otoQ Reviews 

Terrible experience with them. Paid for my rental car through priceline with a flight+rental car package. When we arrived to pick up our car, they wanted us to pay almost $700, even though we had already paid for the car. They tried to tell us pricelines price was just an "estimate". Complete scam. Then they tried to make us pay $25 per day for toll roads. SCAM. We went back to the airport and rented through Dollar Rental. No extra fees for toll roads. Dollar rental was awesome! Please save your time and money. Do not go there!

Quick and smooth pick up and drop off procedures. No pressure to buy additional products whatsoever. The company picks you up and takes back to the airport.Minimum deposit blocked with a quick release upon return. Clean car in good condition. Would rent again.

Good afternoon
I have never changed my story, from the very beginning I have always maintained and confirmed that the employee at the Prague office knew our destination and did not inform us about the extra fee we had to pay. He knew where we were going and did not inform us about it. They did charge the full amount of the deposit to my card on the day of collection of the vehicle, they did not make the reservation as required by law, which is a clear indication that the intention from the first moment was to keep the deposit knowing the clause 42m to which they cling, but not informing of the clause 66 more beneficial and fair to the customer, especially knowing where we were going.
You have taken my money and I demand the return of the 850.00 € you owe me, it is not about negotiating, it is about justice, and you know it.

this was the absolute worst car rental experience we have ever had!! the provider wasn't picking up the phone when we arrived, couldn't find the office because the address was inaccurate and the only entrance was from outside the building, had to pay for a hotel the first night to be able to get the car the next day, all of this obviously million times harder with a child crying from exhaustion, horrible communication, extras we were offered were incredibly overpriced.

Arrived at 1040 after flight delay. After giving my information and confirmation code they still couldn't find my reservation. They would not rent me another car since they don't accept walk ins... this man told me it was not his problem that me and my 6 year old were stranded since they couldn't find reservation, again, tho I had all the confirmations. Horrible experience.

Terrible experience. Don’t ever rent from this place, specially if you have kids. The car we rented wasn’t working and the child booster seats we had booked were not available. Never experienced such a bad experience with a car rental company

The worse car rental in Orlando, FL which is a scam, cheat, fraud, inappropriate, dishonest with rough customer service. Don't go with them.
They will close their office at the airport by 10:30 PM.
They will not honor the Priceline booking and force you to take new rental agreement.
They provided a car with Check Engine Light On.
They gave me a vehicle with less than half tank fill of gas and asked me to return with half.
They will charge with for Toll even you pay by cash and every plate violation $40.
Their every thing is bad.

Highly recommended!
The car was quite new, in perfect condition, clean and ran well.
The pick up was smooth and easy - a short walk across from Tirane airport, and they were friendly and helpful.
Drop off also quick and easy, an inspection of the car together and they made a call to get us a ride back into the city. Holding deposit was refunded off my credit card within a week or so.
I would definitely rent from them again.
Ian (Australian)

I had a very disappointing experience with OTOQ rental car. I made my booking through DiscoverCars, who refused to issue a refund after I was denied the rental because I wouldn’t pay unexpected insurance fees. The agency claimed my BoursoBank card wasn’t acceptable since it’s from an online bank. Later, I saw other reviews reporting the same issue—especially targeting families—using similar excuses to block the rental and charge extra fees.

To make things worse, they falsely claimed I didn’t have a physical card, which is completely untrue. In the end, they kept my money and gave misleading reasons.

I strongly advise against renting from them. There are dozens of rental agencies at the airport—go directly, choose your car in person, and pay the right price without unpleasant surprises!

Made a booking for trip in Jordan in April- the car itself was great- including pick-up service from the airport.
I had a full insurance and a deposit of 1050JOD was taken from my Mastercard. After return my deposit has not been returned- they have promised multiple time to refund after weeks no result.
**UPDATE**
Problem still hasn't resolved- OTOQ informed me to solve the issue with my bank- clearly avoiding responsibility

Atene
Highly recommended!
The car was in perfect condition, clean and comfortable, and the whole rental process was smooth and Easy.
But what really made the difference was the kindness and professionali SM of Mr. Stelios, truly outstanding service. I would definitely rent from them again.

I would not rent from this company. In fact, I am highly suspicious of their methods. We rented from Sarajevo Airport. They pressure you to buy their extra insurance, which is 2x the cost of the rental vehicle itself. When you continue to decline, they say they can only pass your card through the internet to take your deposit. They cannot use their card machine. We tried for 2 hours to use my 2 different credit cards. One was a U.S. card, one was a Spanish card. Neither worked. I spoke directly at the time of the attempted transactions with my credit card company in the U.S. No transaction went through on their end. My Spanish card showed the transaction and I approved the transaction, and then their system rejected the transaction. After 2 hours, and at this point after 10 pm, there was no alternative offered. We could rent a car from somewhere else. Even though we had pre-paid this rental. We went to the remaining rental locations that were open. Such a surprise to find that nothing was available. We had to buy extra insurance that we did not need, so that they could use their point of sale machine. And what a miracle. Our card worked fine. They kept telling us this is Bosnia and things work diferently. We never had any other issues during our entire week with any other company and any of our cards.

Wszystko przebiegło bez problemów
Odbiór z lotniska, kontakt bardzo dobry
Wypożyczalnia Ateny lotnisko

Thank you for your response. However, I strongly disagree with your conclusions and wish to clarify a few key points.

Firstly, signing documentation at the local station was not a choice but a necessity - what was I supposed to do, refuse to sign so you charge me for the entire cost of the vehicle? Signing standard rental paperwork does not mean I accept responsibility for damage that I did not cause.

