UPDATE AFTER otoQ REPLY: OtoQ has not informed me about any errors on their side via email as they publicly claim. They ignored me for a month and only publicly reacted after I wrote public rev... See more
Company replied
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AVOID the dealer otoQ-Drive365 in Greece - Scammer and dishonest !!! The car dealer has not/did not want to refunded the deposit for the deductible!!! I had to wait more than 3 months !!! and send... See more
Company replied
The company rented me a vehicle with a broken brake light. When I informed the representative upon return, his response was dismissive and unprofessional--he acknowledged the issue had not been fixe... See more
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Probably the worst car rental company I have ever encountered (in Bosnia). Rude man demanded more money on arrival for things that were not included when booking. Then refused to refund the money when... See more
Company replied
Company details
Written by the company
OtoQ Car Rental is a globally recognized franchise renowned for its commitment to the motto "On Time, On Quality." With a presence in over 20 countries, we boast a diverse and extensive fleet to cater to various customer needs. Our car rental philosophy revolves around providing convenient, reliable, and high-quality service to ensure customer satisfaction. At OtoQ, we prioritize punctuality and excellence in every aspect of our operations, earning us glowing reviews on Trustpilot. Our Trustpilot profile reflects our dedication to delivering exceptional experiences, earning the trust and loyalty of our valued customers worldwide.
Contact info
E street 11, 71601, Heraklion, Greece
- +302810296867
- marketing@otoq.rent
- otoq.rent
2.1
Poor
766 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 47% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
On arrival at your ORLANDO office via…
On arrival at your ORLANDO office via your transportation from MCO pickup bay 11 as advertised we started the procedure to pick up the rental car.l produced the booking from VIPCars Ref G 57661992 which included my details and rental includes the man asked me for my driver's license and bank card which I supplied after some minutes he said his computer would not allow him to go any further as my age was 81 and there maximum age was 75 this information was clearly shown on the rental agreement we continued a somewhat heated discussion but they after more than 1 hour decided to book me with another company and take us back to MCO .I took this up with VIPCars when I returned to the UK they were understanding but when they contacted OTOQ they said that we never arrived at OTOQ desk and were treating it as a no show they are professional liers and shouldn't be in business.
Use this company at your peril you can't believe a word they say Martin Bleackley
26 November 2024
Unprompted review
Reply from otoQ
Dear Martin,
We are disappointed to learn that you were not satisfied with your recent experience. Thank you for bringing this to our attention.
We value your feedback and will use it to improve our service for future customers.
We are dedicated to preventing similar issues in the future. Your feedback is extremely valuable to us and will assist us in improving our services.
We appreciate your time.
If I could give negative stars I would
If I could give negative stars I would. We’re told we had to put a deposit down that would be refunded after rental return and now crickets. There site is not at the airport as advertised. Took hours to get a shuttle,car and then wait for someone to show up at the office! Total scam trying to act like they have no idea what’s going on.
12 December 2024
Unprompted review
Reply from otoQ
Dear Tina,
We are very disappointed to learn that you were not satisfied with your recent experience.
Thank you for bringing this to our attention. We value your feedback and will definitely use it to improve our service for future customers.
We kindly request that you contact our customer service team at ask.me@otoq.rent to discuss this matter in more detail.
Thank you for your time.
Rented through OTOQ
Rented through OTOQ, listed as “at airport,” but required a shuttle. Upon arrival, they informed me my insurance wasn’t accepted, forcing me to buy theirs for $500, tripling the cost, with no prior notice during booking. My father-in-law’s insurance qualified, so I asked if he could rent instead. They agreed, and I waited while confirming multiple times his insurance was sufficient. Hours later, with my wife and three kids stranded at the airport, he arrived, only to be told his coverage was insufficient. Frustrated, I agreed to pay their insurance, but they then said my reservation had been canceled because over an hour had passed. The agent claimed she was too busy to inform me, despite making eye contact and sitting idle at times. They kept $25 from my original reservation. This company operates on deceitful practices. Avoid at all costs.
26 December 2024
Unprompted review
Reply from otoQ
Dear Joshua,
Thank you for your valuable feedback. We apologize that our location was not entirely convenient for you.
Please note that insurance coverage at the Florida location is restricted to specified policies and liability coverage.
