Really good service, nice shorts and quick delivery. Im not sure about the sizing though. Some shorts are classified as S/M/L but others as 30/32/34/36 etc. First, this is confusing and then the S/M/L... See more
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Review summary
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Everything went smoothly, it just took a little hit longer to arrive then expected. There should be an option for quick delivery even if it ment an extra fee.
The product quality is excellent—the materials and construction are exactly as expected and very durable. However, the shipping process to my country was slower than anticipated, and the delivery co... See more
The delivery is perfect
Company details
Written by the company
O’Neill, the original California surf, snow and lifestyle brand, was founded in 1952 when a young man named Jack O’Neill took his unstoppable passion for surfing and used it to battle Mother Nature. Jack’s initial vision of producing functional and innovative board riding products continues to lie at the core of everything the company does. From the first neoprene surf wetsuit and board leash to the world’s first stitchless board shorts. O’Neill will always be committed to growing its reputation as one of the world’s leading youth lifestyle brands based on being the First Name in the water.
Contact info
Oosteinde 32, 2361HE, Warmond, Netherlands
- support@oneill.com
- oneill.com/en
3.7
Average
2K reviews
Asks customers to review
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Hasn’t replied to negative reviews
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Great purchase
Great material, nice color, and the tool to help with which size to take is very useful!
22 March 2024
Total waste of time
Ordered an item for it to never be sent to me but money taken. Had to return a second item and had to contact Customer Service twice before being told I had to wait until March before I might receive my money back!
7 February 2024
Unprompted review
Terrible customer & online service
Terrible online service. I placed an order which I never received. They took over 4 days to respond and clearly didn't even read my message as they asked me for information I had already provided. I kept asking for a replacement to be sent but instead, they just refunded me and now the item is sold out on the website. Total shambles of customer service. For a company of their size and clothing quality/prices, they should be ashamed.
15 February 2024
Unprompted review
All stuff great.
22 January 2024
Optimal service and amazing products.
22 January 2024
As you do not ship to Lithuania
As you do not ship to Lithuania, I had to look for extra delivery services.
23 January 2024
Rubbish online service - Don't bother
Order placed on 10th Jan. Got an update on the 12th to provide tracking link for half the order, however this has not changed from "We're expecting your order".
Other half of the order is still showing as "Awaiting dispatch".
Tried to ring the UK customer service number listed on the website, but it comes up with "You've rung an incorrect number."
Consider the postage is £7, you'd expect a better service!
16 January 2024
Unprompted review
Everything alright!
I bought a ski jacket and a shirt at a really good price and let it ship to spain. Everything perfect!
31 December 2023
Ordering articles just for them being…
Ordering articles just for them being sold out. What a hassle
23 December 2023
Very good t'shirts and quikly
23 December 2023
Bought a pair of boots from oneal eu…
Bought a pair of boots from oneal eu online store. One of the boots were deffective upon arrival.They made me make a warranty request and then they gave me 10% discount code to buy new ones and they are ignoring my emails after that.Absolut joke and they just toy with their customers.Filed a chargeback with my bank
28 December 2023
Unprompted review
Reply from O'Neill Europe
Dear Zisis,
Unfortunately, you have contacted the incorrect company. We are O’Neill Europe BV, the Californian outdoor, ski and surf brand.
Based on your questions, we think you meant to contact O’Neal, as they produce and sell motorcycle gear.
If so, we would like to ask you to contact O’Neal customer service.
You can contact them by following the link below:
https://www.oneal.eu/en/contact
Kind regards,
Team O'Neill Europe B.V.
Everything was great
Fast delivery and sizes fit well.
I am satisfied with the order. Thanks.
29 December 2023
Unprompted review
Customer care and wearability
Due to size issues and wearability I would have preferred to be able to speak with someone within the group to make an educated choice but that wasn’t an option, despite all the different nationals numbers available they are all redirecting to an email address which seem to be unattended or deactivated. I had to obtain the informations from a third party reseller that convinced me to stick with the brand and choose a different size from what I previously received.
Money refund was quick.
The Psycho tech 4/3+ is beautiful and unbelievably warm, it feel a bit heavy when soggy and it doesn’t fit like a glove compared to the 2019 model especially in proximity of the armpits (extra material that wrinkles up).
For the first time in 2 decades I’m not stoke with the product I got but maybe it will get more comfortable over time.
8 December 2023
Ok perfecto
6 December 2023
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