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OurMoneyMarket Reviews 

388
•
TrustScore 4.5 out of 5

4.6

Non-Bank Financial Service
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Review summary

Created with AI, based on recent reviews

Looking at 339 reviews, reviewers overwhelmingly had a great experience with this company. People describe the entire journey as incredibly smooth, fast, and straightforward, with many consumers praising the ease of navigation from start to finish. Reviewers frequently commend the team members for being exceptionally helpful, knowledgeable, and maintaining a professional and polite manner throughout interactions. However, some customers also noted instances of poor customer service, including extremely bad outcomes and instances where processes were significantly delayed without updates. A small portion of people mentioned experiencing issues like receiving misinformation during calls or encountering difficulties like long hold times.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that representatives are extremely helpful,... See more

Customer service

Clients share positive opinions on customer_service, noting that representatives are helpful, friendly, and... See more

Service

Consumers find service to be positive, highlighting professional, courteous, and impressively fast assistance... See more

User experience

Customers report a high level of satisfaction and delight with the user experience, describing the... See more

Response time

Customers consistently note positive experiences with response_time, highlighting how applications and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing experience. So fast, efficient and extremely helpful. From initial enquiry to approval, no more than a couple of hours. So helpful as im not computer savvy. Guided me through to the final pr... See more

Rated 5 out of 5 stars

Customer representative Zafir is a credit to the company. He helped me understand what was happening and what I needed to do. He explained each step along the way and problem-solved a couple of m... See more

Rated 5 out of 5 stars

I have found this whole experience very easy and straightforward. I only applied last night and within less than 24 hours, I am pre approved. Elliot was very helpful and outlined the terms of the loan... See more

Rated 5 out of 5 stars

Aryan and Ameeksha were really helpful finalising the process and stayed on the phone while I uploaded documents. They were very friendly and made the whole process stress free. I would recommend omm... See more

Company details

  1. Non-Bank Financial Service
  2. Alternative Financial Service
  3. Car Finance and Loan Company
  4. Finance Broker
  5. Loan Agency

Written by the company

OurMoneyMarket provides simple, low-rate, personal loans to help Australians make their next big idea a reality. We provide loans so you can buy a car, go on holiday, renovate your home, consolidate debts, whatever it is that you need. Apply online in minutes and have funds deposited as soon as the next day.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

388 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.6

All reviews

(388)

358 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Zac was incredible help

Zac was incredible help, I don't believe in 5 stars because to me that means there is no improvement to be made everything was perfect etc. I was on hold to our moneymarket to get a statement, Zac saw I was on hold and fixed everything for me within 5 minutes really saved me I was in a time crunch and stressing. Zac mate thanks again!!

18 March 2026
Unprompted review
Rated 5 out of 5 stars

Even though the phone line was busy and…

Even though the phone line was busy and I was on hold, an operator called Zac txt me whilst on hold, to ask if he could help, once I had verified myself he sorted out everything I needed and I didn’t need to wait, all via txt! Awesome service

18 March 2026
Unprompted review
Rated 5 out of 5 stars

5 stars all the way

Fantastic experience. From start to finish, the process was quick, seamless and incredibly simple. Everything was done within hours and I couldn't be happier. From my initial call with Jake to the settlement process with Aster, I can't recommend them enough 😊

10 March 2026
Unprompted review

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