I am not happy about having to live chat and then live chating again because I couldn't get anybody on phone. Told 25 minute wait. Just to get my shipments manageable . First time after a bunch of ba... See more
Company replied
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Review summary
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Reviews shaping this summary
At first I had my doubts although after I texted with a lady who was very understanding with my issue that I received a omega xl box that was empty and actually the post master put a stamp on the... See more
Company replied
The agent did everything to keep me connected to Omega, I'm on a fixed income and didn't think I could Go forward but the agent did everything in his or her means to help me thank you Omega XL
Company replied
They were understanding about the situation I'm in about being able to afford things now. They were flexible about billing options like the frequency of my products. I appreciate that. The agent David... See more
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Company details
Written by the company
The ultimate joint health and mobility support supplement. OmegaXL goes beyond standard omega-3 supplements that mainly contain just EPA and DHA. It is a concentrated source of green-lipped mussel oil packed with a powerful combination of healthy fatty acids and lipid mediators. Backed by over 40 years of clinical research, this high-potency blend promotes joint, muscle, immune and respiratory health.
Contact info
United States
- omegaxl.com
4.4
Excellent
404 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 1 week
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Reply from OmegaXL
Hello, Ruth. Thank you for the great feedback! We’re so glad to hear that you found our team responsive and easy to work with when making changes. We truly appreciate you taking the time to share your experience and look forward to assisting you again!
Mike was a great help
Mike was a great help. He assisted me in all my needs, very professional and polite
12 February 2026
Reply from OmegaXL
Hello, Dawn. Thank you so much for your kind words! We’re thrilled to hear that Mike was able to assist you and provide the professional, polite service you deserve. We truly appreciate you taking the time to share your experience and look forward to helping you again in the future!
Very good service
The person who delivered the package went up to my floor and delivered it right outside my door.
12 February 2026
Reply from OmegaXL
Hello Lani, Thank you for your review! We’re glad to hear your package was delivered directly to your door. We appreciate you taking the time to share your experience and hope you enjoy your order!
Customer service was very friendly and…
Customer service was very friendly and helped update my account with no trouble at all. Very satisfied with my experience today.
11 February 2026
Reply from OmegaXL
Hello, Margo. Thank you for sharing your experience! We’re so glad to hear that our customer service team was friendly and able to update your account with ease. Providing smooth, stress‑free support is always our goal, and it’s great to know we delivered that for you today. We truly appreciate your feedback and look forward to assisting you again whenever you need us!
Reply from OmegaXL
Hello, Rebecca. Thank you so much for sharing this kind review! We’re thrilled to hear that Victor was kind and attentive to your needs. Providing thoughtful, personalized support is what we strive for, and it’s wonderful to know he made your experience a positive one. We truly appreciate you taking the time to share your feedback and look forward to serving you again!
The person was very helpful
The person was very helpful. Also gave me a recap of what we talked about and can refer back to it
10 February 2026
Reply from OmegaXL
Hello, Raymond. Thank you so much for your feedback! We’re glad to hear that our team member was very helpful and that the recap provided was useful for you to refer back to. We appreciate you taking the time to share your experience and look forward to assisting you again whenever you need us!
Product not working for me.
Well first customer service is fine. The product not so much. I took it for a few weeks and it did nothing. Customer service sent me a free bottle to up my dose to 3 caps. Still feel nothing changed.
2 February 2026
Reply from OmegaXL
Hello, Neil. Thank you for sharing your experience. We’re glad to hear our support team took good care of you, but we’re sorry the product hasn’t delivered the results you were hoping for. Everyone responds differently, and we never want you to feel disappointed. Our team would love to review your experience more closely and help find a solution that works better for you. Please reach out to us directly.
Your Chat Agent helped me very much
Your Chat Agent helped me very much. I think his name was Victor, but do not remember. I did do the other survey, but for some reason it did not go through. I am glad to have another opportunity. I appreciated his help. I have received your product and will take it as he suggested.
2 February 2026
Reply from OmegaXL
Hello, Janice. Thank you for your review! We’re glad to hear our chat agent was able to help, and we’ll be sure to share your kind words with Victor. We appreciate you taking the time to leave feedback, and we’re happy your product arrived safely. If you need anything else, we're always here for you!
Helpful and happy
Victor was very thorough and helpful and solved the problem ! All is good!
