I ordered the wrong size gloves and called regarding a return with an exchange for the correct size. Called and got an immediate response. Spoke with their representative, Theodore. He was gracious,... See more
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Review summary
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Love the comfort of Onecompress products. Bought for my husband as well and he has gotten rid of all other compression socks he had. Having suffered with blood clots and leaky veins, he has tried the... See more
Company replied
I ordered the wrong size, I emailed the customer service area and they responded within minutes! Justine was wonderful to work with, and told me the size I needed would be sent to me without charge an... See more
Company replied
Have been dealing with Justine, as the original size I ordered was too small. She has been incredibly supportive and helpful in dealing with my query. I wish more customer service staff were like... See more
Company replied
Company details
Written by the company
Comfortable compression wear for more enjoyable pain relief and recovery.
Contact info
Mill Rd., 14052, Buffalo, NY, United States
- +18778807132
- support@onecompress.com
- onecompress.com
4.6
Excellent
4K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I bought both a large and xtra large…
I bought both a large and xtra large leg sleeve not knowing how they would fit. I found out that the large leg sleeve fits me perfectly and I experienced a pain free night the first time I wore it. Justine from the customer service department was extremely helpful in getting the xtra large leg sleeve exchanged!
5 June 2026
Unprompted review
Reply from Onecompress
Finding that "Goldilocks" fit on the first try is the best feeling, especially when it leads to a pain-free night! We are so stoked to hear that the large sleeve hit the mark and gave you the relief you needed. Shout-out to Justine for making the exchange seamless—she's a total legend on our team, and we’ll definitely make sure she gets the high-five she deserves!
Welcome to the Onecompress family—we’re absolutely thrilled you found your perfect fit!
The Onecompress Team
#OnecompressFamily #PainFreeLife #ComfortInMotion #SupportSquad #GratefulForYou
Great fitting
Great fitting, comfy and love wearing! They're soft and supportive. Have worn just a couple times and enjoying so far. Had to give them a washing yesterday after working in the yard all day and can't wait for them to dry! I feel like they really gave me more energy and my legs didn't feel as tired after. Good buy, definitely recommend!
6 June 2026
Unprompted review
Reply from Onecompress
It’s awesome to hear they’re already pulling their weight during those long yard work sessions! There’s nothing quite like that extra boost of energy to keep you going, and we're so glad you're feeling the difference in your legs.
Welcome to the Onecompress family—we're stoked to have you with us!
The Onecompress Team
#OnecompressFamily #ComfortInMotion #YardWorkWarrior #EnergyBoost #GratefulForYou
I am really happy with the product and…
I am really happy with the product and so I ended up ordering more for myself and my family to ease various pains. I really love their customer service. They are very prompt in replying to the emails and they also were very helpful in answeing all my questions. I have been communicating with Dane who is very helpful and also helped me in replacing the correct foot sleeves. Thank you Dane for your help. Overall their customer service is awesome.
5 June 2026
Unprompted review
Reply from Onecompress
It’s awesome to hear that you’re stocking up for the whole family—nothing beats having that kind of relief handy! We’re stoked that Dane could get those foot sleeves sorted out for you; she’s definitely a rockstar on our team, and we’ll be sure to pass along your shout-out.
Welcome to the Onecompress family!
The Onecompress Team
#OnecompressFamily #SupportSquad #CustomerServiceWin #ReliefForAll #GratefulForYou
Soft and supportive
I am happy with how quickly it arrived, but more than that I love the material. It is so soft and comfortable, yet gives a lot of support.
I tried one that was a knock off, but it wasn't the same at all.
6 June 2026
Unprompted review
Reply from Onecompress
Nothing beats that premium feel! We’re thrilled you noticed the difference in our material quality—we put a lot of work into finding that perfect balance between cloud-like softness and serious support. It’s a bummer you had to deal with a knock-off, but we’re so glad you’re back to the real deal now.
Thanks for being part of the Onecompress family!
The Onecompress Team
#OnecompressFamily #QualityMatters #ComfortInMotion #SupportSquad #GratefulForYou
Onecompress is the best!
I ordered the knee sleeves and found that the size I ordered was too tight. The company reached out to see if I was satisfied with my order, so I mentioned that I had tried to sleep with the sleeves on but they were too tight. They INMEDIATELY responded and sent me the new size I needed. I am very impressed as I’ve never had a company so quickly respond and offer to correct the situation. I highly recommend Onecompress.