Secondly, had I not taken my own video before driving the vehicle, I wouldn’t have even known that the scratch in question was pre-existing.

Lastly, your claim that I “personally authorised the payment via a secure 3D verification process” is completely misleading. Yes, I authorised the initial security deposit when collecting the vehicle - but do you seriously believe I would have willingly authorised a €1,400 charge after returning the car, knowing full well that I didn’t cause the damage? This charge was imposed, not voluntarily agreed to.

You’re not doing yourselves any favours - once again.

BECARFULL. YOU WILL BE NEXT...
Business Bureau.. Tampa airport, Priceline and Bank of America. is involved now until the scammer refund deposit ...
Dispute of Unrefunded Credit Card Deposit - Urgent
I wrote to formally dispute a charge of $1,000 related to a car rental deposit, which has not been refunded. I rented the vehicle from Tampa, and despite having provided proof of my insurance, I was still charged for additional insurance. I addressed this issue with the supervisor at the rental company, who instructed me to fax the proof of insurance. I complied and submitted the necessary documents.

Since then, I have made numerous calls and sent multiple emails requesting the refund 1,000. depost the my CC.., but to no avail. The phone number provided by the company (786-271-4447) is unreliable, with calls often going unanswered or disconnecting after being briefly answered by an agent who promises assistance but ultimately does not resolve the issue.

I am now attempting to hold both Tampa Aviation and Priceline responsible for the service under their umbrella, as this issue persists. I would also like to advise caution when using Bank of America (BOA) credit cards, as it has been over three months without a resolution, and BOA has been unhelpful in resolving this matter.

The situation is becoming increasingly frustrating, and I am being left with no recourse but to escalate further.
1000.00 depots never refunded. they received the care with full tank ..

BECARFULL.....

I recently had a fantastic experience renting a car from OtoQ in Amman, and I highly recommend them to anyone visiting Jordan. From the moment I contacted them, their communication was excellent. They were responsive to my emails and answered all my questions clearly and patiently.

The pick-up process at the airport was smooth and efficient. The car was exactly as described online – clean, well-maintained, and in excellent condition. It drove perfectly throughout my trip, and I had no issues whatsoever. The staff member who assisted me at the airport was friendly, professional, and helpful. He took the time to explain everything clearly and made sure I was comfortable with the car before I set off.

What really impressed me about OtoQ was their flexibility and customer service. I had a slight change to my itinerary, and they were incredibly accommodating in adjusting my rental period. They made the process hassle-free and were very understanding. Returning the car was equally easy and quick.

The price I paid was competitive and transparent, with no hidden fees. Overall, my experience with OtoQ was exceptional. They provided a reliable car, excellent customer service, and a stress-free rental experience. I would definitely rent from them again on my next trip to Amman. If you're looking for a reputable and reliable car rental company in Amman, look no further than OtoQ!

Absolutely disgraceful service! Please avoid at all costs, we got charged for a car that wasn’t there, when calling them they weren’t answering the phone, and when they finally did they had absolutely no idea what was going on leaving us stranded with small children at Orlando airport,

After arriving at tampa airport and calling the number given it went unanswered several times - when it was eventually answered they told us they didn’t know where we were supposed to to go to meet the shuttle to the office. We eventually found it with the help of airport staff, we then waited over an hour for the shuttle.

When we finally got to the office they informed us they didn’t have a car for us and that they had given it to someone else.
The man on the desk was extremely rude and unhelpful.

We were then stranded at Tampa airport, with small children

We have since returned home and have requested a refund for the car which we never got and this has been refused.

THEY HAVE KEPT OUR MONEY - WE BASICALLY PAID THEM TO BE STRANDED!!

If you have any sense you will not use this company!!!

DO NOT USE - ABSOLUTE RIP OFF

I paid a deposit with VIP Cars and was directed to OtoQ at Tampa where I had to pay $178 for everything including insurance.
When I got there he said I could not take the car without their cover and extras, I told him that I have an annual policy to cover the excess, he said they don’t accept it WITHOUT LOOKING AT IT and refused to do so, he also added toll coverage and said I HAD TO TAKE IT! I ended up paying $708 and told him I would be disputing it.
On disputing it he has lied and said I CHOSE to take out the extra insurance(why would I do that when I already have it) and that I CHOSE toll coverage when I stated I did not need it!

Please steer clear, they are just going to rip you off

FLL Airport OTOQ

If there was a zero or minus rating, that is what they deserve. This rental company is a disgrace. They are dishonest and very hard to deal with.

I booked a vehicle months ago through the American Airlines Advantage website. I gave up 20,000 airmiles to book this vehicle.

When we went there, they charged us for everything.

1. They charged us US$45 for insurance/day. They rejected our Canadian insurance even though we had a letter that we were fully insured for any rental car in America. They told us that it would cost US$29 and then charged us an additional US$15 on top of the $29. They charged US$ 10 for my spouse, even told us that they were giving us a break because we were renting a van, and the insurance would be typically much higher.

2. They added all kinds of charges, and the bill for six days came to over US$599 when we had completely paid for the vehicle using our miles. Ridiculous!
3. The facility is far from the airport. We took more than 1.5 hours after we picked up our bags to get there and there were no proper directions. They didn’t answer their phone even though they told us to call a local number on arrival. We had to find the place for pick-up through trial and error with two transitions. The office does not have a phone line and is in a deserted place. When we entered it looked like a warehouse!