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Outfox Energy Reviews 

56,111
•
TrustScore 5 out of 5

4.8

Energy Supplier
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Review summary

Created with AI, based on recent reviews

Evaluating 9,921 reviews, reviewers overwhelmingly had a great experience with this company, noting exceptional overall service and competitive rates. Customers frequently praise the staff and support team for being extremely helpful, polite, and exceptionally knowledgeable during their daily interactions. Many consumers point out that assistance is very prompt, with friendly advisors resolving complex issues quickly and efficiently. Though some reviewers experienced difficulties, people were occasionally dissatisfied with customer communications, mentioning that emails were ignored and went without a reply. A few customers also noted that handling house moves or specific contract changes could sometimes prove to be rather frustrating and poorly managed.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently praising representatives for their... See more

Customer service

Users describe positive interactions with customer service, often highlighting helpful representatives who... See more

Response time

Clients share positive opinions on response time, consistently highlighting quick and efficient communication... See more

Service

People report positive experiences with service, consistently praising the quick, efficient, and professional... See more

Customer communications

Customers had ambiguous experiences with customer communications. While some reviewers reported helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What a pleasure to speak to Mohammed regarding my renewal options for energy. how nice to talk to someone who has such a full knowledge of energy options. It is reassuring to know that I have been o... See more

Rated 5 out of 5 stars

Being new to EV tariffs I was concerned that I could not monitor off-peak consumption. I was worried that all my overnight charging was going to be billed at peak rate. I contacted Outfox Energy by em... See more

Rated 5 out of 5 stars

Bill inaccuracy. Had a Smart Meter fitted about a month ago and this was the first bill I had received after it being fitted. Unfortunately there was an error.... they had only charged the SC, not fo... See more

Rated 5 out of 5 stars

I sent a query to Outfix about getting a smart meter indoor monitor. Mona responded in a lot less than 24 hours resolving my query and with full and clear instructions- thank you so much for your posi... See more

Company details

  1. Energy Supplier

About Outfox Energy

Written by the company

Welcome to Outfox Energy. We are a proud family-run business dedicated to providing our valued customers with the best in service and the cheapest fixed energy tariffs in the UK.

Since our launch in 2017, we have helped thousands of customers make savings on their energy costs thanks to our simple, fair, and transparent pricing philosophy.

By choosing Outfox Energy, you’re not just getting an energy supplier – you’re joining a community of satisfied customers who value affordability and exceptional service.

So why settle for anything less, make the switch to Outfox today and benefit from a better energy experience.

GET A QUOTE TODAY

Contact info

4.8

Excellent

TrustScore 5 out of 5

56K reviews

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4.8

All reviews

(56,111)

9,876 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 4 out of 5 stars

Aaron

Aaron was able to help me with my account and explained about credit, he has a polite manner.

22 September 2026
Unprompted review
Rated 5 out of 5 stars

A very friendly conversation today to…

A very friendly conversation today to amend my direct debits. A very clear and friendly chap. My only wish was there was more people in the call centre so I didn't have to wait nearly 50 minutes for my call to be answered.

22 September 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service from…

Excellent customer service from Michael. He was very helpful, patient and professional. He explained everything clearly, answered all my questions and resolved my issue quickly. I really appreciated his support and would definitely recommend Outfox Energy.

22 September 2026
Unprompted review

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