I am not happy about having to live chat and then live chating again because I couldn't get anybody on phone. Told 25 minute wait. Just to get my shipments manageable . First time after a bunch of ba... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
At first I had my doubts although after I texted with a lady who was very understanding with my issue that I received a omega xl box that was empty and actually the post master put a stamp on the... See more
Company replied
The agent did everything to keep me connected to Omega, I'm on a fixed income and didn't think I could Go forward but the agent did everything in his or her means to help me thank you Omega XL
Company replied
They were understanding about the situation I'm in about being able to afford things now. They were flexible about billing options like the frequency of my products. I appreciate that. The agent David... See more
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Company details
Written by the company
The ultimate joint health and mobility support supplement. OmegaXL goes beyond standard omega-3 supplements that mainly contain just EPA and DHA. It is a concentrated source of green-lipped mussel oil packed with a powerful combination of healthy fatty acids and lipid mediators. Backed by over 40 years of clinical research, this high-potency blend promotes joint, muscle, immune and respiratory health.
Contact info
United States
- omegaxl.com
4.4
Excellent
407 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Rep very kind and helpful.
9 March 2026
Reply from OmegaXL
Hello, Arlyn. Thank you so much for your review! We’re happy to hear that our representative was kind and helpful — that’s exactly the experience we aim to provide. If there’s anything more we can do for you, please don’t hesitate to reach out. We appreciate you taking the time to share your feedback!
Your website is not user friendly.
Your website is not user friendly.
It is hard to maneuver and options are not given for going back and forth between screens and choices.
3 March 2026
Reply from OmegaXL
Hello, Kathryn. Thank you for your feedback. We’re sorry to hear that you found our website difficult to use. Your experience matters to us, and we’re continually working to improve our site. If you’re open to it, we’d appreciate any details you can share so we can better understand what wasn’t user‑friendly and make the right improvements.
Reply from OmegaXL
Hello, Robert. Thank you for your feedback! We’re glad to hear you found your experience very effective. We appreciate you taking the time to share your review and are always here if you need anything further.
Very helpful!
The representative was extremely hello and nice. She helped me with what I needed with no problems ands got my order fixed.
4 March 2026
Reply from OmegaXL
Hello, Krystal. Thank you for taking the time to share your experience! We’re so glad to hear that our representative was friendly and able to take care of your concerns quickly and without any issues. We truly appreciate your feedback and are always here if you need anything else.
Very friendly representative
Very friendly representative. She was well informed and very helpful.
3 March 2026
Reply from OmegaXL
Hello, Gary. Thank you so much for taking the time to share your experience! We're thrilled to hear that our representative was friendly, well‑informed, and helpful during your interaction. Providing great support is something we truly care about, and feedback like yours means a lot to our team. If you ever need anything else, we’re always here to help!
Michelle was the agent I talked with…
Michelle was the agent I talked with and she did an outstanding job. No complaints what so ever. This is the type of experience I have each and every time I work with the agents at Omega XL.
2 March 2026
Reply from OmegaXL
Hello, Diane. Thank you so much for your wonderful review!
We’re thrilled to hear that Michelle provided outstanding support and that you consistently have great experiences with our agents at OmegaXL. Delivering exceptional service every time is exactly what we strive for, and your feedback means a lot to our team. If there’s ever anything more we can assist you with, we’re always here to help!
Reply from OmegaXL
Hello, Robert. Thank you so much for your review! We’re glad to hear that our Support team was able to quickly resolve your concern about the auto‑shipping dates. Ensuring your experience is smooth and stress‑free is always our top priority. If you ever need anything else or have additional questions, we’re here and happy to help!
Customer service was very helpful on…
Customer service was very helpful on the chat. Answered all my concerns.
25 February 2026
Reply from OmegaXL
Hello, Sue. Thank you for your review! We're so glad to hear our chat support team was helpful and able to answer all your concerns. We're always here whenever you need us!
No problem...I had to adjust my shipment and found…
I had to adjust my shipment and found it a very simple process. No argument at all just help in figuring out what I needed!
