These doctors are amazing! They always give great advice &their service is 5 stars! ⭐️ They always handle conversations with care! The delivery’s are always within the 2 day time frame! & there is... See more
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Review summary
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Reviews shaping this summary
I placed an order with Asda Online Pharmacy last week. When there was a slight issue with my delivery, Sarah F helped me out in a matter of minutes and sent my medication to a click and collect locati... See more
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I have had a good experience so far with Asda Online Doctors. Although the questions I have asked have not required the assistance of a doctor. I am contacted regularly to order more medication, bu... See more
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I have been using Asda Online Doctors for appox. a year, and have found them to offer a very good service. I recently had problems with my delivery, which resulted in a delay in my order. However... See more
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Company details
About Asda Online Doctor
Written by the company
Healthcare that works around you – with Asda Online Doctor
Asda Online Doctor brings you convenient and affordable healthcare from the comfort of your own home. Get medical advice and prescriptions from our friendly team of doctors. Our treatments are provided to you by your chosen Asda Pharmacy or delivered directly to your door.
You’ll be looked after by one of our UK-registered doctors, who’ll check your answers and make sure the treatment is right and safe for you. No waiting rooms. No hassle. Just expert care, delivered to your door.
How it works
Getting started is simple. Just fill in a short online questionnaire – it only takes a few minutes. One of our doctors will review it and, if your treatment is approved, we’ll send it out to you. You can collect it from your preferred Asda pharmacy or you can get it delivered usually within 1 to 2 days. Next day delivery is available on many treatments if you’re in a hurry.
If the treatment isn’t quite right for you, don’t worry – our doctors will suggest a better option or explain what to do next.
Ongoing care, made easy
Need a repeat prescription? No problem – just a few clicks and you’re sorted. Plus, our helpful medical guides are there if you want to learn more or check in on your health.
With Asda Online Doctor, you get trusted care that fits into your everyday life – expert advice, quick access to treatment, and ongoing support, whenever you need it, all from a brand you know and trust.
Discreet Packaging
Written by the company
- We send all treatments and test kits in plain, unmarked packaging.
Contact info
United Kingdom
- onlinedoctor.asda.com
4.5
Excellent
17K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Reply from Asda Online Doctor
Dear Jannette,
Thank you for your review.
We're so pleased to hear that you found our service helpful and informative. Providing great service is always our aim, and we appreciate your kind words.
Kind regards,
Maddie
Senior Patient Care Advisor
Luis was very helpful and rang the…
Luis was very helpful and rang the pharmacy to sort out my issue. They didn't awnser so he said he would try again and keep me updated. He managed to solve the issue within an hour. Thank you
12 September 2026
Unprompted review
Reply from Asda Online Doctor
Dear Aimee,
Thank you for your wonderful feedback!
We're so pleased to hear that our team member was able to assist you effectively and resolve your issue so quickly. It's great to know that you were kept updated throughout the process.
Kind regards,
Maddie
Senior Patient Care Advisor
Always go to Asda for anti malarial…
Always go to Asda for anti malarial tablets, easy questionnaire, prompt delivery.
12 September 2026
Reply from Asda Online Doctor
Dear Carole,
Thank you for your fantastic feedback! We're so pleased to hear that you found the ordering process straightforward and that your request was delivered promptly. We appreciate your kind words!
Kind Regards
Nicole
Senior Patient Care Advisor
Reply from Asda Online Doctor
Dear Stevie,
Thank you so much for your lovely feedback!
We’re delighted to hear that you found our service very efficient. Providing a smooth, reliable and straightforward experience is really important to us, so it’s wonderful to know everything went well for you.
We really appreciate you taking the time to share your experience and your support.
Kind regards,
Ahmed
A straight forward very easy process .
11 September 2026
Reply from Asda Online Doctor
Dear James,
Thank you so much for your lovely feedback!
We’re delighted to hear that you found the process straightforward and very easy. Making the experience as simple and convenient as possible is really important to us, so it’s wonderful to know everything went smoothly for you.
We really appreciate you taking the time to share your experience and your support.
Kind regards,
Ahmed
Brilliant weight loss
I could not have done this without you all thanks for all you do l am maintain my weight so thank you
12 September 2026
Reply from Asda Online Doctor
Dear Margaret,
Thank you so much for your lovely message!
We’re absolutely delighted to hear that you feel supported by the team and that our service has helped you along your journey. It’s wonderful to hear that you’re now maintaining your weight, and we’re so pleased to know we could be there to support you along the way.
Thank you for your kind words and for taking the time to share your experience. Your support really means a lot to us!
Kind regards,
Ahmed
These doctors are amazing
These doctors are amazing! They always give great advice &their service is 5 stars! ⭐️
They always handle conversations with care!
The delivery’s are always within the 2 day time frame! & there is no having to sign for it! If you’re working you can arrange for a neighbour to collect the delivery which is very handy! I like how they take pictures because this way it proves they’ve delivered & you can see from the photos they take who has received your delivery! (So good if they’ve delivered to wrong address!) smart thinking!
12 September 2026
Reply from Asda Online Doctor
Dear Abu,
Thank you so much for such a wonderful review!
We’re absolutely delighted to hear how happy you are with the care and advice provided by our doctors. It’s fantastic to know that you consistently feel listened to and supported throughout your conversations with the team.
