Outfox Energy Reviews 52,080

Quick responses to communications, good offers on both fixed & variable. So easy to sort out.

Comparatively very prompt answering my telephone call. Mohammed, a very pleasant young man, answered my queries very clearly and concisely. The subject matter was the expiry of my tariff and he explained my options in detail, ensuring that I fully understood the terms and prices.
Overall, this was excellent customer service

I was connected quickly and Faraaz dealt with my query quickly, politely and efficiently.

Rang to speak to someone for help with moving house and having to switch suppliers due to having a pre payment meter in new address which we didn't want and got through to an amazing customer advisor called Abby. Couldn't have been more helpful, got someone with more experience in my situation to join the call and just made my day a little less stressful than it has been. Got all the information I needed to go forward and I couldn't be more greatful for all of their help today. Wonderful customer service!!

Great customer service by Jay from customer support Team

just being told different answers, not the best communication advertising EV but on economy 7 not ideal. SEG advertised but they say they don't have SEG energy. finding the whole experience quiet difficult. Considering I am trying to use green energy you are not making it easy

I wouldn’t say the experience was great but Wiktoria attempted to help an old-fogey navigate the intricacies of the bills section and was very patient.

fast and accurate responses. got the jobs done!

The young lady to whom I spoke was most courteous and helpful. I was particularly pleased to see that I was asked if I minded being called by my first name. Most companies I speak to just automatically call me by my first name which is very presumptive.
All my queries were dealt with efficiently. I wish other companies would have such excellent customer service representatives.

Hetal was the first person I had an online chat with, I am satisfied with the level of service received and that I spoke to a person and not a Chatbot!

Aaron dealt with my problem, which I had created, very professional and efficiently. Thanks Aaron and OFTM.

Sanath dealt with my enquiry speedily, clearly and comprehensively. Thank you Sanath

Mira was so helpful when I rang up to request a refund of some of the credit on my account. She also then pointed out that there was better tariff that I could be on that would save me around £25 per month! Every little helps when cost of living is so expensive at the moment. Thank you to Mira for her excellent customer service

Bunmi very efficient and helpful today is changing my Direct debit - all done over live chat in a few minutes.

Did not have long to wait for my call to be answered. Spoke to Abigail today to explain my issue. This polite young lady listened, understood my concern and was able provide a choice of alternative solutions. Problem solved. Thanks Abigail.

Tyler from Outfox responded to my query in a couple of hours (super-fast) & sorted out my issue. I have been with Outfox for a year now & can thoroughly recommend them. Great service & prices in these difficult times. A trusted brand. A+

Contacted by Bunmi on live chat. Very helpful, courteous and polite. Didn't wait long for a response as usual. Very pleased with Bunmi.
Also spoke to Monalisa today 22nd April and the same comments apply. Very helpful, courteous and polite. Did not wait long for a reply to chat. As always happy with response to my enquiry.

Bunmi at customer services was very helpful on the chat option on the website, it saved me making a phone call

Bunmi was pretty helpful and quick with his responses.