This has now been cancelled and refunded and therefore I have upgraded slightly but I would still strongly advise against booking direct and prepaying if there’s any chance you might ne... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Cancelled booking. Oyo has yet to provide the promised full refund. They said 10 minutes but its been 2 days.
Company replied
Promised compensation by manager of Sunday's Bristol hotel after major problems with check in and lock out from room. Confirmed in email from manager and directed to oyo customer refunds. No respons... See more
Company replied
For Oyo: booking ref T1B50864 Reading other reviews this is a pattern! Booked Sunday Burford Bridge Hotel with full cancellation option but now struggling to get my refund paid despite two emails an... See more
Company replied
Company details
Written by the company
OYO is a global hospitality company offering hotels, vacation homes, and serviced accommodations across multiple countries. Through technology and a strong partner network, OYO aims to provide quality, affordable, and convenient stays for millions of travelers worldwide.
Contact info
India
- www.oyorooms.com
1.7
Bad
2K reviews
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Had a good time in the hotel
Had a good time in the hotel. Room were as per expectations. Cleaning was done whenever requested
17 June 2026
Reply from OYO Rooms
Hi Himanshu, we're delighted to know that you had a pleasant stay and that the room met your expectations. We're also glad that our team was able to assist with cleaning whenever requested. Your kind words mean a lot to us, and we look forward to welcoming you again soon!~UC
the hydrabad and rewa was room was very worst
the hydrabad room was very worst. have a sudden visit. ts like lodge and no cleanness at all. ,
nagpur was awasome. appreciated.
again the rewa hotel is also a lodge, and they are cheating with customers. check the google review photos. they kept Ac room but when reached they gave non ac that too with the rooms are really in bad condition. since it was heavy rain and was very tired they asked me to cancel the booking and pay directly to hotel. if you want i can share the payment details as well. this is the worst room i ever booked in my entre booking. they have another hotel, they kept the photo of that hotel on your app and this is different. please have a check on same. i can share you details
9 July 2026
Reply from OYO Rooms
Hi Narendra, our concerned team tried calling multiple times, but couldn't connect with you. So we have sent an email, hope you acknowledge the same. We assure you a hassle-free stay experience in the future. Please let us know if you need any further assistance. ~Arsh
Reply from OYO Rooms
Hi Kamal, we're delighted to know that you had a comfortable stay and enjoyed a smooth check-in experience. Your positive words truly motivate us to continue providing a seamless and pleasant experience to our guests.
We look forward to welcoming you again soon!~UC
Terrible
Terrible! Been trying to cancel a booking for 2 days. The online chat does not work, they either never send you an OTP code, or if they do it is not recognized. The email address does not work. They do not respond to WhatsApp or texts and never answer the phone. All I want to do is cancel a room before they charge me
6 August 2026
Unprompted review
Reply from OYO Rooms
Hi Lisa, we sincerely regret the frustration and inconvenience you’ve faced while trying to cancel your booking. We understand how concerning it must be to experience issues with the OTP, chat, email, and other support channels when you simply want to cancel your reservation.
Kindly share your Booking ID, so that we can locate the reservation, review the cancellation concern, and assist you further. ~UC
Nice stay
Well, this was a great stay at very affordable price, honest, prompt and polite staff, clean rooms, toiletries, location, parking, all good there
Highly recommend 👍
5 August 2026
Reply from OYO Rooms
Hi Rajendra, we're delighted to know that you had a great stay at an affordable price and appreciated our honest, prompt, and courteous staff. We're also glad that you were satisfied with the clean rooms, toiletries, convenient location, and parking facilities. Your kind words truly motivate us to continue delivering comfortable and value-for-money stays. We look forward to welcoming you again soon! 🌟~UC
Reply from OYO Rooms
Hi Sahil, we sincerely thank you for the positive rating! We truly appreciate your feedback and your trust in us. We look forward to welcoming you again and consistently exceeding your expectations in the future.~UC
Bakwas services and customer care staff is bekar mislead karte hai bs
Bakwas services and fraud site
5 August 2026
Reply from OYO Rooms
Hi Kamal, we are disheartened to come across how you feel about us. Please give us an opportunity to mend things for you. Please share your Booking details and we will get in touch with you. ~UC
Reply from OYO Rooms
Hi Ram ji, we're delighted to hear that you're satisfied with our services! We look forward to welcoming you again and making your future stays even more enjoyable. Keep choosing us for your accommodations, and get ready for more fantastic experiences!~UC
Very disappointing experience
Very disappointing experience. No electricity, no AC, yet they charged extra and took the full deluxe room price. The room was in third-class condition and nowhere close to a deluxe standard. Poor service, unfair pricing, and a complete waste of money. Would not recommend this place.