The counter agent needed to carefully review the provided insurance policy to ensure it met the specific requirements and restrictions in place. This verification process naturally took some time to complete.
It is important to note, due to the policy of the company, there is a grace period of 1 hour. The reservation has a limited validity period. If the necessary actions, such as payment or confirmation, are not completed within this period, the reservation will be automatically canceled.
The $25 mentioned in your review likely represents the pre-payment made when you booked. Please note that the amount is paid to the broker upon booking.
Thank you for your time.
graceless ripoff
We rented an otoq car via VIPCars near the Miami airport for the full month Nov. 2024. MIa rental car co did not accept initially concluded online rental contract with VIPCars, but discarded our contract, and insisted on a new contract. The argument was, that we get only a car based on a local contract, not on a contract as prepared and agreed by the international VIPCar organisation. Due to time constraints we were forced to sign a new contract with prices more than double as high as initially concluded. Furthermore, the new contract included insurance coverage which we did not want as we had our own comprehensive coverage by our credit card. We had to agree to these terms as dictated by the local office manager, as otherwise we would not have obtained the car. It should be noted that in the initial rental agreement with the international organisation we did not buy any coverage due to our own creditcard insurance.
When we were at the local sales office, no information was given regarding any car availability . We were pressed into a tiny intermediate Toyota Corolla car whereas the rental car as booked with the int. organisation was a Standard limousine Hyundai Sonata.
VIPCars was up to now no help in supporting our contract with them. (See also my more extended review in the german language)
2 November 2024
Unprompted review
Reply from otoQ
Dear Mr. Kinberger,
Thank you for your valuable feedback.
We are disappointed to learn that you were not satisfied with your recent experience.
We would like to provide further clarification on the matter.
The reservation contract concluded with VIPCars was honored at the counter. However, you were presented with the additional options at the rental counter, including the $24.99 promotion that reduces the deductible and includes unlimited tolls (valued at $19.99), that was voluntarily accepted from your side.
As well as, it is important to emphasize that the international driver’s licenses are always accepted and at no point did the counter agent pressured you into purchasing additional services.
Regarding the differences in pricing, please note that the original reservation was for a specific rental period, but when the contract was signed at the counter, you agreed to the updated terms based on availability, which included the additional services chosen.
We thank you for the understanding.
Your feedback is extremely valuable to us and will assist us in improving our services.
Aviod at all costs
Rented a car from them at Orlando Airport via Priceline. Paid in full. Van dropped me off to a site miles from the airport and left. When I tried to get my car they said I had to pay for SLI (Supplementary Liability Insurance). I showed them my proof that I had SLI both via my own auto insurance and the VISA card I rented with. They said I either had to pay them extra for something I absolutely did not need or walk back to the airport. This was extortion plain and simple. Don't even THINK of renting from them.
Sorry that I even have to add one star for this review to post. They should not be in business.
30 October 2024
Unprompted review
Reply from otoQ
Dear Barry,
We appreciate you taking the time to leave a review.
We felt your frustration and disappointment after reading your review, and we would like to apologize fore the inconvenience it may have caused you.
At OtoQ, we aim for positive customer experiences. It is sad to know we fell short with you. We would like you to know that your concerns are being taken to heart.
Meanwhile, it is important to note, that not all the insurance policies are accepted at the specified location.
For our customers safety and peace of mind, we require mandatory insurance coverage before releasing any vehicle. This provides essential coverage in case of unexpected events. Therefore, in case if customer's insurance does not meet the requirements for the successful vehicle rent - the additional insurance coverage is being offered locally, at the counter.
In this specific case, despite your private insurance not fully compiled with the required conditions, an exception was made for collision coverage. However, additional charges were necessary for liability coverage.
It is imperative to emphasize that the toll activation option was provided at no additional cost.
Thank you for your understanding and your time.
BE CAREFUL!!
