Ontario Security License Reviews 

537
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 133 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the well-organized courses, noting how simple the online platform is to follow and how informative the learning materials are for everyone. People also frequently mention the dedicated support team and staff members who offer prompt assistance, helpful guidance, and quick responses to any questions. Some reviewers were not happy with certificate validation delays, noting that it took longer than expected to receive or verify their credentials after finishing the training. Consumers occasionally pointed out minor communication hurdles and administrative friction when trying to resolve documentation or verification errors with the support team.

What people talk about most

User experience

Customers consistently note positive experiences with user experience, highlighting that everything is well... See more

Staff

Consumers find staff to be exceptionally helpful, professional, and dedicated throughout the training... See more

Service

People report positive experiences with service, frequently highlighting the incredible customer support and... See more

Customer service

Users describe positive interactions with customer service, noting that the team is quick to respond,... See more

Response time

Reviewers highlight positive aspects of response time, frequently praising the team for being quick to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great course and customer support. Shout out to Sam. Beware of the Serco (the company in charge of running the exam) they have STRICT rules in regards to the examination and kick out anyone from... See more

Company replied

Rated 5 out of 5 stars

I had An incredible experience with OSL TEAM . All are very helpful . Prices are reasonable . Very helpful . I am satisfied with their service . Especially Sam & Jagriti Helped me to go throug... See more

Company replied

Rated 5 out of 5 stars

I had an excellent and very clear training. Everything was easy to follow online and you can clearly track your progress all the way until you receive your license. It’s very motivating and well organ... See more

Company replied

Rated 5 out of 5 stars

The course is well put together. And also there was the option to seek help which was not necessary for myself. Being a licensed Security Guard in another Province for a number of years, this cour... See more

Company replied


Company details

  1. Security Guard Service
  2. Training Centre

Written by the company

Do you want to become a security guard in Ontario? OntarioSecurityLicense.ca makes it possible! Prepare for your security guard license exam with Ontario's top online training course. Master industry laws, regulations, and best practices at your own pace from the comfort of your home. Enjoy comprehensive exam prep materials and job placement support to jumpstart your career.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

537 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 25% of negative reviews

Typically replies within 1 month

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4.7

All reviews

(537)

134 reviews in the last 12 months

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Rated 5 out of 5 stars

My experience at Ontario Security Licence 03/30/2026

At ontario security licence the interaction was very good .They
are very patient and understanding .

3 April 2026
Ontario Security License logo

Reply from Ontario Security License

Thank you Caneth for the kind words, I will ensure the customer service team receives your review. Wishing you all the best with the nest steps!

Ontario Security License team.

Rated 5 out of 5 stars

Excellent support and easy step-by-step process

Ontario Security License.ca made the whole process simple and easy to follow. The website clearly explained each step, which was really helpful as a first-time applicant. The study materials were well organized and gave me the right preparation for the course and exam. I also had a good experience with customer support — they were quick to respond and very helpful when I had questions. Overall, it was a smooth and professional experience, and I would recommend it to anyone looking to get their Ontario security license online.

2 April 2026
Ontario Security License logo

Reply from Ontario Security License

Thank you Pema for the feedback! We are glad to hear the process was simple & clear for you, and we truly appreciate your recommendation!Wishing you all the best!

Ontario Security License team.

Rated 5 out of 5 stars

Professional agents understand the…

Professional agents understand the issues.

2 April 2026
Ontario Security License logo

Reply from Ontario Security License

Thank you Ivan for your feedback; good to hear our agents could understand your concerns and provide the support you needed! All the best!

Ontario Security License team.

Rated 5 out of 5 stars

The content was easy to understand and…

The content was easy to understand and also the support was always available when needed

8 March 2026
Ontario Security License logo

Reply from Ontario Security License

Hello Ezekiel, thank you for the review! Glad to hear you found the course useful & received appropriate support. All the best!

Ontario Security License team.

Rated 4 out of 5 stars

short

short, sweet, to the point and fast, little expensive

6 March 2026
Ontario Security License logo

Reply from Ontario Security License

Thank you for the feedback Charles! Wishing you all the best with the next steps.

Ontario Security License team.

Rated 5 out of 5 stars

Excellent service

Excellent service, I would recommend everyone, who needs to have a background check hassle free in minutes.
Thank you for your prompt service.

5 March 2026
Ontario Security License logo

Reply from Ontario Security License

Thank you for the feedback Sohail! Glad to hear you had a postive experience.

Ontario Security License team.

Rated 4 out of 5 stars

Super efficient

Very responsive. Received my information in no time.

2 March 2026
Ontario Security License logo

Reply from Ontario Security License

Thank you for the feedback Rylee! Wishing you all the best!

Ontario Security License team.

Rated 5 out of 5 stars

Thumbs up!

Easy to follow instructions and fast results

4 March 2026
Ontario Security License logo

Reply from Ontario Security License

Thank you Jonathan for the review! It's good to hear you received the appropriate support.

Ontario Security License team.

