required (front and back side of ID, selfie holding the ID). Their platform made it easy to understand and carry out.
It was 2 or 3 days later (they said it'd be about that long) I received an email saying my account was is verified. [That was the one and only time I'll have to do that]
So, I went over to the website, clicked on cashier, then on withdraw, and I tell ya, the money hit my account in 5 minutes.
Again, this was a free play win.
So, it was Bitcoin.. if they have other methods to receive money, I didn't see the options, but I was fine with it.
I use PayPal for my Bitcoin wallet. A small fee came from the amount. Whether that was Pacific spins or PayPal, I'm not really sure, but it was well worth it if you ask me, because of the convenience and the absolute quickness.
You can very easily convert your Bitcoin to cash through PayPal in a matter of seconds.
Y'all... If you're looking for fun through a platform that is on the up and up, I 10,000% recommend Pacific Spins.

19 January 2026
Unprompted review
Rated 5 out of 5 stars

I Like It Here!

Honestly, I’ve been having a really good experience with Pacific Spins so far. For a SpinLogic site, the RTP feels surprisingly decent and the games don’t feel rigged or impossible. Customer service is actually responsive (even by email) and they get to you pretty quickly, which is great for someone impatient like me! The best part for me is the withdrawals. Once I was verified, my withdrawals have never taken more than about 15 minutes. No chasing, no weird/long delays, no stress. Overall it’s been smooth, reliable and way better than I expected.

19 January 2026
Unprompted review
Rated 1 out of 5 stars

Not very legitimate and honest

Not very legitimate and honest . The support team has no clue what they replied to my question cause it was totally wrong after pointing it out. Marketing this and that but i wouldnt come back again . Seems like bots and ai. Cause the support person really had no clue what the site and layoutlook like or its base functions or how it runs.

4 December 2025
Unprompted review
Pacificspins logo

Reply from Pacificspins

Hi ga con,


Hope you are well and safe,

Thank you for taking the time to share your feedback with us. We're genuinely sorry to hear about your recent experience, and we appreciate the opportunity to address your concerns. Transparency and cooperation are key in every part of our lives. Since you did not provide us with your login information, we can't check your account and give a precise answer for your situation.

We are always trying to improve ourselves, and we understand that you are not satisfied playing at our casino for various personal reasons, but not giving us a chance to properly address your comment here seems a little unfair.

Thank you for your understanding!

Kind Regards
Daniel Moore
Pacificspins Casino Management

Rated 1 out of 5 stars

Stay far away from this lying and…

It is advisable to exercise caution when interacting with this website, as it appears to engage in dishonest and deceptive practices. This site may retain your funds without fulfilling promised promotional programs. This morning, I anticipated receiving Fortnightly cashback, but a customer service representative informed me that the Fortnightly cashback page was down, rendering it unavailable. As the day progressed, the site claimed that the promotion never existed, which is patently false. I provided three screenshots of their website displaying the promotion, but they have since deleted it and are attempting to deny its existence. This lack of transparency raises concerns regarding their credibility and integrity. Is this a legitimate business practice?

27 November 2025
Unprompted review
Pacificspins logo

Reply from Pacificspins

Hi Sara,


Hope you are well and safe,


Thank you for taking the time to share your feedback and login information with us!

Upon reviewing your complaint regarding the Fortnightly Cashback, we must inform you that we do not offer such a promotion at our Casino. All rewards and promotions available to our players are listed on our official website under the Rewards/Promotions pages.

Please understand that there are fraudulent websites that copy our logo and attempt to mislead players by redirecting them to their own sites.

If you received any incorrect message from our support, please accept our sincere apologies. All special offers available to our players are always published on our official website. Additionally, if a bonus offer is available for personal use, it will appear directly on the player’s account after login.

Thank you for your understanding and patience. Please don't hesitate to reach out if you have any questions or concerns.

Kind Regards
Daniel Moore
Pacificspins Casino Management

Rated 1 out of 5 stars

Played a no deposit bonus

Played a no deposit bonus. Played thru wager, had to verify account. waited a few days. Contacted support they said it would be 3 to 5 business days. Been over a week haven't gotten any info what so ever. Tried to login to account and I no longer have access. Blocked. Its bs. Horrible. The ganes are fun, everything else is foul. And after reading reviews daniel moore management literally sends everyone that has left a bad review the exact same message blaming them saying they didn't give the asked for login info to investigate, ect..... Copy paste repeat. I can't even get an answer back, just deleted. They aren't asking for anything. Its all a lie.

5 November 2025
Unprompted review
Pacificspins logo

Reply from Pacificspins

Hi Dee,

I hope you're doing well and staying safe.

Unfortunately, we haven't received the requested login information, which means we're unable to access your account and provide a thorough response to your complaint.

Looking into your account would help us gather more information about the issue you mentioned. However, without the necessary details, it's challenging for us to address your concerns effectively. It's important for us to have the opportunity to investigate and provide evidence regarding your complaint, not just for you but also for other visitors who may have similar concerns.

If you're willing to provide your login information with us, we'd be more than happy to assist you further.

Thank you for your understanding and patience. Please don't hesitate to reach out if you have any questions or concerns.

Kind Regards
Daniel Moore
Pacificspins Casino Management

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