We’re also pleased that you find the delivery service so convenient, especially the flexible options when you’re working. We really appreciate your kind comments about the delivery photographs too it’s great to hear that you find these helpful and reassuring.
Thank you again for your continued trust and for taking the time to share such detailed feedback. It truly means a lot to us!
Kind regards,
Ahmed
Reply from Asda Online Doctor
Dear Moira,
Thank you so much for your lovely feedback!
We’re delighted to hear that you found our service quick and our team helpful. Providing a smooth, efficient and supportive experience is really important to us, so it’s wonderful to know we could help.
We really appreciate you taking the time to share your experience and your support.
Kind regards,
Ahmed
Reply from Asda Online Doctor
Dear Susan,
Thank you so much for your lovely feedback!
We’re delighted to hear that you’re highly satisfied with our service. Your support means a great deal to us, and we really appreciate you taking the time to share your experience.
Kind regards,
Ahmed
Excellent service also pick up or next…
Excellent service also pick up or next day delivery
10 September 2026
Reply from Asda Online Doctor
Dear Mina,
Thank you so much for your lovely feedback!
We’re delighted to hear you received excellent service and that having the option of collection or next-day delivery made things even more convenient for you. We really appreciate you taking the time to share your experience and your support.
Kind regards,
Ahmed
Reply from Asda Online Doctor
Dear Katherine,
Thank you for your feedback! We are delighted to hear that you were pleased with the speed of our service and delivery. We always strive to provide an efficient experience for our patients. We look forward to continuing to assist you in the future!
Kind Regards
Nicole
Senior Patient Care Advisor
Clear advice although stopped short of…
Clear advice although stopped short of a recommendation.
7 September 2026
Reply from Asda Online Doctor
Dear Chris,
Thank you for your review. We appreciate your feedback and are glad our advice was clear. If you have any specific questions or concerns in regards to the message sent by the doctor, please kindly message them back via your account and they will be more than happy to assist you further or clarify any doubts.
Kind Regards
Nicole
Senior Patient Care Advisor
Polite articulate operative.
Polite articulate operative.
The gentleman answered all my questiions and I was reassured that my confidence in the pharmacy and processes was not misplaced. So far
12 September 2026
Unprompted review
Reply from Asda Online Doctor
Dear Wendy,
Thank you so much for your lovely feedback!
We’re delighted to hear that you found our team member polite and articulate, and that he was able to answer all of your questions and provide the reassurance you needed. It’s wonderful to know that your confidence in our pharmacy and processes has been reinforced by the support you received.
We’ll be sure to pass your kind words on to the gentleman who assisted you. Thank you for taking the time to share your experience we really appreciate your trust and support.
Kind regards,
Ahmed
Reply from Asda Online Doctor
Dear Denise,
Thank you so much for your lovely feedback!
We’re delighted to hear that you were happy with the packaging and that your delivery arrived quickly and reliably. Providing a smooth and dependable experience from ordering through to delivery is really important to us.
Thank you for taking the time to share your experience. We truly appreciate your support!
Kind regards,
Ahmed
Reply from Asda Online Doctor
Dear Bridget,
Thank you for your lovely feedback!
We’re delighted to hear that you found our agent polite and helpful. Providing friendly, supportive, and professional service is really important to us, so your kind words mean a lot.
Thank you for taking the time to share your experience. We truly appreciate your support!
Kind regards,
Ahmed
Brilliant service
Brilliant service, so quick on the delivery once it’s approved ! The process is so easy xx
12 September 2026
Reply from Asda Online Doctor
Dear Jayne,
Thank you for your fantastic feedback! We're so pleased to hear that you found our service brilliant and the delivery prompt. It's fantastic to know that you found the process straightforward. Thank you for your feedback!
Kind Regards
Nicole
Senior Patient Care Advisor
I found the whole process with ASDA…
I found the whole process with ASDA ordering MJ easy they keep checking up on you and seeing if you need any online help. When ordering the package is delivered promptly and on time.
12 September 2026
Reply from Asda Online Doctor
Dear Kenneth,
Thank you for your kind feedback! We're so pleased to hear that you found the ordering process easy and that our team provided helpful online support. It's great to know that your request was delivered promptly and on time.
Kind Regards
Nicole
Senior Patient Care Advisor
Reply from Asda Online Doctor
Dear Jason,
Thank you for your wonderful feedback! We're delighted to hear that you experienced brilliant service. We truly appreciate your kind words and support. If you have any queries or need assistance, you can always also contact us in your account on our website.
King Regards
Nicole
Senior Patient Care Advisor
Thank you for all your help and support!
12 September 2026
Reply from Asda Online Doctor
Dear Soraia,
Thank you so much for your kind words!
We’re really pleased to hear that you’ve been happy with the help and support you’ve received. Supporting our patients throughout their journey is incredibly important to us.
Thank you for taking the time to share your appreciation. We truly value your support!
Kind regards,
Ahmed
Total lack of communication
Total lack of communication. 6 emails send about the quality of delayed cold chain medication. Not one response from Asda!
5 September 2026
Reply from Asda Online Doctor
Dear Yvonne,
Thank you for your feedback. I am very sorry to learn that you were unsatisfied with our service. I have looked into the matter for you and sent some some further information within your account. Once again I would like to apologise for the delay in addressing your query. Should you require any further assistance please do not hesitate to contact our Patient Care Team.
Kind regards,
Nicole
Senior Patient Care Advisor
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