Online Home Shop Reviews 

27,270
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 8,048 reviews, reviewers had a great experience with this company. Customers frequently praise the excellent quality of products, noting their great value for money. Many find the ordering process easy and appreciate the wide selection available at competitive prices, leading to overall satisfaction with their purchases. However, some customers noted concerns regarding delivery services, with parcels occasionally left unattended or experiencing delays. A few also reported issues with order accuracy, such as receiving incorrect or missing items, or encountering problems with product quality. Difficulties with return collections and high delivery costs were also mentioned by some reviewers.

What people talk about most

Product

People report positive experiences with product, often praising the great quality and value for money, with... See more

Quality

Customers consistently note positive experiences with quality, often praising items as great quality and good... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many praising quick delivery times and efficient... See more

Order

Customers had ambiguous experiences with their orders, with some praising the ease of ordering and quick... See more

Price

Users describe positive interactions with price, frequently highlighting the affordability and value for... See more

Reviews shaping this summary

Rated 4 out of 5 stars

OHS are very easy to order from, and have some great bargains. Delivery was prompt, and when I reported a colour discrepancy, the customer service team made an immediate offer to replace or refund.... See more

Rated 5 out of 5 stars

Received a damaged item but this was immediately resolved by Mishqa. Super helpful and a replacement is being sent. Very happy with other items ordered and I will definitely purchase from Online... See more

Company replied

Rated 5 out of 5 stars

I recently had to return an item that was faulty, from start to finish I had nothing but great customer service from Jody. She ensured the smooth collection of my items & arranged a prompt refund for... See more

Company replied

Rated 5 out of 5 stars

Isabella my great grand daughter was delighted with beautiful gifts Unicorn after swimmer coat..beach poncho and low fleece for fun at the park Once again proved once again value for money f... See more

Company replied


Company details

  1. Bedding Store
  2. Curtain Store
  3. Home Goods Store
  4. Linens Store
  5. Rug Store

About Online Home Shop

Written by the company



Welcome to Online Home Shop. Buy your favourite homeware brands direct. Shop the full range of bedding, curtains, towels, throws and rugs.

Why Online Home Shop?

  • Amazing Prices - You won't find better value, with bedding from £1!

  • Huge Range - bedding, curtains, rugs, throws towels & more, we've got you covered

  • Express Delivery Option - need it in a hurry? We've got Next Day Services that will deliver fast

Contact info

4.1

Great

TrustScore 4 out of 5

27K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 58% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(27,270)

7,591 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick response to my enquiry…

Phumie responded quickly to my enquiries as I wanted to return both items as they were faulty. She kept me updated regarding the arrangements for the items to be collected. She was very helpful and professional

29 July 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hi Avril,

Thank you so much for your feedback.

We're so happy to hear that you have had such a great experience getting your query resolved by Phumie. We will make sure this goes back to them!

Jennifer – OHS

Rated 5 out of 5 stars

Great service from Mishqa.

Received a damaged item but this was immediately resolved by Mishqa.
Super helpful and a replacement is being sent.
Very happy with other items ordered and I will definitely purchase from Online Home Shop again.
Thank you for your help!

30 July 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hi Sue,

Thank you so much for your feedback.

We're so happy to hear that you have had such a great experience getting your query resolved by Mishqa. We will make sure this goes back to them!

Jennifer – OHS

Rated 5 out of 5 stars

Great quality items once again

Great quality items once again. Service with this company is brilliant from ordering to delivery. I've recommended family and friends to shop here.

25 July 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hi Ms Janice Hughes,

Thank you so much for your review.

We really appreciate your feedback and we're happy to hear you're loving OHS just as much as we do!

Jennifer – OHS

Rated 5 out of 5 stars

Great customer service friendly staff

Great customer service friendly staff

28 July 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hi Jackie,

Thank you so much for your feedback.

We're so happy to hear that you have had such a great experience getting your query resolved by our customer service team. We will make sure this goes back to them!

Jennifer – OHS

Rated 5 out of 5 stars

I dealt with Phumie in customer…

I dealt with Phumie in customer services who was an absolute delight to speak with, my order was missing and she replaced this for me and sent it back out, no hassle! Thank you so much Phumie!

29 July 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hi Rachel,

Thank you so much for your feedback.

We're so happy to hear that you have had such a great experience getting your query resolved by Phumie. We will make sure this goes back to them!

Jennifer – OHS

Rated 5 out of 5 stars

Fantastic experience

Fantastic experience, despite awful courier service, OHS did an excellent job of rectifying the situation. Thank you Phumie.

29 July 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hi Michelle,

Thank you so much for your feedback.

We're so happy to hear that you have had such a great experience getting your query resolved by Phumie. We will make sure this goes back to them!

Jennifer – OHS

Rated 5 out of 5 stars

Great Customer Service, fast delivery

Very easy to order and arrived quickly.

I had a issue with one of the items I had ordered when it arrived. I contacted customer service about it. They replied and sorted my issue, it was very quick and easy.

Which was great as we all know what a hassle it can be, with some companies taking ages to sort out.