4 June 2026
Unprompted review
Reply from Onecompress
That is such a stellar win! We are absolutely pumped that our team could jump in and get you that perfect fit so quickly. Making sure you’re comfortable—whether you're awake or catching some Z's—is exactly what we’re here for!
Thanks for shouting us out and joining the crew!
The Onecompress Team
#OnecompressFamily #SupportSquad #CustomerServiceWin #ComfortInMotion #GratefulForYou
I ordered 3 pair of gloves.
I ordered 3 pair of gloves.
The size did not meet my needs.
I contacted One Compress and explained the problem. They immediately sent me the correct size and I'm very happy with their products and customers service!
Suzanne
6 June 2026
Unprompted review
Reply from Onecompress
It is fantastic to hear that we were able to quickly swap those out for you! Ensuring you have the right fit is our top priority, and we are so glad that our team could make the process easy and get you into the products you need.
Welcome to the Onecompress family—we are so happy to have you with us!
The Onecompress Team
#OnecompressFamily #SupportSquad #CustomerServiceWin #ComfortInMotion #GratefulForYou
My socks have holes in the heels!
I contacted customer service about holes in the heels of my pair of foot sleeves. I asked about a refund or replacement… and they said it was more than the 60 day warranty… and they offered to sell me another pair with a 20% discount. Not a way to get a positive review!
6 June 2026
Unprompted review
Reply from Onecompress
I understand how frustrating it is when a product doesn't last as long as expected, and I hear your disappointment regarding the outcome of your request. I appreciate you bringing this to our attention.
Because your order was placed seven months ago, it falls outside of our 60-day warranty period, which is specifically designed to cover manufacturing defects rather than the natural wear and tear that occurs over extended use. Our offer of a discount on a new pair is intended to help you stay comfortable while keeping our costs—and therefore our prices for everyone—sustainable.
While we are unable to provide a free replacement or a refund in this instance, we truly value your feedback on the durability of the materials. If you would like to discuss this further or have any other questions, please feel free to reach out to us at support@onecompress.com or call us at +1 (877) 880-7132.
The Onecompress Team
Awesome bamboo knee sleeves
The products are amazing. After years of knee pain, I thought I'd give the bamboo knee sleeves a try. My knee pain was gone almost immediately!
The shipping was prompt, the items were exactly as described. I was so pleased that I ordered a second set!
I accidentally ordered the wrong size on the second set, so I reached out within hours to correct the size error. My original order had already been fulfilled, so they weren't able to change them. However, after getting my request and seeing that it was too late to change it, they graciously agreed to send the correct size, at no cost, asking that I send the incorrect ones back. Customer service at it's finest!
5 June 2026
Unprompted review
Reply from Onecompress
It is incredible to hear that the bamboo knee sleeves provided such immediate relief after years of dealing with knee pain! We are so glad we could get the sizing issue resolved for you and turn that experience into a win. Providing that extra level of support when mistakes happen is exactly what we strive for, and we are thrilled you felt well taken care of.
Welcome to the Onecompress family—we are honored to be part of your journey toward living pain-free!
The Onecompress Team
#OnecompressFamily #PainRelief #SupportSquad #CustomerServiceWin #GratefulForYou
Justine was the best
Justine was the best. She checked to see how I liked the bamboo knee sleeve. When I told her I thought it was tight and that I should have ordered one size larger she sent one right out to me. No charge!! When I asked about returning the other one she suggested I give it to a friend or donate it! Great caring company. So glad I tried the bamboo sleeve. My knee never felt better!!
6 June 2026
Unprompted review
Reply from Onecompress
It is wonderful to hear that Justine went the extra mile to ensure you found the perfect fit! Providing that kind of proactive care is exactly what we aim for, and we love that you can now share the extra sleeve with someone else in your community.
Welcome to the Onecompress family—we are absolutely thrilled that your knee is feeling better than ever!
The Onecompress Team
#OnecompressFamily #SupportSquad #CustomerServiceWin #GoingAboveAndBeyond #GratefulForYou
The socks were too big
The socks were too big. Their sizing does not take into consideration foot width. They did offer me a smaller size but these did not work either. When I asked for a refund they tried to get me to take a percentage refund of my cost. Luckily I had my original receipt and saw I had paid for free returns. When I brought it to their attention I was given a full refund. They knew this all along as the original receipt was returned with the refund notification. Not the way to treat a customer.
6 June 2026
Unprompted review
Reply from Onecompress
It sounds like there was a significant disconnect between our standard service policy and your experience, and I hear your frustration regarding the refund process. I appreciate you bringing this to light; maintaining transparency and honoring our commitments—especially regarding free returns—is vital to the trust we want to build.
