I am not happy about having to live chat and then live chating again because I couldn't get anybody on phone. Told 25 minute wait. Just to get my shipments manageable . First time after a bunch of ba... See more
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Review summary
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Reviews shaping this summary
At first I had my doubts although after I texted with a lady who was very understanding with my issue that I received a omega xl box that was empty and actually the post master put a stamp on the... See more
Company replied
The agent did everything to keep me connected to Omega, I'm on a fixed income and didn't think I could Go forward but the agent did everything in his or her means to help me thank you Omega XL
Company replied
They were understanding about the situation I'm in about being able to afford things now. They were flexible about billing options like the frequency of my products. I appreciate that. The agent David... See more
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Company details
Written by the company
The ultimate joint health and mobility support supplement. OmegaXL goes beyond standard omega-3 supplements that mainly contain just EPA and DHA. It is a concentrated source of green-lipped mussel oil packed with a powerful combination of healthy fatty acids and lipid mediators. Backed by over 40 years of clinical research, this high-potency blend promotes joint, muscle, immune and respiratory health.
Contact info
United States
- omegaxl.com
4.4
Excellent
409 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 1 week
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Excellent service
I needed to change my auto ship date and it was very quick & easy on the auto chat. I'm feeling effects of this only 2 weeks in!
17 January 2026
Reply from OmegaXL
Hello, Janet. Thank you so much for your review! We’re thrilled to hear that updating your auto‑ship date was quick and easy, and even more excited that you’re already feeling positive results! We’re here anytime you need support, and we truly appreciate you being part of our community!
I told you to stop the shipment
I told you to stop the shipment. I have too many. Take me off auto send.
9 January 2026
Reply from OmegaXL
Hi, Susan. Thank you for your feedback. We’re sorry for the inconvenience you experienced. Your satisfaction is important to us, and we understand how frustrating unwanted shipments can be. Please contact us back regarding your account so that we can assist you further.
Closing My Account
In seeking to close my account, I was given counter-offers. It was almost like I had to convince them that I was serious about canceling. I understand their perspective, but it took extra time.
16 January 2026
Reply from OmegaXL
Hello, Jeff. Thank you for taking the time to share your experience. We’re truly sorry that the cancellation process felt longer or more complicated than it should have. While we aim to offer helpful options, it’s important that the process always feels respectful and straightforward. We appreciate your feedback—it helps us improve—and we’re here if you ever need anything in the future.
Reply from OmegaXL
Hello, Marcia. Thank you so much for sharing your experience! We’re thrilled to hear that our representative was kind and understanding. Providing compassionate and helpful service is always our top priority. We appreciate your feedback and look forward to assisting you again!
This company has excellent customer…
This company has excellent customer service. David was so helpful and informative.
9 January 2026
Reply from OmegaXL
Hi, Jackie. Thank you for your wonderful feedback! We’re delighted to hear that you had such a great experience with our customer service and that David was helpful and informative. Providing excellent support is always our priority, and we truly appreciate you taking the time to share your experience!
I contacted them with an auto ship…
I contacted them with an auto ship concern and David, their representative was extremely professional, helpful and efficient. He was able to assist me with a much more feasible solution.
10 January 2026
Reply from OmegaXL
Hello, Alfie. Thank you for sharing your experience! We’re so glad David was able to assist you with your auto-ship concern in such a professional and efficient manner, and help you find a solution that works better for you. We appreciate your feedback and look forward to continuing to provide excellent service whenever you need us!
Reply from OmegaXL
Hi, Neecia. Thank you for your feedback! We’re thrilled to hear you’re enjoying the product. Your support means a lot to us, and we look forward to continuing to provide you with quality and care.
Didn't quite accomplish what I wanted
Didn't quite accomplish what I wanted, but your representative was able to assist with a different option.
10 January 2026
Reply from OmegaXL
Hello, Ray. Thank you for sharing your feedback! While we’re sorry the original option didn’t fully meet your needs, we’re glad our representative was able to assist you with an alternative solution. Your satisfaction is important to us, and we appreciate the opportunity to make things right.
They are very understanding.
9 January 2026
Reply from OmegaXL
Hello, Jackie. Thank you for your kind words! We’re glad to hear you had a great experience and found our team understanding. Providing helpful and compassionate service is always our priority, and we appreciate you taking the time to share your feedback!
It was very easy to pause my…
It was very easy to pause my subscription for a couple of months. Victor, who helped me was very helpful.
9 January 2026
Reply from OmegaXL
Hello, Charlotte. Thank you for sharing your experience! We’re happy to hear that pausing your subscription was quick and easy, and that Victor provided the support you needed. We appreciate your feedback and look forward to continuing to serve you whenever you’re ready to resume!
The person I spoke to was very helpful…
The person I spoke to was very helpful and very polite.
31 December 2025
Reply from OmegaXL
Hello, Jan. Thank you so much for sharing your experience! We’re thrilled to hear that our team member was helpful and polite. Providing excellent service is always our top priority, and your feedback means a lot to us. If there’s anything else we can assist you with, please don’t hesitate to reach out.
