Optics Warehouse Reviews 

2,590
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 713 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent product selection, often highlighting the availability of quality items at competitive prices. Many reviewers also commend the speedy and well-packaged delivery service, with orders frequently arriving quickly, sometimes even the next day. The staff receives high praise for being helpful, knowledgeable, and providing outstanding service, offering sound advice and a pleasant shopping experience. However, some customers experienced issues with customer service, noting slow responses to inquiries and unfulfilled promises. A few other people also felt that there were problems with order tracking and communication regarding delivery, leading to uncertainty about their purchases.

What people talk about most

Product

Reviewers highlight positive aspects of product, consistently praising the quality, range, and pricing of... See more

Delivery service

People report positive experiences with delivery service, frequently highlighting speedy and fast delivery... See more

Service

Reviewers mention positive feedback about service, consistently praising its efficiency, speed, and... See more

Price

Users describe positive interactions with price, frequently highlighting competitive and unbeatable pricing,... See more

Staff

Consumers find staff to be positive, consistently praising their helpfulness, knowledge, and efficiency.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Always well stocked, speedy delivery on bought items at usually unbeatable prices. Great selection of stock and friendly helpful staff are just a phone call away. I done ever buy from anyone else and... See more

Rated 5 out of 5 stars

The helpfulness of team OW is outstanding, and proved so over several years of sound advice, quality assurance and no fuss guaranteed products. My latest purchase, a waterproof scope cover was dues ou... See more

Company replied

Rated 5 out of 5 stars

The 1st time I used this company they made an error and dispatched the wrong item. However, I judged them on the speed that they corrected that error. This gave me the confidence to place another hi... See more

Company replied

Rated 5 out of 5 stars

Just had my :- UTG Recon 360 TL 5.6-7.2" Picatinny Bipod - TL-BP02-B delivered from Optics Warehouse as always a very speedy delivery from the very reliable Optics Warehouse always a pleasure shoppi... See more

Company replied


Company details

  1. Hunting Store
  2. Sporting Goods Store

Written by the company

Optics Warehouse was founded in 2007 with the simple, yet ambitious goal of becoming the leading name in the UK’s Optics industry. Built on 3 key promises to our customers: 1. To stock the UK’s widest selection of Optics at the most competitive prices. 2. To offer the most professional and friendly expert advice available in the industry. 3. To maintain the highest possible levels of customer service. Optics Warehouse is now the UK’s #1 Optics Shop!

Our aim is always to deliver amazing service and high quality products.

Written by the company

Committed to 5 star customer service and low prices.
We are confident you'll love your experience and purchases with Optics Warehouse. But if you're not happy with your purchase, we will do all we can to rectify or replace.

Contact info

The UK's Biggest Shooting Optics Shop

Always offering unbeatable customer service and the best optics prices

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 94% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.9

All reviews

(2,590)

713 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service and knowledge of products…

Great service and knowledge of products brought another scope due the information given at the shooting show

30 June 2026
Optics Warehouse logo

Reply from Optics Warehouse

Thank you so much for the 5 star review. We're thrilled our advice at the Great British Shooting Show helped you choose your new scope—enjoy your new gear!

Rated 5 out of 5 stars

The quick efficient turnaround

The quick efficient turnaround, albeit the part sent does not fit, contacted optics warehouse, they sent returns label straight away, part on its way back to them so they can remedy the issue

25 June 2026
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Reply from Optics Warehouse

We appreciate your feedback, While we're sorry the original part wasn't quite right, we're glad our team could get that returns label sorted for you so quickly to ensure we get this remedied ASAP.

Rated 5 out of 5 stars

I have purchased many items from optics…

I have purchased many items from optics warehouse and have never experienced any problems. I will continue to purchase from optics because I know my item will arrive on time packaged properly.

30 June 2026
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Reply from Optics Warehouse

Reliable service and secure packaging are what we strive for every day, so it’s fantastic to know we’ve consistently delivered for you. Thank you for choosing us time and time again.

Rated 5 out of 5 stars

Great service

Great service, good prices and good delivery as always,
Thank you

25 June 2026
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Reply from Optics Warehouse

Thank you so much for the fantastic review. We are delighted to hear we delivered on service, price, and speed for you once again.

