I am not happy about having to live chat and then live chating again because I couldn't get anybody on phone. Told 25 minute wait. Just to get my shipments manageable . First time after a bunch of ba... See more
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Review summary
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Reviews shaping this summary
At first I had my doubts although after I texted with a lady who was very understanding with my issue that I received a omega xl box that was empty and actually the post master put a stamp on the... See more
Company replied
The agent did everything to keep me connected to Omega, I'm on a fixed income and didn't think I could Go forward but the agent did everything in his or her means to help me thank you Omega XL
Company replied
They were understanding about the situation I'm in about being able to afford things now. They were flexible about billing options like the frequency of my products. I appreciate that. The agent David... See more
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Company details
Written by the company
The ultimate joint health and mobility support supplement. OmegaXL goes beyond standard omega-3 supplements that mainly contain just EPA and DHA. It is a concentrated source of green-lipped mussel oil packed with a powerful combination of healthy fatty acids and lipid mediators. Backed by over 40 years of clinical research, this high-potency blend promotes joint, muscle, immune and respiratory health.
Contact info
United States
- omegaxl.com
4.4
Excellent
405 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Place to get your supplements
Fast helpful service, User friendly website and great products for an actual good price. Check out their Vitamin C,D and other supplements that are higher quality and better priced then what you get in stores.
28 January 2026
Reply from OmegaXL
Hello, Seth. Thank you for such a thoughtful review! We’re thrilled to hear you found our service fast and helpful, our website easy to use, and our products high quality at a great value. We especially appreciate the shout‑out to our other supplements—providing premium quality at fair prices is something we’re very proud of. Thank you for recommending us, and we look forward to serving you again!
Victor VM43967228
Victor VM43967228, my request was to cancel my autoship. Victor very professionally attempted to convince me of other options. As a retired sales professional, I could see his training and the salesman's motto Persistence overcomes Resistance! I complimented him on his efforts, and he fulfilled my request. I will order at my pace and do appreciate the discount opportunity!
Thomas Hansen 660 Wilcox Avenue Bronx NY 10465
27 January 2026
Reply from OmegaXL
Hello, Tom. Thank you so much for your thoughtful review! We’re delighted to hear that Victor provided you with a professional and attentive experience. His goal is always to offer helpful options while respecting each customer’s needs, and your recognition of his efforts means a great deal. We’re glad he was able to honor your request and ensure you felt comfortable ordering at your own pace. We truly appreciate your business and your kind words — and we’re always here whenever you’re ready to shop with us again!
Great communication!
27 January 2026
Reply from OmegaXL
Hello, Johanna. Thank you for the great feedback! We’re so glad to hear the communication was smooth and clear. We appreciate you taking the time to share your experience!
the customer service person was great…
the customer service person was great he fixed the problem.
27 January 2026
Reply from OmegaXL
Hello, Joyce. Thank you for your review! We're so glad to hear that our customer service team was able to quickly resolve the issue for you. We appreciate you taking the time to share your experience and we're always here if you need anything else!
Was hasty in canceling my autoship…
Was hasty in canceling my autoship yesterday.
Agent was helpful and understanding to reinstate my autoship.
Product is working.
27 January 2026
Reply from OmegaXL
Hello, Alexandra. Thank you for sharing your experience with us! We're glad to hear that our agent was able to quickly assist and reinstate your auto-ship. We understand that changes happen, and we're always here to help make things right. We're also happy to hear the product is working well for you. Thanks again for your trust and for being part of our community!
Customer service chat was easier than…
Customer service chat was easier than most supports on other platforms and or businesses no longer hold times and they got right to the point 5 stars
27 January 2026
Reply from OmegaXL
Hello, Adrian. Thank you so much for the 5‑star review! We’re thrilled to hear that our chat support was quick, easy, and got straight to the point—exactly the experience we aim to deliver. We truly appreciate you taking the time to share your feedback and are always here whenever you need us!
Exceptional Customer Service
My customer service representative Victor -VM43967228 was exceptional! Very professional and patient with my request.
23 January 2026
Reply from OmegaXL
Hello, M. Doss. We’re thrilled to hear that Victor provided exceptional service. His professionalism and patience are exactly what we strive for, and we’re glad he was able to assist with your request. If you ever need anything else, we’re always here to help!
Great service over the phone as always
Great service over the phone as always, professional and friendly agents.
21 January 2026
Reply from OmegaXL
Hello, Roberto. Thank you so much for your kind review! We’re thrilled to hear that you consistently receive great service from our team. Our agents work hard to provide professional, friendly support, and it’s wonderful to know that it shows in your experience. If there’s ever anything more we can help you with, we’re always here for you!
