OurMoneyMarket Reviews 

390
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 339 reviews, reviewers overwhelmingly had a great experience with this company. People describe the entire journey as incredibly smooth, fast, and straightforward, with many consumers praising the ease of navigation from start to finish. Reviewers frequently commend the team members for being exceptionally helpful, knowledgeable, and maintaining a professional and polite manner throughout interactions. However, some customers also noted instances of poor customer service, including extremely bad outcomes and instances where processes were significantly delayed without updates. A small portion of people mentioned experiencing issues like receiving misinformation during calls or encountering difficulties like long hold times.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that representatives are extremely helpful,... See more

Customer service

Clients share positive opinions on customer_service, noting that representatives are helpful, friendly, and... See more

Service

Consumers find service to be positive, highlighting professional, courteous, and impressively fast assistance... See more

User experience

Customers report a high level of satisfaction and delight with the user experience, describing the... See more

Response time

Customers consistently note positive experiences with response_time, highlighting how applications and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing experience. So fast, efficient and extremely helpful. From initial enquiry to approval, no more than a couple of hours. So helpful as im not computer savvy. Guided me through to the final pr... See more

Rated 5 out of 5 stars

Customer representative Zafir is a credit to the company. He helped me understand what was happening and what I needed to do. He explained each step along the way and problem-solved a couple of m... See more

Rated 5 out of 5 stars

I have found this whole experience very easy and straightforward. I only applied last night and within less than 24 hours, I am pre approved. Elliot was very helpful and outlined the terms of the loan... See more

Rated 5 out of 5 stars

Aryan and Ameeksha were really helpful finalising the process and stayed on the phone while I uploaded documents. They were very friendly and made the whole process stress free. I would recommend omm... See more


Company details

  1. Non-Bank Financial Service
  2. Alternative Financial Service
  3. Car Finance and Loan Company
  4. Finance Broker
  5. Loan Agency

Written by the company

OurMoneyMarket provides simple, low-rate, personal loans to help Australians make their next big idea a reality. We provide loans so you can buy a car, go on holiday, renovate your home, consolidate debts, whatever it is that you need. Apply online in minutes and have funds deposited as soon as the next day.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

390 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(390)

358 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Jennifer was extremely helpful and…

Jennifer was extremely helpful and prompt in processing my application. My questions were answered promptly and the approval process was quick and easy. Jennifer guided me through the whole experience step by step and the outcome was a satisfactory one for my situation.

6 March 2026
Unprompted review
Rated 5 out of 5 stars

Customer rep Zafir is a star!

Customer representative Zafir is a credit to the company. He helped me understand what was happening and what I needed to do.
He explained each step along the way and problem-solved a couple of minor glitches.
If he hadn't have been so friendly and helpful, I'm not sure I would have been able to complete the loan process.
Five star service from Our Money Market. Special mention to Zafir for being so patient and kind.
Thanks all.

3 March 2026
Unprompted review
Rated 1 out of 5 stars

Useless as tits on a bull

Useless as tits on a bull. I went through all of the application process. Couldn't send my payslips through on the app, so I emailed them like asked and never heard anything back at all. So rude and unprofessional.

18 February 2026
Unprompted review
Rated 5 out of 5 stars

5 Stars for OMM

Michelle from OMM was super friendly and extremely helpful. Great customer service and I’ve always had amazing customer service from the OMM team.
Recommend OMM highly for their customer service and quick response times. Keep up the excellent work.

26 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service!

Maddy was extremely helpful and very responsive in helping me close out my loan early. This is my 3rd time as an OMM customer, and I am never disappointed with the service.

24 February 2026
Unprompted review
Rated 5 out of 5 stars

Great finance

Quick and easy application process.Great rates and very flexible with repayments..Highly recommended.

20 February 2026
Unprompted review
Rated 5 out of 5 stars

Quick easy to access money

In time of need process was quick n easy. Received email n texts with updates. Money was approved & into my account 1-2 working days. Took the stress off me relocating n moving house.

Big thank Thank you to Zafir.

23 February 2026
Unprompted review

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