Rated 5 out of 5 stars

Process of work

This process is very fun and i cant wait to be a guard

3 March 2026
Ontario Security License logo

Reply from Ontario Security License

Thank you Liam for your feedback! We’re glad you’re enjoying the process and love your enthusiasm. Best of luck on your journey to becoming a guard!

Ontario Security License team.

Rated 5 out of 5 stars

Very fantastic work

Very fantastic work

1 March 2026
Ontario Security License logo

Reply from Ontario Security License

Thank you Samuel for the review! Wish you the best of luck.

Ontario Security License team.

Rated 5 out of 5 stars

At first

At first, due to a technical issue on the website, my CPR class was booked incorrectly, different from what I had selected, and this disrupted all of my plans.
However, a support staff member named Sam handled the situation with great professionalism, accuracy, and speed. His careful follow-up and quick action completely resolved my dissatisfaction.
He investigated the website issue thoroughly and managed to compensate for the time I had lost because of the error.
I truly wish all support teams had someone like Sam. His service made a stressful situation much easier and turned a negative experience into a positive one.
Thank you very much for your excellent support.

24 February 2026
Unprompted review
Ontario Security License logo

Reply from Ontario Security License

Hello Ali, thank you for sharing your experience! We’re glad Sam was able to resolve everything quickly and turn it into a positive outcome. I will pass the message onto Sam. Wishing you all the best!

Ontario Security License team.

Rated 4 out of 5 stars

The training you offer is good

The training you offer is good; however, there are a few details that, in my opinion, could be improved. For example, in the quiz for Module 1, question 63, the correct answer is given as “decline the offer.” However, the better answer would be “It depends on the situation.”

Indeed, if, while carrying out their duties, a security officer finds themselves in a situation where a person becomes ill or is injured and a doctor offers their help, refusing would go against all logic, as the doctor is far better suited to assist the person. The same applies if an off-duty police officer identifies themselves and offers to help—refusing such an offer seems completely illogical to me.

Regarding Module 6, page 3, the following leak leads to a 404 error due to the capital “O” in “Oshanswers.”

I received assistance from a supervisor who provided me with a working link, but correcting this link directly in the module would undoubtedly lead to a much better training experience.

One last point I would like to highlight is the waiting time for the verification of the First Aid CPR-AED Level C certificate. In my case, I completed this training with the Canadian Red Cross, and the verification can be done in less than one minute on the Canadian Red Cross website.

It is therefore very difficult to understand why a delay of five business days is required to validate the certificate in order to obtain the TCN.

I hope that my comments will help improve the training for future participants and that they will be beneficial to you as well.

Best regards,

Romain Denat

4 February 2026
Ontario Security License logo

Reply from Ontario Security License

Hello Romain,

Thank you for your feedback—we’re happy to confirm that our IT department has corrected the reported errors and updated the data. Please note that the TCN is issued only after the CPR provider directly verifies the certificate, which can sometimes take a few days and may result in a delay.

We wish you all the best with the next steps.

Ontario Security License team.

Rated 3 out of 5 stars

My experience

Everything was good, other than the fact that my CPR certificate took almost a week to verify.

1 February 2026
Ontario Security License logo

Reply from Ontario Security License

Thank you for your feedback. Please note that the TCN is issued only once the CPR provider has verified the certificate, which may take a few days and can cause a delay.

Good luck with the next steps.

Ontario Security License team.

Rated 1 out of 5 stars

I took a first aid course here

I took a first aid course here. The first aid instructor left without issuing our certificate and a want to be drill Sargent security instructor (I think he was the business owner) entered our class on our break and started to evaluate how he felt about us for some reason. I had a winter hat on because it was winter and it was also cold and he demanded I removed my hat (this person never introduced them self ).
I left the class to see if the first aid instructor was still here because I was there for a first aid course not security training.
This random instructor chased me out of the classroom and started to yelling to the reception desk not to talk to me.
His ego was hurt that I did not remove my hat and he said I wasn’t getting any certificate from his company. I tried to talk to the reception desk to see if anyone reasonable was working and threatened to arrest me and had another security guard from the office approach me.
I have been working security for 10+years there was no need for that small man to get upset and threaten me. I could not risk jeopardizing my security license which I already had so I left and they refused to refund my money.
My work arranged to have me attend the first aid course and despite completing it I had to pay another business out of my own pocket for the 2nd time and miss another day of work repeating the content.
I wish I let him arrest me and waited for the police to come but it wasn’t worth it to me due to this guys potential ability to black ball me within the industry/get my license removed.

1 January 2026
Unprompted review
Rated 5 out of 5 stars

Great Experience and Excellent Service

A tight, constructive answer you can use:

“My experience was great because the process was clear, organized, and respectful. Communication was timely, and expectations were easy to understand. The company is doing well in providing helpful guidance, maintaining professionalism, and creating a smooth, user‑friendly experience. Continuing to offer clear instructions and quick support will make the experience even stronger.”

31 October 2025
Unprompted review
Ontario Security License logo

Reply from Ontario Security License

Hello Bernadin, thank you for taking the time to leave us a review. We’re pleased to hear you had a positive experience. Wishing you all the best!

Ontario Security License team.

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