BE CAREFUL!!! Worst Rental Car service ever. They made our thanksgiving misserable. I’ve been renting cars for decades and never had this kind of rental place ever. Not recommended at all. Please be aware of it. First of all on Priceline it says it’s at the airport. Then you found out it’s not there. Took us about 1.5 hours to get there. 2 other customers in front of us reservations were cancelled even though they paid and reserved the car. They put a guy in one of the little office don’t even know what he is talking about. Barely speak English. He is trying to upsell you tolls insurance etc. With his broken English. I told them that I have my own insurance but he still tried to charge me $49 /day for insurance. I had to end up canceling the reservation and took uber. It’s thanksgiving with 3 kids on Uber right now on a thanksgiving day. Waste of time and money. BE CAREFUL!!! Tampa “Airport” location MIAMI
28 November 2024
Unprompted review
Reply from otoQ
Dear Cemil,
Thank you for your feedback.
We are very sorry to hear about your recent experience.
Please note that a shuttle service operates between the airport's car rental center and the pickup location, departing every 15 minutes.
It is possible that you may have been waiting at the incorrect location, which could have contributed to the delay.
The rental station is situated 4.3 miles from the airport and can be reached by shuttle in approximately 9 minutes.
In regards to the insurance, the destination requires specific types of insurance coverage. The supplier explained that your existing insurance was insufficient and offered an additional insurance option, which you chose not to accept.
Thank you for you time.
Zero stars
Zero stars! This company is a complete scam. First of all you need to take a shuttle 20 minutes out of the way to get to the lot. Upon arrival, three other families were leaving the shuttle we were dropped off in. They warned us about this company and how it is a complete scam. The driver graciously let us out the door and went to open the door for the rental company. Well, it was LOCKED at 9:03. The other couples saw the workers leaving the facility out the back door leaving us without a rental. Fortunately the shuttle driver was willing to drive us back to the airport where I promptly rented a great vehicle at a fair price from Dollar. Stay away from this disgraceful business!!
22 November 2024
Unprompted review
Reply from otoQ
Dear Jeff,
Thank you for taking the time to write a review.
We appreciate your comments and regret to hear about your unfortunate experience.
Upon investigating the matter, it was determined that, in the first place, you arrived at the rental station at 21:03, a considerable delay from the scheduled pickup time of 19:00. As is mentioned in the T&C of the company, the grace period for the customer to pick up the vehicle is 59 minutes, as expired, the reservation is automatically getting cancelled.
In the second place, the local station's operating hours are from 07:00 to 21:00.
Regrettably, the station does not provide the 'out of hour' service.
Thank you for you time.
We hope your next experience will be much better.
-1 star
-1 star
we reserved a car through priceline for $300 and ad a separate car insurance they told us we had to buy there own insurance we ended up paying more than a well known company. (over $1000} trey did not have the car we ordered and was the only car left. at the time we where at the desk they had 3 desks open all 3 costumers where complaining for the same raisons paying 3 time as advertised .i had no choice ,bad way to start vacations.how that kind of situation be legal .that the raison they have a sign on the wall "we reserve the right to refuse service to anyyone" .one saleman at the desk seemed embarrassed of what it was sailing by force ,3 costumers at same time 3 unsatisfied costumers . never again, that was a scam
11 January 2024
Unprompted review
Reply from otoQ
Dear Sylvie,
We are disappointed to learn that you were not satisfied with your recent experience.
Thank you for bringing this to our attention. We value your feedback and will definitely use it to improve our service for future customers.
Regrettably, despite the efforts, we were unable to locate your reservation due to the insufficient information provided in your review.
We kindly request that you contact our customer service team at ask.me@otoq.rent to discuss this matter in more detail.
Thank you for your time.
I recently rented a car here
I recently rented a car here, and while the vehicle itself was spacious and in good condition, the service was extremely disappointing. Upon arrival, I had to wait over an hour for a pickup, and when I called for assistance, the person on the phone was located in a different city and came across as slightly rude. Once I finally arrived at the rental location, there was no one at the desk. The driver who brought me there contacted the front desk representative, who said they had to leave due to an emergency and instructed us to wait.
After waiting another hour, the driver simply left, leaving us alone in an unsecured office with piles of car keys visibly lying at the front desk. This lack of security made me uncomfortable, as it seemed anyone could have walked in, taken keys, and driven off with a vehicle.
When the representative finally arrived, there was no apology or acknowledgment of the long wait. To make matters worse, I was hit with unexpected charges that significantly raised the cost of the rental, making it more expensive than a typical car rental service. Overall, while the car was nice, the disorganized and unprofessional service made this experience incredibly frustrating and concerning. I would not recommend renting here.