Please know that the partial refund option is provided solely as an alternative for customers who might prefer to keep the item as a thoughtful gift for family or friends at a significantly discounted price. It is never our intention to take advantage of anyone, and I am sorry that this came across differently in your interaction.
If you would like to discuss this further or have any additional concerns, please reach out to our team directly at support@onecompress.com or call us at +1 (877) 880-7132. Thank you for your patience and for holding us accountable.
The Onecompress Team
excellent customer service
Bamboo compression sock I ordered arrived, and my error sock has the grip. Your website is very clear with the phone number and your representative.Maica most helpful
1st I appreciate it. She was very quick to answer the call, not keeping me hanging.
& no problems no complications. She is having my preferred compression socks sent to me.
It’s a true pleasure, dealing with someone so professional and making all this very easy
6 June 2026
Unprompted review
Reply from Onecompress
Getting that sizing swap sorted out so quickly is a total win! It’s awesome to hear that Maica was able to jump on the line and make the whole process smooth and complication-free. We strive to make sure your experience is professional and easy every step of the way, and we’re thrilled she delivered on that.
Welcome to the Onecompress family—we’re so glad to have you with us!
The Onecompress Team
#OnecompressFamily #SupportSquad #CustomerServiceWin #FiveStarService #GratefulForYou
Fabulous products
Fabulous products. Great customer service and support. I wear my knee sleeves everyday. So comfortable and I notice a difference in my knees and legs in terms of less pain. I’m a tennis player and I highly recommend these products!
5 June 2026
Unprompted review
Reply from Onecompress
Being able to stay on the court while managing pain is a huge win! We are thrilled to hear that the sleeves are becoming such a dependable part of your daily routine and that you're feeling the difference during your matches.
Welcome to the Onecompress family—we are so glad to have you with us!
The Onecompress Team
#OnecompressFamily #TennisLife #ComfortInMotion #SupportSquad #GratefulForYou
I had seen the advertisements for these on FB
I had seen the advertisements for these knee sleeves all over FB and thought I needed to try them! Glad I have, my knees felt relieved right after slipping them on, I could walk a little better and get up a little better. I have Osteoarthritis in both knees and have tried other knee compression sleeves and all did more harm than good. To tight, bunched up at the back of the knees, rolled down. These bamboo sleeves are SO much better! They don't over heat my legs when it's hot out. My work requires walking for 8 hrs a day, so I need support.I will be buying another pair and will look into the bamboo gloves for arthritis as well. Ordering was easy and my sleeves arrived within 3 days. Customer service is excellent!
3 June 2026
Unprompted review
Reply from Onecompress
Getting that immediate relief is the best feeling, especially when your workday demands so much movement! It is a huge relief to find gear that actually stays in place, breathes well, and supports you through an eight-hour shift without bunching up or overheating.
We are honored to be your go-to for support and can’t wait for you to experience that same comfort with our bamboo gloves. Welcome to the Onecompress family!
The Onecompress Team
#OnecompressFamily #ComfortInMotion #WorkDaySupport #ArthritisRelief #GratefulForYou
The toeless sleeves at night and ankle…
The toeless sleeves at night and ankle socks in the day are truly helping my neuropathy! They are so comfortable!
5 June 2026
Unprompted review
Reply from Onecompress
That is fantastic news! Managing neuropathy with the right gear is a game-changer, and we’re so glad you’ve found the perfect rotation with the toeless sleeves for nighttime and ankle socks for the day. Getting that consistent support around the clock makes all the difference.
Welcome to the Onecompress family—we’re honored to be part of your daily routine!
The Onecompress Team
#OnecompressFamily #NeuropathySupport #ComfortInMotion #SupportSquad #GratefulForYou
Excellent customer service by Justine
Excellent customer service by Justine. I ordered the incorrect size which had already been placed. As a matter of good will Justine organised the correct size to be sent.
31 May 2026
Unprompted review
Reply from Onecompress
Getting that sizing error sorted out with a gesture of goodwill is a true hallmark of the support we strive for! We are thrilled that Justine could turn your order around so effectively and get the right fit on its way to you.
Welcome to the Onecompress family—we are so glad to have you with us!
The Onecompress Team
#OnecompressFamily #CustomerServiceWin #SupportSquad #GoingAboveAndBeyond #GratefulForYou
Customer service excellence
Customer service excellence! Jean quickly helped in correcting an order error. Thankful for the quick response and turnaround!