Rated 5 out of 5 stars

The helpfulness of team OW is…

The helpfulness of team OW is outstanding, and proved so over several years of sound advice, quality assurance and no fuss guaranteed products. My latest purchase, a waterproof scope cover was dues out, but quickly notified when back in stock and those little treats extras are a welcome addition. Thank you team OW.

29 June 2026
Optics Warehouse logo

Reply from Optics Warehouse

Thank you so much for the wonderful review. We’re thrilled to have supported you over the years, and we'll always make sure those extra treats keep coming with your gear.

Rated 5 out of 5 stars

Super fast delivery and great service

As always super fast delivery and great products at great prices, get all my scoops from Optics warehouse just because of the great service.

29 June 2026
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Reply from Optics Warehouse

Fantastic to hear, thank you. We really appreciate you choosing Optics Warehouse for your gear and look forward to helping you out next time.

Rated 5 out of 5 stars

I have purchased three separate items…

I have purchased three separate items over the last few weeks all items arrived very quickly .the last item I needed some advice which was forthcoming and helpful.all items were keenly priced and well packaged keep up the good work .

29 June 2026
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Reply from Optics Warehouse

Thank you so much for the fantastic review. We are thrilled to hear you've had such a great experience with our pricing, packaging, and advice, and we truly appreciate your loyalty.

Rated 5 out of 5 stars

Brilliant company

Brilliant company, 5* service and brilliant amounts of stock, always my first port of call when I need a scope etc, vastly experienced staff what more could I need

29 June 2026
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Reply from Optics Warehouse

What a fantastic review, thank you. It’s a pleasure having you as a customer, and we look forward to sorting you out with your next piece of kit.

Rated 5 out of 5 stars

Excellent as always.

Only stock quality items at a reasonable price to start with will match other suppliers price's. When they have a sale it is a sale, not a bumped up price that gets reduced. P&P is always fast & well packed. I Always check around & end up comming back to Optics Warehouse to buy the scope I am after. 5 star.

29 June 2026
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Reply from Optics Warehouse

We really appreciate the brilliant review. There’s no better compliment than a returning customer who knows they’re getting a genuine deal and top tier service.

Rated 5 out of 5 stars

Very easy to make a purchase

Very easy to make a purchase

29 June 2026
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Reply from Optics Warehouse

Thank you for sharing your experience, We're thrilled to hear you found ordering with us so quick and easy.

Rated 5 out of 5 stars
Optics Warehouse logo

Reply from Optics Warehouse

We really appreciate the great feedback, Knowing we delivered great service at a fair price is exactly what our team loves to hear.

Rated 5 out of 5 stars

A very easy and enjoyable buying experience

The website is super easy to navigate, ordering process was a breeze and fast deliver makes buying from Optics Warehouse a pleasure.

29 June 2026
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Reply from Optics Warehouse

Thank you for the fantastic review, We work hard to make our website and ordering process as seamless as possible, so it's brilliant to hear that buying from us was a breeze

Rated 5 out of 5 stars

Optics Warehouse

Great products and a fantastic service at Optics Warehouse!

29 June 2026
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Reply from Optics Warehouse

Brilliant to hear! Thank you for choosing Optics Warehouse, we truly appreciate your support and hope you enjoy your new gear

Rated 5 out of 5 stars

Great selection

Great selection, easy to deal with and reasonable prices.
Unfortunately the new EU rules on imports from the UK etc added 35.81 euro which is extortionate.

28 June 2026
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Reply from Optics Warehouse

Thanks for the 5 stars, We're thrilled you enjoyed dealing with us, and we really appreciate your feedback regarding the unavoidable EU import charges.

Rated 5 out of 5 stars

Easy to navigate website

Easy to navigate website. Great choice.
Good pay platform and prompt delivery. Would recommend the situation and use again.

27 June 2026
Optics Warehouse logo

Reply from Optics Warehouse

Thank you so much for the 5 star review, We're thrilled to hear you found our website easy to use and enjoyed our prompt delivery service.

Rated 5 out of 5 stars

Good product at a very good price quick…

Good product at a very good price quick delivery and good communication keeping me updated on the progress of my order

1 July 2026
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Reply from Optics Warehouse

Awesome to hear, Thank you for choosing us, and we're so glad you had such a smooth experience from order to delivery.

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