oxyaider.co.za Reviews 247

I got what I needed
Mix up with paper work but once it was sorted out it happened quickly

Constant updates on the progress of your order.

I placed an order on 4 April and received no updates until I followed up myself on 13 April, only to be told that items in my order were out of stock.

This directly contradicts the company’s stated processing times (shipping within 24 hours for in-stock items). There was no proactive communication at any point, and I only received movement on the order after escalating the issue.

The order was eventually delivered on the 20th of April, over two weeks since having placed it initially. The process was poorly managed and lacked basic transparency.

If you’re ordering from OxyAider, be prepared to follow up yourself, communication is not proactive and their processing times are not clear.

Delivery was quite fast

Two weeks after placing an order, still no communication. Contact details on the website go unanswered.

The opium tester tests positive every time no matter who is taking the test. Seems like a problem with that tester. Also it would be nice to have a marker for where the urine should stop like with other drug tests

Every time I order from Oxaider, their service is wonderful!

Absolute scam. Placed order, made payment and no contact at all. Telephone lines not answered and no reply on email.

Please stay away

Scam

Absolute worst service I’ve ever received. Placed an order on 16 March for 3 items. My order was placed with me paying a direct EFT. From FNB TO FNB so payment would’ve reflected immediately. I sent proof of payment to the email address stated on the invoice. By 18 March I had received no feedback about my order so I emailed asking for an update. I received no reply and sent another email on 20 March, STILL NO REPLY. I had to phone on 20 March and finally got feedback saying that my order was cancelled due to no payment. I explained the situation and sent proof of payment to them AGAIN. They said they will start the process of my order and it will take 4-7 business days to be processed. I asked for them to rush it as it had already been 4 DAYS with nothing being done. The response was extremely rude. On 30 MARCH I had to call AGAIN finding out where my order is. It is now 31 March and only half of my order was delivered. This company does not care about customer care!!

Took very long and did not respond on email

I tried to cancel my order 3 times by email but was just ignored

Excellent Service received once again from Oxyaider.

Delivery was fast, the products were packed well and it was exactly as advertised.

Products are perfect but service delivery was terrible I waited extremely long for my order. Very disappointed as when you order medical supplies there is definitely a sense of urgency.

Worst service ever!!!
Placed an order for items that was in stock on their website, no feedback for 10 days, I reached out to them when they THEN informed we that they dont have stock!
I requested a refund and NOTHING further has happend!
15 days into this scam called Oxyaider!!
USELESS!!

They sorted out my order I think the day before they closed and all was sorted! Thank you!