Outfox Energy Reviews 

Dreadful company. Requested payment on the 5th of the month, but can’t change until after the first collection, waited, requested again.more than once.
Received confirmation of change.however, this was incorrect as it remained the same.
Collected payment on the wrong day, tried to change it numerous times so cancelled the direct debit.
It was re-instated - No email confirmation & I hadn’t requested the direct debit be re-instated.
Very untrustworthy business.
Tried emailing copious amounts of times, without a single reply.
Finally went onto chat where i have been told this will be resolved.
Dreadful company.
No way to change the date or the amount of direct debit.
Will be changing as soon as I can.
Also requested date of birth ????
Why do they need this ???
All sorts of info requested, don’t trust them.

Very competent and knowledgeable. Definitely a 10 out of 10. Our old house has two gas meters and he knew everything necessary to get both on our new account.

Mira was very helpful and sorted my query out straight away

Replied to email saying my meter readings were due to inform Outfox that I was unable to send readings until I returned home got a reply from Rhys saying this was ok and to submit readings on return from holiday

Aaorn was very hopeful, this is my 4th call to the company trying to sort out smart reading issues, let's hope it finally gets dealt with.

Andrej was extremely helpful explaining the options available for renewing my fixed rate dual fuel tariff.
Despite all my questions, he was very patient, so thank you Andrej!

Great quick responses with my issue and resolved very quickly by Sai

I have been with outfox for quite a few years. I havent had any problems. Customer service has worked when i have needed to contact them. Price of energy has always been good. Only leaving as i now have solar and they dont really pay to export my electricity.

Not too long to wait for call to be answered and Irshaad assisted me with both my enquiries in a polite and competent manner. Thank you.

The initial gentleman I spoke to Andre did not quite convince me of the calculations I was looking for, but he was good enough to put me onto a senior advisor Rii, who not only understood my problem that took me through a calculation which proved that I would be best staying with outFox energy.

Great service via chat

Mona was able to provide rapid triage of the issue and transfer the query to the appropriate team.

Quick and easy online chat with Mitesh. Sorted!

Spoke to Sadia today regarding various queries around my energy consumption, end of my current tariff and credit I had accrued in my account. She was very friendly and courteous and resolved my concerns efficiently and satisfactorily. Excellent customer service

Very happy with the support provided by Nikki W. So happy i've stayed with outfox energy!
Highly recommend them

Don’t believe the hype this company currently holds £400 of my money and the model is obviously to keep as much as they can to invest. No way does my direct debit need to be so high they have offered to reduce it by £20 from £278 big deal.

Got a call from Ibrar who resolved all of my issues straight away. Outstanding service and a company that cares about their customers situation.

Wiktoria was helpful and solved my issue.

Although im very disappointed with the outcome, Connor did a great job explaining what can and can not be done when i move house with regards my contract. His explanation was polite, courteous, clear and showed a human element. Thanks Connor.
As for Outfox, really poor that i cannot port my existing contract to my new property and maintain the benefits of the fixed rate i had secured. 0/5 for that.

Answered my query quickly and efficiently.