This product is clinically impossible…
This product is clinically impossible to work as advertised. A complete scam. Fake testimonials. Fake reviews
In response to Omegaxl claims of clinical testing. The only clinical testing of the ingredients of Omegaxl were done without connection to Omegaxl or testing Omegaxl. Also at clinical dosages which were 15x higher than the dosage of Omegaxl. Omegaxl has never been clinically tested to achieve the results they claim. Omegaxl intentional uses these third party testing to deceive the consumer.
4 January 2026
Unprompted review
Reply from OmegaXL
Hello, Ken. Thank you for sharing your feedback. We’re sorry to hear that you feel this way. Our goal is to provide products that meet high standards of quality and effectiveness, and we take concerns like yours seriously. The product is supported by research and customer experiences, but we understand results can vary. We’d appreciate the opportunity to learn more about your experience and address any concerns directly. Please reach out to us at by phone or via live chat so we can assist you further.
Reply from OmegaXL
Hello, Kim. Thank you so much for your kind words! We’re thrilled to hear you found our team friendly and helpful. Your feedback means a lot to us, and we’re always here if you need anything else.
Product worked as advertised
Product worked as advertised. It helped my wife's hip joint pain and mobility.
31 December 2025
Reply from OmegaXL
Hello, Don. Thank you for sharing your experience! We’re so glad to hear the product worked as advertised and helped improve your wife’s hip joint pain and mobility. That’s exactly the kind of positive impact we strive for. If you ever have any questions or need further support, we’re always here to help!
Don't be pushy
I am not happy about having to live chat and then live chating again because I couldn't get anybody on phone. Told 25 minute wait. Just to get my shipments manageable . First time after a bunch of back and forth she finally agreed to holding shipment to March and then one bottle every month. Why would I want to pay postage every month? I asked and finally got next shipment coming in April and then 2 bottles every 60 days. This stuff is crazy expensive the way it is, with not having a 5 month surplus on hand because you can't manage your shipments without a headache.
30 December 2025
Reply from OmegaXL
Hello! Thank you for sharing your feedback. We’re sorry to hear about the challenges you experienced with managing your shipments and reaching us by phone. We understand how important convenience and cost-effectiveness are, and we appreciate your patience while working through the adjustments. Your comments help us improve, and we’ll make sure they’re shared with our team. If you need further assistance or have any questions, please don’t hesitate to reach out—we’re here to help.
I am so greatful for Omega Xl
I am so greatful to have watched the commercial for omega xl. It has changed my life by 100%. I feel great everyday, I have more energy because im no longer in pain. For the past 9 months my life is so much more enjoyable. I can do things that I have not been able to do before. I thank you omega xl for the introduction you sent out with John Walsh's help. I was blessed with that message. Thank you again.
29 December 2025
Reply from OmegaXL
Hello, Elizabeth. Thank you so much for sharing your experience! We’re thrilled to hear that OmegaXL has made such a positive impact on your life and helped you feel better every day. Your story inspires us, and we’re grateful to have played a part in your wellness journey. Thank you for trusting us!
Elder abuse …
This company was told three months ago via phone to cancel the auto-pay and products. Since then they have gone into my mother’s account three times without permission. This is unacceptable and I consider this elder abuse. A stop payment was initiated with our banking institution for a full refund! I saw your response and my family has nothing to discuss with your company ever again! Train your employees not to deceive people who request cancellation! You are blocked from the account and cannot access it ever again! Good luck with this business! Undesired bottles received on Saturday were sent back via USPS. Have a nice day!
22 December 2025
Unprompted review
Reply from OmegaXL
Hello, Traci. Thank you for sharing this with us. We’re deeply sorry for the inconvenience and concern this situation has caused. This is not the experience we want for our customers, and we take these matters very seriously. Please contact us immediately at so we can review the account, stop any future charges, and work toward a full resolution. Your feedback is important, and we’re committed to addressing this promptly and improving our processes.
Reply from OmegaXL
Hello, Jesus. Thank you for your review! We’re thrilled to hear that our team member provided excellent assistance. Delivering great customer service is always our priority, and your feedback means a lot to us. If you need anything else, we’re here to help!
Got here in a reasonable amount of…
Got here in a reasonable amount of time,even though it was during the holidays. I waited till I couldn't wait anymore glad they got here thank y'all so much
27 December 2025
Reply from OmegaXL
Hello, Monroe. Thank you for your kind words! We’re so glad your order arrived in a reasonable time, especially during the busy holiday season. We appreciate your patience and are thrilled to hear you’re happy with your purchase. If you need anything else, we’re always here to help!
Products OmegaXL are not at all…
Products OmegaXL are not at all effectively and expensive . Every time I try to cancel subscription they try to defer it. The money back is NO guarantee. They keep deferring it so they won’t give back the money even if it doesn’t work at all (I still have empty bottles). I tried to stop the automated order right after 30 days by calling. They could stop the shipping in time but they wouldn’t and keep pushing me trying. They said they would extend 30 days money back guarantee but when I tried to stop again they kept pushing me to extend using it and eventually no money back for sure.
5 October 2025
Unprompted review
Reply from OmegaXL
Hello, Tien. Thank you for sharing your experience. We’re truly sorry to hear about the challenges you faced with cancellation and the money-back guarantee. This is not the experience we want for our customers, and we appreciate you bringing it to our attention. Please contact us directly at so we can review your account, stop any future shipments, and work toward a resolution. Your feedback is valuable, and we’re committed to improving our process to ensure transparency and customer satisfaction
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