Reply from OmegaXL
Hello, Dralin. We’re so glad to hear that our agent was helpful, courteous, and thoughtful during your interaction. Providing caring, attentive support is something we take great pride in, and it’s great to know that it made a positive difference in your experience. If there’s ever anything more we can do for you, we’re always here to help!
was able to get shipment sooner than…
was able to get shipment sooner than autoship date
21 January 2026
Reply from OmegaXL
Hello, Beverly. We’re glad to hear you were able to get your shipment earlier than your auto-ship date. Making sure you have what you need, when you need it, is important to us, and we’re happy everything worked out smoothly for you. If there’s ever anything else we can do to make your experience even better, we’re always here to help!
No such thing as a hassle-free return…
No such thing as a hassle-free return policy.
Sent back my order and I was told it didn’t reach the facility within the 15-day return period so no refund will be issued. They claim the return policy is stated; however,
I saw it as 30-day. This company tries to take your money anyone they can.
20 January 2026
Unprompted review
Reply from OmegaXL
Hello, Traci. We’re sorry to hear about the frustration with your return, and we understand how disappointing this experience must have been. Our return policy does include specific timelines, but we’d be happy to review your order and tracking details to make sure everything was handled correctly. Please reach out with your order number so we can take a closer look and work toward a resolution.
Changing phone number
Just had to change my phone number and the agent did a fine job at my request.
20 January 2026
Reply from OmegaXL
Hello, Toni. Thank you for sharing your experience! We’re glad to hear that our agent was able to update your phone number quickly and take care of your request. We appreciate you taking the time to leave a review and are always here if you need anything else!
Reply from OmegaXL
Hello, Janet. Thank you so much for your kind words! We’re delighted to hear that you found our team helpful and pleasant to work with. We truly appreciate you taking the time to share your experience and are always here if you need anything!
I called to cancel my autoship…
I called to cancel my autoship subscription because I can't afford to cover any overdrafts, due to my forgetting about the autoship charge. I explained to Victor that I forgot about this month's autoship charge and was short the money to cover it. He suggested a couple different options, the last one of which I agreed to try. He was patient and resourceful, and I greatly appreciate his compassion and concern to find something that worked for me!
20 January 2026
Reply from OmegaXL
Hello, Diane. Thank you for sharing your experience with us! We’re so glad to hear that Victor was able to support you with patience and compassion during a stressful situation. Life gets busy, and it means a lot to know he could walk you through different options and help you find a solution that worked for you. We truly appreciate your feedback and are always here if you need anything in the future.
Omega XL REALLY WORKS
Omega XL REALLY WORKS! I had arthritic pain in my thumb base joint for a year when I started taking OmegaXL.It took about 2 1/2 weeks of taking it but then one day I woke up and the pain was gone. I completed the pills I got and decided not to take it again but the pain came back so I ordered more and pain is gone never coming back . Great product that works.
18 January 2026
Unprompted review
Reply from OmegaXL
Hello Karen. Thank you so much for sharing your experience! We’re thrilled to hear that OmegaXL has helped ease your joint discomfort and that you found lasting relief after just a few weeks. Stories like yours mean a lot to us, and we’re grateful you took the time to let others know how well it’s worked for you. We’re here anytime you need support, and we truly appreciate you being part of our community!
Excellent service
I needed to change my auto ship date and it was very quick & easy on the auto chat. I'm feeling effects of this only 2 weeks in!
17 January 2026
Reply from OmegaXL
Hello, Janet. Thank you so much for your review! We’re thrilled to hear that updating your auto‑ship date was quick and easy, and even more excited that you’re already feeling positive results! We’re here anytime you need support, and we truly appreciate you being part of our community!
I told you to stop the shipment
I told you to stop the shipment. I have too many. Take me off auto send.
9 January 2026
Reply from OmegaXL
Hi, Susan. Thank you for your feedback. We’re sorry for the inconvenience you experienced. Your satisfaction is important to us, and we understand how frustrating unwanted shipments can be. Please contact us back regarding your account so that we can assist you further.
Closing My Account
In seeking to close my account, I was given counter-offers. It was almost like I had to convince them that I was serious about canceling. I understand their perspective, but it took extra time.
16 January 2026
Reply from OmegaXL
Hello, Jeff. Thank you for taking the time to share your experience. We’re truly sorry that the cancellation process felt longer or more complicated than it should have. While we aim to offer helpful options, it’s important that the process always feels respectful and straightforward. We appreciate your feedback—it helps us improve—and we’re here if you ever need anything in the future.
Reply from OmegaXL
Hello, Marcia. Thank you so much for sharing your experience! We’re thrilled to hear that our representative was kind and understanding. Providing compassionate and helpful service is always our top priority. We appreciate your feedback and look forward to assisting you again!
This company has excellent customer…
This company has excellent customer service. David was so helpful and informative.
9 January 2026
Reply from OmegaXL
Hi, Jackie. Thank you for your wonderful feedback! We’re delighted to hear that you had such a great experience with our customer service and that David was helpful and informative. Providing excellent support is always our priority, and we truly appreciate you taking the time to share your experience!
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