Well it wasn't a problem. Thank you to the lovely Laeeqah, who contacted me and sorted it in no time at all.

No problems with anything else I ordered all great. I would definitely recommend, I would definitely order again myself.

28 July 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hi,

Thank you so much for your feedback.

We're so happy to hear that you have had such a great experience getting your query resolved by Laeeqah. We will make sure this goes back to them!

Jennifer – OHS

Rated 5 out of 5 stars

Limeez was very helpful and efficient…

Limeez was very helpful and efficient in helping me get my order re sent! Top notch service

27 July 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hi Robert,

Thank you so much for your feedback.

We're so happy to hear that you have had such a great experience getting your query resolved by Limeez. We will make sure this goes back to them!

Jennifer – OHS

Rated 5 out of 5 stars

Always perfect first class service

Always perfect first class service

25 July 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hi Lydia,

Thank you so much for your feedback.

We're so happy to hear that you have had such a great experience getting your query resolved by our customer service team. We will make sure this goes back to them!

Jennifer – OHS

Rated 5 out of 5 stars

Great products & delivered really…

Great products & delivered really quickly

22 July 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hey Sarah,

Thank you for your review!

We're so glad to hear that you're happy with your order and the delivery service. 😊

We really appreciate the feedback.

Jennifer – OHS

Rated 5 out of 5 stars

Fast delivery all items good quality…

Fast delivery all items good quality and price. I had a small issue and it was resolved quickly

24 July 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hey Alla,

Thank you for your review!

We're so glad to hear that you're happy with your order and the delivery service. 😊

We really appreciate the feedback.

Jennifer – OHS

Rated 5 out of 5 stars

DRY Robe…

I purchased the dry robe in chocolate brown. It arrived very quickly and is a gorgeousproduct. I will be buying more. I love OHS for the excellent quality goods and real bargains

29 July 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hey Angie,

Thank you for your review!

We're so glad to hear that you're happy with your order and the delivery service. 😊

We really appreciate the feedback.

Jennifer – OHS

Rated 2 out of 5 stars

Poor courier service

Goods were of acceptable quality. Issue is with the courier " in post "
The last two orders from OHS were left on my door step in full view of passerbuys, and l was in both times but no knock or bell activation. On both occasions l had registered my shed as a safe place which was ignored.
It puts me off repeat orders with OHS if courier does not change or improve

28 July 2026
Unprompted review
Rated 5 out of 5 stars

Really good company

Really good company, very pleased with my purchase and delivery time.
The only gripe I have is the cost of said delivery. I got the outdoor rug for £5, Bargain, but £8 for delivery because I seem to live in Outer Mongolia 😂😂.
I actually live in the Highlands of Scotland, not one of the Islands, Inverness which yes is actually connected to the rest of UK and I know prices have gone up with the Post Office, but it does kinda put you off.
Anyway rant over, as I say they are a good company and there stuff is really good.

29 July 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hi Mrs Lorraine,

Thank you so much for your review.

We really appreciate your feedback and we're happy to hear you're loving OHS just as much as we do!

Jennifer – OHS

Rated 5 out of 5 stars

Fast delivery and the cover less duvet…

Fast delivery and the cover less duvet is absolutely beautiful, we bought a single one earlier for our grandson when he stays and we were so impressed we bought one for our bed

29 July 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hi Pearce,

Thank you so much for your review.

We really appreciate your feedback and we're happy to hear you're loving OHS just as much as we do!

Jennifer – OHS

Rated 5 out of 5 stars

Fab company lots of choice and great…

Fab company lots of choice and great prices
Had a little issue with my delivery and it was solved very quickly

27 July 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hi Helen,

Thank you so much for your review.

We really appreciate your feedback and we're happy to hear you're loving OHS just as much as we do!

Jennifer – OHS

Rated 5 out of 5 stars

Great product at the right price

Great product at the right price

29 July 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hi John,

Thank you so much for your review.

We really appreciate your feedback and we're happy to hear you're loving OHS just as much as we do!

Jennifer – OHS

Rated 5 out of 5 stars

Delivery excellent

Delivery excellent. Well packaged.Really pleased with these items.

26 July 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hey Carol,

Thank you for your review!

We're so glad to hear that you're happy with your order and the delivery service. 😊

We really appreciate the feedback.

Jennifer – OHS

Rated 5 out of 5 stars

I received a damaged item- no fault of…

I received a damaged item- no fault of OHS and got in touch with customer services, they were so helpful, especially Mishqa, and a replacement was sent and the damaged item was picked up, fantastic customer service

29 July 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hi,

Thank you so much for your feedback.

We're so happy to hear that you have had such a great experience getting your query resolved by Mishqa. We will make sure this goes back to them!

Jennifer – OHS

Rated 2 out of 5 stars

Bought this duvet cover set for my son

Bought this duvet cover set for my son. He took it home and put it on his duvet. Seams are not stiched properly so a lot of holes in it on seams. Was cheap but you would expect it to be fit for purpose. Will probably fall to bit in wash. Would not buy quit cover sets again from hear. Other things ie:- plastic picnic bowls, parasol etc have been fine

22 July 2026
Unprompted review

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