Optics Warehouse Reviews 

2,592
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 719 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the wide selection of quality products and competitive pricing, often highlighting unbeatable deals and sales. Many consumers appreciate the fast and well-packaged delivery, with orders frequently arriving the next day. The staff are frequently described as helpful, knowledgeable, and professional, providing excellent service and advice. While the overall sentiment is highly positive, a few customers reported isolated issues, such as an initial wrong item dispatch or a specific warranty claim not being honored.

What people talk about most

Product

Reviewers highlight positive aspects of product, consistently praising the quality, range, and pricing of... See more

Delivery service

People report positive experiences with delivery service, frequently highlighting speedy and fast delivery... See more

Service

Reviewers mention positive feedback about service, consistently praising its efficiency, speed, and... See more

Price

Users describe positive interactions with price, frequently highlighting competitive and unbeatable pricing,... See more

Staff

Consumers find staff to be positive, consistently praising their helpfulness, knowledge, and efficiency.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Always well stocked, speedy delivery on bought items at usually unbeatable prices. Great selection of stock and friendly helpful staff are just a phone call away. I done ever buy from anyone else and... See more

Company replied

Rated 5 out of 5 stars

The helpfulness of team OW is outstanding, and proved so over several years of sound advice, quality assurance and no fuss guaranteed products. My latest purchase, a waterproof scope cover was dues ou... See more

Company replied

Rated 5 out of 5 stars

The 1st time I used this company they made an error and dispatched the wrong item. However, I judged them on the speed that they corrected that error. This gave me the confidence to place another hi... See more

Company replied

Rated 5 out of 5 stars

Just had my :- UTG Recon 360 TL 5.6-7.2" Picatinny Bipod - TL-BP02-B delivered from Optics Warehouse as always a very speedy delivery from the very reliable Optics Warehouse always a pleasure shoppi... See more

Company replied


Company details

  1. Hunting Store
  2. Sporting Goods Store

Written by the company

Optics Warehouse was founded in 2007 with the simple, yet ambitious goal of becoming the leading name in the UK’s Optics industry. Built on 3 key promises to our customers: 1. To stock the UK’s widest selection of Optics at the most competitive prices. 2. To offer the most professional and friendly expert advice available in the industry. 3. To maintain the highest possible levels of customer service. Optics Warehouse is now the UK’s #1 Optics Shop!

Our aim is always to deliver amazing service and high quality products.

Written by the company

Committed to 5 star customer service and low prices.
We are confident you'll love your experience and purchases with Optics Warehouse. But if you're not happy with your purchase, we will do all we can to rectify or replace.

Contact info

The UK's Biggest Shooting Optics Shop

Always offering unbeatable customer service and the best optics prices

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 94% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(2,592)

716 reviews in the last 12 months

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Rated 5 out of 5 stars

Easy to navigate website

Easy to navigate website. Great choice.
Good pay platform and prompt delivery. Would recommend the situation and use again.

27 June 2026
Optics Warehouse logo

Reply from Optics Warehouse

Thank you so much for the 5 star review, We're thrilled to hear you found our website easy to use and enjoyed our prompt delivery service.

Rated 5 out of 5 stars

Good product at a very good price quick…

Good product at a very good price quick delivery and good communication keeping me updated on the progress of my order

1 July 2026
Optics Warehouse logo

Reply from Optics Warehouse

Awesome to hear, Thank you for choosing us, and we're so glad you had such a smooth experience from order to delivery.

Rated 5 out of 5 stars

Great products at the best prices

Great products at the best prices, fast secure delivery with no issues, another excellent purchase and experience.

27 June 2026
Optics Warehouse logo

Reply from Optics Warehouse

We always aim to combine top tier gear with the best possible prices. Thanks for the fantastic 5 star review, and happy shooting!

Rated 5 out of 5 stars

New scope in opened box

New Hawke scope in a opened box at a great reduction. What's not to like. Fast delivery too.

26 June 2026
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Reply from Optics Warehouse

Thank you for the great review, We're glad you bagged a fantastic deal on your new Hawke scope and enjoyed our fast delivery.

Rated 5 out of 5 stars

I bought lots from you

I bought lots from you
Always a good price and delivery great

27 June 2026
Optics Warehouse logo

Reply from Optics Warehouse

Thanks for the five stars! There is no better compliment than a repeat customer, and we’re happy to keep delivering the goods for you.

Rated 5 out of 5 stars

Great price and fast delivery

Great price and fast delivery

26 June 2026
Optics Warehouse logo

Reply from Optics Warehouse

Fantastic to hear, We love getting great gear out to our customers quickly and at a fair price. Thanks for the 5 stars!

Rated 5 out of 5 stars

Good service

Good service

26 June 2026
Optics Warehouse logo

Reply from Optics Warehouse

Thank you so much for the 5 star review, We're thrilled to hear you had a good experience with us.

Rated 5 out of 5 stars

Excellent knowledge and advice

Excellent knowledge and advice, my go to shop for optics.

26 June 2026
Optics Warehouse logo

Reply from Optics Warehouse

Thanks for making us your top choice for optics, We’re always here and happy to help whenever you need a bit of advice.

Rated 5 out of 5 stars

Air rifle

Good selection of products at reasonable prices

26 June 2026
Optics Warehouse logo

Reply from Optics Warehouse

Thanks for the great feedback, We work hard to keep our stock diverse and our prices fair, so it’s fantastic to hear you're happy with your experience.

Rated 4 out of 5 stars

Wrong item sent by mistake, but quickly corrected.

Having checked around, Optics Warehouse had the best price for the item I wanted. Unfortunately, they sent me the wrong item, but they were quick to correct the mistake. Service was efficient and pleasant.

26 June 2026
Optics Warehouse logo

Reply from Optics Warehouse

Thank you for the great feedback, We are so glad we could offer you the best price on the market. While we're sorry about the initial mix-up, we're really pleased to hear our team resolved it quickly and pleasantly for you.

Thanks again for choosing Optics Warehouse!

Rated 5 out of 5 stars

The staff are helpful and obliging

The staff are helpful and obliging. Prices are competitive. Delivery is prompt.

26 June 2026
Optics Warehouse logo

Reply from Optics Warehouse

Thank you so much for the fantastic 5 star review, We’re thrilled to hear you enjoyed our helpful staff, great prices, and quick delivery.

Rated 5 out of 5 stars

Huge range of products

Huge range of products, and lightning fast delivery as well as great value for money

26 June 2026
Optics Warehouse logo

Reply from Optics Warehouse

Thank you for your wonderful feedback. We work hard to combine great value with fast delivery, and we're so glad we hit the mark for you.

Rated 4 out of 5 stars

Well I received my order delivered…

Well I received my order delivered quickly enough although part only and after contacting the seller was sent the remainder within 2 days.

26 June 2026
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Reply from Optics Warehouse

Thank you for the 4 star review, We apologize for the split delivery but are glad our team could swiftly get the remaining items to you within two days. We appreciate your patience and business.

Rated 5 out of 5 stars

Best online store for scopes and…

Best online store for scopes and accessories.

25 June 2026
Optics Warehouse logo

Reply from Optics Warehouse

We really appreciate the fantastic feedback, Our team works hard to provide the best selection and service, so it’s great to know we hit the mark.

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