I looked at various sites for a refurbished iphone. OzMobiles had a good number of iPhone 14s at good prices. It also offered a new battery at half price, which I took advantage of. The order was pro... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Paid $850 for s23ultra after 2 days could not start phone tried several emails for ozmobiles to phone me as I put my sim back into my old oppo but they must not own phones there as I never heard back.... See more
Company replied
Absolutely Fantastic experience 👏 Was a little apprehensive because I'd never bought a phone this way. However I'm so glad I did. Super fast arrival and Samsung Galaxy S25 Ultra in pristine condit... See more
Company replied
My 13 mini failed on me so I sadly needed to upgrade. I don’t care for the newest and greatest, just quality and working well. Got exactly that with Oz Mobiles. iPhone in exceptional condition, works... See more
Company replied
Company details
About OzMobiles
Written by the company
About Us
OzMobiles is a 100% Australian owned and operated online mobile store. We specialise in the sale of discounted new, used and ex-demo phones, as well as a wide selection of mobile phone accessories. All of our smartphones are sourced locally in Australia, and we take pride in reducing the footprint of electronic waste by extending the life-cycle of technology.Our Range
Contact info
Melbourne, Australia
- https://help.ozmobiles.com.au/hc/en-us
- ozmobiles.com.au
4.8
Excellent
19K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Awesome products and services with the…
Awesome products and services with the best prices. Package came really quick and everything arrived as described. Thank you for my new phone Ozmobiles!
4 June 2026
Reply from OzMobiles
Thank you for choosing OzMobiles!
Your 5★ rating means a lot to us, and we'll do our best to continue providing quality and fairly priced products here at OzMobiles.
We appreciate your appreciation of our business and if you seek another device in the future, please don't hesitate to reach out to us again!
Best Regards,
OzMobiles
OzMobile is a good option
It’s a good option for the type of mobile you’re looking for 👍🏻
11 June 2026
Reply from OzMobiles
Thank you for sharing your positive impression of our business.
Rest assured that we'll do our best to continue providing quality products in the future.
Until next time!
Best Regards,
OzMobiles
Great service
Great service. Easy web site to negotiate. Fast delivery. Highly recommended.
18 June 2026
Reply from OzMobiles
We greatly appreciate the 5★ rating you've given!
We are delighted to hear about your satisfaction with the quality of our services.
Your feedback concerning our website and procedures means a lot to us, and rest assured that we'll take your kind words as inspiration to keep on giving excellent services in the future.
Thank you for your recommendation and until next time! ❤
Best Regards,
OzMobiles
Reply from OzMobiles
Thank you for sharing your positive experience! ❤
Your pleasantness with the swiftness of our delivery service and the condition of the purchased phone is greatly appreciated. We will do our best to continue providing excellent services in the future.
We look forward to serving you again! 😊
Best regards,
OzMobiles
Good Trustworthy company
Good Trustworthy company. My iPhone arrived well packed and in original Apple packaging. Its condition was as described exeptional and it was. Very happy with the phone I bought from OzMobiles.
19 June 2026
Reply from OzMobiles
We are happy to hear that you are satisfied with the phone's quality and that the packaging it arrived in has met your standards.
Your favorable notion is appreciated and we send our gratitude for your 5-star rating! ❤
If you seek another product to purchase in the future, we'd be delighted to serve you again. 😊
Best Regards,
OzMobiles
Very happy first-time customer.
As a first-time customer of Oz Mobiles, I am so impressed. I've always bought my phones brand new before and this was the first time I decided to buy a refurbished mobile. I had been an iPhone user ever since the first iPhone came out but decided that after having the iPhone 15 Pro for a couple of years that I wanted a big screen phone again, so I decided to go with the Samsung Galaxy S24 Ultra 256GB in Black. I placed my order on the 25/6/26 and paid extra to have it delivered express and received it in the morning on the next day.
My phone arrived in as new condition, in a minimal but carefully packaged recycled cardboard box with the screen protector put on the phone as requested.
My phone has been working flawlessly and from now on, I will be buying refurbished models as it's better for the environment as well as being a more affordable option. I'll also be reselling my iPhone 15 Pro to Oz Mobiles.
To anyone considering buying refurbished, I'd happily recommend Oz Mobiles to them. I know I'll be buying my phones from them in the future.
25 June 2026
Unprompted review
Reply from OzMobiles
Thank you so much for your amazing review and for choosing OzMobiles for your first refurbished phone purchase!
We're thrilled to hear your transition from the iPhone 15 Pro to the Samsung Galaxy S24 Ultra has been such a positive experience. It's great to know your phone arrived the very next morning in like-new condition, with the screen protector already applied and packaged just as expected.
We also love that you highlighted the environmental benefits of choosing refurbished devices. Helping customers save money while reducing electronic waste is something we're passionate about.