14 November 2024
Unprompted review
Reply from otoQ
Dear Alex,
We appreciate your taking the time to leave a comment, and we apologize to hear about your experience with a member of our staff.
Regrettably, despite the efforts, we were unable to locate your reservation due to the insufficient information provided in your review.
We kindly request that you contact our customer service team at ask.me@otoq.rent to discuss this matter in more detail.
Thank you for your time.
I used otoQ Chania station (airport)
I used otoQ Chania station (airport). I had a great experience. They were very helpful, polite, transparent and professional. They contacted me a day before my trip to make sure that I have all the information I need about my booking with them and they also picked me up from the airport and dropped me off on my way back. I will definitely use their services again in the future
9 November 2024
Unprompted review
Reply from otoQ
Dear Sophia,
Thank you for sharing a review of your recent experience.
Our team here at OtoQ Chania is committed to providing high-quality customer service, and we are thrilled to hear that we made a good impression on you.
We hope you will visit us again soon.
ZERO STARS
ZERO STARS. I went to Orlando with my family and we made the bad decision of renting a car with OTOQ Car Rental, the service was terrible, they charged for a lot of extra things that in the reservation were promoted as FREE, the car they gave us was damage. It had an alarm that kept ringing, the doors didn't close, it had broken cables that came out in different places. Likewise, they made a discount on the card saying that it was a security deposit for 500 dollars which was never returned. When I tried to contact the company, the person who answered informed me that his name was "Hugo Chaves" and he could not provide a solution. DO NOT RENT A CAR WITH THEM, THEY ARE GOING TO STEAL YOUR MONEY.
4 November 2024
Unprompted review
Reply from otoQ
Dear Juliana,
Thank you for taking the time to provide valuable feedback about our service.
We would like to provide some clarity on the above described matter.
As the local supplier informed us, the issue initially arose due to the security deposit.
The counter staff kindly explained to you, in a polite and professional manner, that the deposit is automatically released after 7 to 14 business days.
In regards to your request to provide a proof of the deposit release, but as it is an authorization hold and not an actual charge, the processor does not issue a receipt for the release.
However, the supplier assured you that the release would be reflected in the account as an authorization release, rather than a credit.
Additionally, the counter team provided you a video from the processor, showing the requested information.
With this, the supplier provided all the assistance available and carefully explained the situation.
It is important to emphasize, the local supplier has assured us that there was no disrespect or lack of assistance from the team's side. The counter staff made every effort to resolve your concerns and explained the process thoroughly.
Thank you for your time.
We hope to have the chance to welcome you back again soon.
Scammers
I am writing to express my extreme dissatisfaction with my recent rental car booking through Priceline (Priceline Trip Number: 663-307-005-17). I booked a compact SUV from OtoQ for the period of November 1st to November 9th, 2023, with a total cost of $181.14, which included all taxes. I was under the impression that the only additional fee would be a refundable deposit.
Upon arriving at the Tampa airport and reaching the OtoQ office, I was presented with an additional charge of $398.47, bringing the total cost to $579.61. This was a significant increase from the original agreed-upon price. When I questioned the charges, I was informed that they were mandatory and non-negotiable.
Furthermore, I was pressured into paying an additional $19.50 per day for toll charges. I explained that there is only one toll on the Skyway Bridge and it costs only $2. However, I was falsely informed that the toll gates had been removed and that I would be subject to a hefty fine if I didn't pay the additional fee. This turned out to be untrue, as I passed through the same toll gate and paid the standard fee.
I attempted to seek assistance through Priceline's chat support, but unfortunately, no resolution was provided at that time. As a result of this unexpected and frustrating situation, I was forced to take an Uber to my hotel.
The following day, I booked a rental car from Budget for the same duration at a much more reasonable rate of $307. This is a typical price for a rental car in Florida.
I contacted Priceline and complained with photos of the additional charge contract which they showed me. Priceline immediately processed the refund. However It was really frustrating as It wasted my time and I ended up paying extras for my Uber rides and lost the benefit of reduced rates as the budget booking was done last minute.
***Update: There are three lies in your reply and all three can be verified***
1. My Driving license is in English. How did you get into such a conclusion? If required, I had uploaded my passport and license copy in your website as part of pre check in. You can verify it from there. Alternatively, I can send a copy of my license again if required.