5 August 2026
Reply from OYO Rooms
Hi, we sincerely regret to hear about your experience and understand your disappointment. We apologize for the inconvenience caused by the lack of electricity, non-functional AC, the condition of the room, and the additional charges despite not receiving the expected Deluxe room facilities. This is certainly not the experience we want our guests to have. Kindly share your booking ID so that our concerned team can thoroughly investigate the matter and assist you with an appropriate resolution. We appreciate you bringing this to our attention and sincerely apologize for the inconvenience caused. ~dc
Always getting problem while check in
Always getting problem while check in. And property and toom difference
5 August 2026
Reply from OYO Rooms
Hi Aashif, we sincerely regret to learn of your experience and would like to assure you that it does not reflect the level of service we are committed to delivering. To enable us to investigate this matter further and assist you appropriately, we kindly request you to share your booking ID, along with your registered contact number and email address. ~SP
Rooms ke very bad tha wa jo kambal Di…
Rooms ke very bad tha wa jo kambal Di gai vah bhi fati hui thi room mein itna achcha nahin tha sabse kharab room tha. T.v. is not work. Fan is not work. Landline phone bhi Kam nahin kar raha tha😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡
5 August 2026
Reply from OYO Rooms
Hi Vijay, we sincerely regret to learn of your experience and would like to assure you that it does not reflect the level of service we are committed to delivering. To enable us to investigate this matter further and assist you appropriately, we kindly request you to share your booking ID, along with your registered contact number and email address. ~SP
Booking ref 612154618
Booking ref 612154618. Over 3 months now I have been waiting for a £250 refund. You promise me this money back and still I have nothing. This is what you replied 2 weeks ago -
Hi Carl, we would like to inform you that, we have issued the complete refund for £250. We kindly request that you contact your booking source to claim the refund. If you need any further assistance from our side, please don't hesitate to let us know. ~SP
1 May 2026
Unprompted review
Reply from OYO Rooms
Hi Carl, we have processed and issued the complete refund of $250 for your booking. Since the reservation was made through a third-party platform (Booking.com), we kindly request you to contact Booking.com directly to claim and receive the refunded amount. They will be able to assist you further with the refund processing and timeline. ~SP
Every time hotels demand extra price
Every time hotels demand extra price. TV not available. Bathroom dirty.
5 August 2026
Reply from OYO Rooms
Hi Anirban, we sincerely regret to learn of your experience and would like to assure you that it does not reflect the level of service we are committed to delivering. To enable us to investigate this matter further and assist you appropriately, we kindly request you to share your booking ID, along with your registered contact number and email address. ~SP
Reply from OYO Rooms
Hi, thank you for the appreciation. We will always ensure that we keep delighting you with our services.~AA
Reply from OYO Rooms
Hi, help us mend your experience. Please let us know what went wrong and we’ll be more than happy to assist.~AA
Terrible company stole my money.
Terrible company stole my money.
Booked a weekend stay in London, booking id: 5165380269/OXMZ5633
Received a message from them two days before the stay saying your booking has been cancelled and refund has been approved. I had not requested any such cancellation and have not received any refund. None of their contact numbers work, none of their emails reply, their AI text chat did not provide any useful help. Very disappointed to say the least
5 August 2026
Unprompted review
Reply from OYO Rooms
Hi Tom, thank you for bringing this matter to our attention. The situation you described does not reflect the level of service we strive to deliver, and we take your feedback very seriously. Our team has been informed and will be in touch with you shortly to provide further assistance and ensure the issue is addressed appropriately. ~SP
I din't like the location that much
I din't like the location that much. It was looking better in pictures. The staff was sweet. Rooms were okayish. But the food was yum
17 June 2026
Reply from OYO Rooms
Hi Amit, thank you for sharing your feedback. We're glad you enjoyed the delicious food and found our staff warm and welcoming. We also appreciate your comments about the location and room, and we'll share them with the concerned team to help improve our guests' experience. We hope to serve you again soon! 😊 ~RK
Liked the vibe of the place
Liked the vibe of the place. The staff was very helpful. Had few issues in finding the hotel but the staff at the hotel guided us well to reach there on time. Will definitely suggest booking this small cottage in Himachal
17 June 2026
Reply from OYO Rooms
Hi Ranjan, thank you for your wonderful feedback! We're delighted to know you loved the vibe of the place and found our staff helpful. We're also glad they could guide you to the property on time. Your recommendation means a lot to us, and we look forward to welcoming you again! 😊 ~RK
Trustpilot removed my review because…
Trustpilot removed my review because Oyo said I wasn’t a genuine customer. I am and I have provided the evidence. Avoid this company - there should be a regulatory body so places like this are shut down. Chased a refund for 6 weeks. Ended up going through my bank. No proper customer service contact line set up. Corrupt.
29 June 2026
Unprompted review
Reply from OYO Rooms
Hi Catherine, we're concerned looking at the experience you faced with us. Thank you for sharing the booking details with us. We've escalated the issue internally to get it investigated for you. Our team will soon reach out to you to share an update. Your patience in the interim is appreciated.~UC
Unsafe and unreachable
I booked at an OYO property via booking.com and, on arrival, found the property to be in a clearly unsafe condition. The air conditioning control panel was physically hanging off of the wall in our room; there were wires hanging from light fittings in corridors; multiple steps/stairs were dangerously loose; and broken items of furniture were left out in corridors. We informed the check-in desk we would not be staying and expected a refund, but having emailed customer support and waited over a month I have had no response.
This experience left me out of pocket twice over - once due to the lack of refund, and again due to the higher cost of finding alternative accommodation same-day.
25 June 2026
Unprompted review
Reply from OYO Rooms
Hi Ryan, we sincerely apologize for the experience you've described. The concerns you've raised regarding the property's condition and the lack of response to your refund request are certainly not the experience we aim to provide. Please be assured that we have escalated your concern and our team will get back to you asap.~Dia
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