9 February 2026
Reply from OmegaXL
Hello, Michelle. Thank you for the wonderful review! We’re so glad to hear that Victor was thorough, helpful, and able to get everything resolved for you. We’ll be sure to pass your kind words along to him. If you ever need anything else, we’re always here to help!
Reply from OmegaXL
Hello, Marzena. Thank you so much for the kind feedback! We’re glad to hear you had a great experience with our fast and helpful customer service.
Customer service is excellent
Mike was courteous and pleasant. He was so easy to work with and updated my account just the way I wanted it to be done.
6 February 2026
Reply from OmegaXL
Hello, Judy. Thank you for taking the time to share your experience! We’re so glad to hear that Mike was courteous, pleasant, and easy to work with. It’s great to know he was able to update your account exactly as you requested. We truly appreciate your feedback and your trust in our team.
The staff is wonderfully nice
The staff is wonderfully nice, the product to recent to tell the price is the only issue
9 January 2026
Reply from OmegaXL
Hello, Lillian. Thank you for the kind words about our team—we truly appreciate that. We understand your thoughts on pricing, especially when you’re still early in trying the product, and we’ll be sure to share your feedback with our team. Please feel free to reach out if you have any questions as you continue using it.
Reply from OmegaXL
Hello, Gigi. Thank you for your kind feedback! We’re glad to hear your concern was addressed and that you’re having a positive experience. Please don’t hesitate to reach out if there’s anything more we can assist you with.
I spoke with a real person and they did…
I spoke with a real person and they did exactly what I asked. No passing me around to 3 different departments and no hassle over skipping a couple of months.
3 February 2026
Reply from OmegaXL
Hello, Debbie. Thank you for sharing your experience! We’re glad to hear you were able to speak with a real person who handled your request exactly as needed—without being passed around or dealing with any hassle. Making things simple and flexible, including skipping shipments when needed, is important to us. We truly appreciate your feedback!
The OmegaXL is excellent
The product is very good. I have never had to use the support until now. I was able to go in the chat and get a quick response and solution to my accumulation of product without ending my subscription.
3 February 2026
Reply from OmegaXL
Hello Randy. Thank you for your thoughtful review! We’re so glad to hear that you’ve had a great experience with our product, and that when you needed support, our chat team was able to respond quickly and help resolve the product accumulation without requiring you to cancel your subscription. Making things easy and flexible for our customers is very important to us. We truly appreciate you taking the time to share your experience!
I don't have much time for this right…
I don't have much time for this right now due to I am moving right now,
But just wanted to say I chatted with a REP: Victor to change my next ship date and he helped me. It was easy and fast. Great customer service Rep.
Thanks Victor !!
3 February 2026
Reply from OmegaXL
Hello, Gloria. Thank you so much for taking the time to share your experience—especially while you’re in the middle of moving! We’re really glad to hear that Victor was able to help you quickly and make changing your next shipment easy. We’ll be sure to pass along your kind words to him. Wishing you a smooth move, and thank you for being part of our community!
Great Customer Service
The customer service representative, Victor, was very pleasant, and took care of my request quickly and efficiently.
2 February 2026
Reply from OmegaXL
Hello, Barbara. Thank you for your kind review! We’re so glad to hear Victor was pleasant and able to take care of your request quickly and efficiently. We’ll be sure to share your feedback with him—we appreciate you choosing us!
Was very helpful and resolved my issue…
Was very helpful and resolved my issue quickly and friendly
2 February 2026
Reply from OmegaXL
Hello, Mildred. Thank you so much for your kind words! We’re glad to hear our team was able to resolve your issue quickly and provide friendly support. We truly appreciate you taking the time to share your experience.
Friendly and quick service
Friendly and quick service. Also found a a great solution to keep me from cancelling my membership.
30 January 2026
Reply from OmegaXL
Hello, Jackie. We really appreciate you taking the time to share your experience. It’s great to hear our team delivered quick, friendly service and helped find the right solution for your needs. Thank you for being a valued member!
Place to get your supplements
Fast helpful service, User friendly website and great products for an actual good price. Check out their Vitamin C,D and other supplements that are higher quality and better priced then what you get in stores.
28 January 2026
Reply from OmegaXL
Hello, Seth. Thank you for such a thoughtful review! We’re thrilled to hear you found our service fast and helpful, our website easy to use, and our products high quality at a great value. We especially appreciate the shout‑out to our other supplements—providing premium quality at fair prices is something we’re very proud of. Thank you for recommending us, and we look forward to serving you again!
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