2. I had sufficient balance on my card (more than 8000 USD). The deposit is only 1000 USD. I need to know from where did they create this statement "this was not possible due to the absence of a sufficient balance to cover the deposit.". Was the transaction declined? If it is declined, they should have the declined receipt, please show it as a proof. Btw, I can share my Credit card statement if required. Also please note, I booked and paid for Budget car rental using the same card and the same card was used for my purchases in US during my stay.
3. Counter staff didn't offer any alternative. It was just "Sign it or Leave it". There was CCTV in the counter. Please get the recording and verify these false claims.
1 November 2024
Unprompted review
Reply from otoQ
Dear Limnesh & Jincy,
Thank you for your feedback.
We sincerely regret that you felt this way.
As the investigation in regards to your review took place, we have been informed by the local supplier that the situation was misunderstood and taken out of the context.
As you arrived at the counter, the counter agent requested the documentation, and you provided a Bahrain driving license written in Arabic. As is mentioned in the T&C - Driving licenses printed with non-Latin Alphabet must be complemented by an International driving license or official translation.
The counter agent explained that since you did not have an international driving license, an additional fee would be required. As we are informed, you disagreed with this explanation.
Further, the counter agent informed you that a hold on your card will be placed as a part of a standard deposit procedure, but regrettably, this was not possible due to the absence of a sufficient balance to cover the deposit.
At this point, the counter staff offered you several alternatives in order to proceed with the rental, including an option for additional coverage and a lower liability, that was declined.
It is important to note, the counter staff made every effort to provide diligent service and to accommodate your needs, but regrettably, none of the available options was viable for you.
We appreciate your understanding and hope this clears up the situation.
Thank you.
Liars and con artists
Orlando Branch lied and added on liability insurance even though it was not required (and challenged at purchase)
I have contacted o to q directly only to be ignored and refused a refund "as a contract was signed" based on false information given at the time and pressure put on me whilst travelling alone with 2 children. Very unprofessional and i will never use or refer this company to anyone in future,
11 November 2024
Unprompted review
Reply from otoQ
Dear D Simmons,
We are disappointed to learn that you were not satisfied with your recent experience.
Thank you for bringing this to our attention. We value your feedback and will use it to improve our service for future customers.
It is important to clarify, in case if the customer is unable to provide the insurance mandatory for the successful vehicle rent - the local station's staff in order to assist the customer, offers to purchase the insurance locally, at the counter.
To clarify, the Supplementary Liability Insurance is a service that improves the coverage with a better deductible and reduced liability. That was offered to improve your experience.
In regards to the contract, please note, the supplier always provides a pre-contract to the customer and only if a customer agrees, the counter staff proceeds with the rental agreement signing.
Thank you for you time and we hope your next experience will be much better.
Great experience in Crete Chania airport
Great experience! Mike was most gracious and professional, getting us a practically new MG suv, clean and ready.
Great communication and rental cost as well.
6 November 2024
Unprompted review
Reply from otoQ
Dear Davide,
Thank you for your gracious words !
We are delighted to hear you enjoyed Mike's service.
Providing exceptional experiences is our top priority, and your feedback motivates us to keep exceeding expectations.
We look forward to serving you again soon !
Car rental, Tampa, Florida
We tried to rent a car through DiscoverCars.com and selected otoQ. We fully pre-paid, got to the pick-up, and they pulled out the old bait-and-switch. Tried to charge us another $250 for liability, which we've never had to pay for before, and wasn't disclosed beforehand. My husband took a picture of the rental agreement the guy gave us, and he was NOT happy about that. So we walked out. They may well be ok in other countries, but in Tampa, Florida, they are not. Beware!
2 November 2024
Unprompted review
Reply from otoQ
Dear Liz,
Thank you for taking the time to write a review. We appreciate your comments and regret to hear that you were disappointed with the value of our service.
Please note that certain local taxes cannot be prepaid. Furthermore, mandatory extras such as toll road charges are payable locally.
Please feel free to contact us via ask.me@otoq.rent and to share your recent experience in more detail with us.
Thank you for bringing these concerns to our attention. We care deeply about our customers and want to provide the most comfortable experience possible.