3 June 2026
Unprompted review
Reply from Onecompress
Having Jean resolve that order error so quickly is a total win! We aim to make sure every fix feels effortless, and we are thrilled that you’re pleased with the turnaround.
Welcome to the Onecompress family—we are so glad to have you with us!
The Onecompress Team
#OnecompressFamily #CustomerServiceWin #SupportSquad #FiveStarService #GratefulForYou
Excellent product and service
I ordered the knee sleeves and ankle sleeves. Right away I loved the ankle sleeves as they instantly provided me with the support and comfort around my arch and ankle. The knee sleeves did not fit as perfectly as I had hoped. I followed the instructions on how to exchange them for a different size. The person I spoke to through email was very kind and helpful! She reordered what I needed for me and I received them in 2 days! Totally impressed with the service the employees I worked with and the company overall. As well as the quality of the products I purchased!
31 May 2026
Unprompted review
Reply from Onecompress
It is fantastic that you felt that immediate relief from the ankle sleeves, and we are so glad we could get your knee sleeves swapped out and back in your hands within just two days! Ensuring our gear fits perfectly is our primary goal, and we are honored that our team's support and the quality of our products left such a strong impression on you.
Welcome to the Onecompress family—we are thrilled to have you with us!
The Onecompress Team
#OnecompressFamily #SupportSquad #FastService #ComfortInMotion #GratefulForYou
Love the comfort of Onecompress…
Love the comfort of Onecompress products. Bought for my husband as well and he has gotten rid of all other compression socks he had. Having suffered with blood clots and leaky veins, he has tried them all. The Onecompress stockings are comfortable and lighter than others he has tried. Thank you for these great
products. We both are very satisfied customers.
4 March 2026
Unprompted review
Reply from Onecompress
Hearing that these stockings have become the go-to choice after trying everything else for such significant health challenges is truly meaningful. Knowing they provide that perfect balance of comfort and lighter weight for your husband is a huge win for us.
We are so glad to have both of you in the Onecompress family!
The Onecompress Team
#OnecompressFamily #ComfortInMotion #SupportSquad #GratefulForYou #QualityMatters
Customer Service agent Theo
I called and talked to Theo who was very informative. I was undecided on the socks I wanted to order and I asked if he could call be back a couple hours later and he did. He was one of the best customer service agents I have ordered any product with in a long time. He was courteous, knowledgeable about your product, helpful, patient, kind and very helpful with my decisions. He is definitely an asset to your company. I am very happy with your products other than the XL-2X is almost to snug to fit on a size 12 shoe. Thanks for the great customer service!
1 May 2026
Unprompted review
Reply from Onecompress
Having Theo provide that kind of dedicated, callback-based support is a massive win! We are thrilled he took the time to ensure you felt confident in your decision—patience and product knowledge are exactly what we aim for with every interaction.
Regarding the sizing, we truly appreciate the feedback on the fit for a size 12 shoe. It helps us immensely as we continue to refine our sizing guides to better serve everyone in the Onecompress family. We are so glad to have you with us!
The Onecompress Team
#OnecompressFamily #SupportSquad #CustomerServiceWin #ComfortInMotion #GratefulForYou
Absolute best customer service
Absolute best customer service. Ordered my wife the knee brace. After receiving it she went to put it on and immediately saw it was the wrong size. I was confident I ordered correctly. Went back, looked at order, and somehow I never did change the size. It was a Sunday when I emailed onecompress about this to inquire about an exchange. Didnt expect to hear back till Monday. To my surprise I was promptly replied to on Sunday and chatted back and forth. Initial conversation was to send back wrong one, when received they would send out correct one. I was good with that. When I asked how/where to return they told me to not worry about it. Had correct one ready to ship. Just hang onto the incorrect one. Not only were they friendly and easy to deal with, but I was really surprised to be contacted on a Sunday to resolve the problem that was all my fault. Then to go above and beyond to send us out the second at no charge and not bother with return. I would have had no problem returning at my expense. Been a long time since I’ve dealt with a company online for an issue that was friendly, prompt, and went beyond expectations. Thank You
31 May 2026
Unprompted review
Reply from Onecompress
It is refreshing to hear about an experience that restores faith in online customer service! Taking accountability for an ordering error is one thing, but having that met with such immediate, generous support on a Sunday is truly rare.
We are delighted that our team could take the stress out of the situation and get the right fit to your wife without any extra hurdles. Thank you for choosing us—we are so happy to have you in the Onecompress family!
The Onecompress Team
#OnecompressFamily #CustomerServiceWin #GoingAboveAndBeyond #SupportSquad #GratefulForYou
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