Thank you for trusting us with your first refurbished purchase. We truly appreciate your recommendation and look forward to helping you with your next phone when the time comes!
Best Regards,
OzMobiles
Reply from OzMobiles
Thank you for choosing OzMobiles, and we are grateful for your 5★ review.
We are glad to have provided you with a phone that is to your liking.
We look forward to doing business with you again. Thank you! 😊
Best Regards,
OzMobiles
Reply from OzMobiles
Thank you for your support of our products and services, and the 5★ rating you've given!
Your feedback is highly valued and we will see to it that we provide swift deliveries, convenient services, and fair prices again in the future.
Best Regards,
OzMobiles
I got the S23+ Samsung in excellent…
I got the S23+ Samsung in excellent condition and got a new battery for half price. I am very happy with it. Would definitely recommend buying through OZMobiles.
19 June 2026
Reply from OzMobiles
Thank you so much for the 5-star review! We're glad to hear your Samsung S23+ arrived in excellent condition and that you were able to take advantage of the half-price battery deal. Your recommendation means a lot to us. Enjoy your new phone! Cheers.
Has everything I need and want.
18 June 2026
Reply from OzMobiles
Thank you for the wonderful feedback. Ensuring our customers get exactly what they're looking for is always our goal. We really appreciate your support!
Awesome value
19 June 2026
Reply from OzMobiles
Thank you for the 5-star review! We're glad we could deliver awesome value for you. Cheers!
Reply from OzMobiles
Hi Jack,
Thank you for taking the time to leave a review, though we are deeply concerned by the nature of your comments. We take claims of bribery and threats seriously. We completely refute these allegations, as such actions strictly go against our core values, customer service standards, and company policies.
We have thoroughly searched our database and cannot find any customer profile, order history, or support tickets under the name "Jack Jamieson." Given the lack of matching records and the severity of your claim, it is highly likely that this review was intended for a different business.
If you did purchase a device from us under a different name or order number, please contact our customer care team directly at ozmobiles.com.au/contact with your order number so we can investigate this immediately. Otherwise, we kindly ask that you double-check the company name and remove or update this review if it was left here in error.
Very Happy from start to finish
I looked at various sites for a refurbished iphone. OzMobiles had a good number of iPhone 14s at good prices. It also offered a new battery at half price, which I took advantage of. The order was processed easily and notification that the item had been sent for delivery was the following day. It was well packaged so no danger of it being damaged.
At 70 years old I found it easy to order and the phone looks like new.
19 June 2026
Reply from OzMobiles
Thanks for the fantastic 5-star review! We're glad we could offer you a great deal on the iPhone 14 and the battery upgrade. It's wonderful to know the process was smooth and easy from start to finish. Thanks for choosing us!
The quality of the product and the…
The quality of the product and the communication could not have been better.I would highly recommend the seller.
19 June 2026
Reply from OzMobiles
We really appreciate you taking the time to share your experience. Keeping our customers informed and delivering great quality is what we do best, and it's fantastic to know you had such a positive experience. Thanks again!
Reply from OzMobiles
Thank you so much for the 5-star review! We're glad to hear your new phone arrived quickly. Enjoy the new device! Cheers.
Reply from OzMobiles
We're delighted to hear that you are satisfied with the received product's condition, and we send our appreciation for your 5-star rating! ❤
We aim to continue providing swift services and we'd be happy to serve you again if you seek another phone to purchase in the future.
Best Regards,
OzMobiles
A quality phone as advertised
A quality phone as advertised. Transfer of data from old phone to new was a little more complex than expected but not a major problem.
11 June 2026
Reply from OzMobiles
Thanks for the 4-star review! We're glad to hear your phone is a quality device exactly as advertised. Moving data between phones can definitely throw up a few unexpected loops sometimes! We always aim for a flawless experience, so if there’s anything else we could have done to make things easier and earn that final star, please let us know. Enjoy the new phone!
Plenty of
Plenty of. Communication. Product is as described Samsung S22. No negative issues and have mentioned them to a few people. I recommend Oz Mobiles and would buy from them again
18 June 2026
Reply from OzMobiles
Thank you so much for the 4-star review and for recommending Oz Mobiles to others! We’re wrapped to hear you enjoyed the communication and that your Samsung S22 arrived exactly as described. We always strive for a perfect experience, so if there is ever anything we could have done to score that final star from you, please feel free to let us know. We look forward to helping you out again next time!
Reply from OzMobiles
Thanks for the 4-star review! We're wrapped to hear your phone arrived quickly and is looking like new. We also really appreciate the feedback regarding our promotional emails—you can easily update your preferences or unsubscribe via the link at the bottom of any email, but please let us know if you need any help with this!
Reply from OzMobiles
Thank you so much for the great review. We always aim to combine competitive prices with top-quality service, so we're wrapped to hear your order hit the mark!
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