We hope you give us another chance, so we can share a more positive experience.
Good service and great communication…
Good service and great communication with customer.
25 June 2024
Unprompted review
Reply from otoQ
Dear Nasih,
Thank you for sharing a review of your recent experience. Our team here at Otoq is committed to providing high-quality customer service and we are thrilled to hear that we made a good impression on you.
We hope you will visit us again soon.
Liars
Shocking company who lie and put extra charges on that were unnecessary avoid the Orlando branch at all costs.
13 October 2024
Unprompted review
Reply from otoQ
Dear Davey,
We are disappointed to learn that you were not satisfied with your recent experience.
Thank you for bringing this to our attention. We value your feedback and will use it to improve our service for future customers.
We would like to learn more about your experience, please share your experience with us at ask.me@otoq.rent
Once again, thank you so much for letting us know.
Your feedback is valuable to us.
⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐
Perfect car rental experience in Crete!
Mike had everything prepped and ready to go, making the whole process incredibly smooth and hassle-free. The handover was punctual, and everything worked exactly as promised - no hidden fees or unexpected issues.
I particularly appreciated how straightforward and easy the entire rental process was. The car was in great condition, and the service was excellent from start to finish.
Highly recommended - this will definitely be my go-to rental company for future trips to Crete. Mike and the Otoq team know how to run a professional car rental service!
28 August 2024
Unprompted review
Reply from otoQ
Dear Akos,
Wow ! 🤩
Thank you so much for your incredibly kind words and for awarding us a five-star rating !
We are thrilled to hear about your fantastic experience with us. Your glowing feedback truly brightens our day.
We are honored to have had the opportunity to serve you !
We cannot wait to welcome you back for another wonderful experience.
If there is anything else we can do to make your visits even more special, please do not hesitate to let us know.
Once again, thank you for your support and for being a part of our community !
Little to no existent customer service
Little to no existent customer service.
Try to contact multiple times their customer services to ask them clear price of their full insurance. They never provided me with the figures.
I still don't know if they can't understand what I asked or they pretend to not understand.
30 October 2024
Unprompted review
Reply from otoQ
Dear Enzo,
Thank you for bringing these concerns to our attention.
We are so sorry to hear about your unfortunate experience with the customer service.
We have shared your feedback with our team in order to improve in these areas.
According to our records, you were advised to contact the local supplier in order to clarify the cost of the full insurance, as this service is not offered for the online purchase at the specified destination.
In case if the supplier did not yet provided a response, we invite you to contact the customer service via ask.me@otoq.rent with the specified vehicle pick up dates/times, requested vehicle category and extras to assist you further.
Thank you for your time.
Avoid this place at all costs!
I booked a rental online, and when I arrived, they insisted that I buy their insurance, even though I have premium coverage with State Farm that fully protects rentals. For context, I drive a McLaren 720S under this insurance, so being pressured to pay extra for a mediocre Mercedes was ridiculous.
On top of that, they tried to push toll passes, claiming they'd charge $20 every time I used a tollway on top of the actual toll fees. This is a blatant scam. Save yourself the headache and rent from a reputable company instead.
17 October 2024
Unprompted review
Reply from otoQ
Dear Mabast,
Thank you for the review. We value your feedback and will use it to improve our service for future customers.
As our customer safety is the OtoQ priority, to ensure the insurance coverage meets legal requirements, not all external insurance products or certificates can be accepted. In some cases, additional fees may apply to ensure you have the necessary coverage during your rental.
We would like to inform you that State Farm insurance may be accepted subject to the fulfillment of the following conditions.
- acceptable proof of insurance must include insurance declaration page
- insurance card on the main driver's name
- insurance declaration page, that matches with the home address on the driving license
- Property Damage Liability (PDL) coverage with a limit of at least 300 000 USD and is valid for at least 3 month from the date of pick-up.
For our customers safety and peace of mind, we require mandatory insurance coverage before releasing any vehicle. This provides essential coverage in case of unexpected events.
In regards of the toll system, the terms and conditions of the rental agreement stipulate that customers must utilize a toll transponder. The associated toll charges will be covered accordingly.
If the customer utilizes their personal device, charges will be applied for both the customer's device and the one installed in the vehicle.
Thank you for your time.
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