26 February 2026
Reply from OmegaXL
Hello, Theresa. Thank you for your review! We’re so glad to hear that adjusting your shipment was quick and easy. Our team is always here to help you find exactly what you need — no hassle, just support. We appreciate you sharing your experience!
I used to go to chiropractor 3 times a…
I used to go to chiropractor 3 times a week don’t go at all since taking Omega XL
24 February 2026
Reply from OmegaXL
Hello, Patricia. Thank you for sharing your experience! We’re so glad to hear that you’re feeling a difference since using OmegaXL. We truly appreciate your feedback and are here for you if you ever need anything!
Reply from OmegaXL
Hello, Rosalind. Thank you for your review! We’re glad to hear that all of your questions were answered. If you ever need anything else, we’re always here to help!
The person that helped me through chat…
The person that helped me through chat was very helpful, understanding and quick.
23 February 2026
Reply from OmegaXL
Hello, Patricia. Thank you so much for your review! We’re thrilled to hear that our chat team was helpful, understanding, and quick to assist. Providing a smooth and supportive experience is exactly what we aim for, and your feedback truly means a lot. If you ever need anything else, we’re always here to help!
Michelle was very helpful
Michelle was very helpful with setting up my auto ship to my budget satisfaction.
21 February 2026
Reply from OmegaXL
Hello, Melissa. Thank you for sharing your experience! We're delighted to hear that Michelle was able to help set up your auto-ship in a way that fit your budget perfectly. We appreciate your feedback and are always here if you need anything else!
Very considerate and responsive.
20 February 2026
Reply from OmegaXL
Hello, Michelle. Thank you for your kind review! We’re so happy to hear that you found our team considerate and responsive. We truly appreciate your feedback and are always here if you need anything!
quick and effective
20 February 2026
Reply from OmegaXL
Hello, Stacey. Thank you for the great review! We’re so glad to hear your experience was quick and effective. We appreciate you choosing us and are always here if you need anything!
Product is excellent and customer…
Product is excellent and customer service is great!
20 February 2026
Reply from OmegaXL
Hello, Sandy. Thank you so much for your wonderful review! We’re thrilled to hear that you’re loving the product and had a great experience with our customer service team. Your support means a lot to us, and we’re always here if you need anything in the future!
Beware you are agreeing to a subscription
I ordered it to try it out and I didn’t know that it was a subscription. I called their customer service and they were extremely difficult to deal with. I told him that a had an allergic reaction to their product. They advised me to talk to my doctor and they would just reschedule my next order. I literally had to go off on them and told them to close my account period. The email I received from them states they just canceled the subscription but didn’t close my account.
19 February 2026
Unprompted review
Reply from OmegaXL
Hello, Sir Jeffrey. Thank you for taking the time to share your experience. We’re truly sorry to hear about the confusion with your subscription and the difficulty you encountered when contacting our customer service team. That’s not the level of clarity or support we aim to provide. Your health and comfort are extremely important to us, and we regret that your concerns were not handled with the care you deserved. We also apologize for any frustration surrounding your request to fully close your account. We’d appreciate the opportunity to look into this further and make sure everything is resolved exactly as you intended. If you’re open to it, please reach out to us directly so we can personally review your account, confirm the closures, and address any remaining issues right away. Thank you again for bringing this to our attention. Your feedback helps us improve.
Reply from OmegaXL
Hello, John. Thank you so much for your kind words! We’re thrilled to hear that you found our team friendly, knowledgeable, and responsive. Providing an exceptional customer experience is always our top priority, and feedback like yours means a lot to us. We appreciate you taking the time to share your experience and look forward to assisting you again in the future!”
Reply from OmegaXL
Hello, Frances. Thank you for sharing your experience! We’re so glad to hear that the product is helping relieve your joint pain and that you’re seeing great results with regular use. Knowing it’s been worth every penny truly means a lot to us. We appreciate your feedback and are grateful to have you as a customer!
Reply from OmegaXL
Hello, Luis. Thank you so much for the wonderful review! We’re thrilled to hear you received excellent customer service. Our team works hard to deliver a great experience, and we truly appreciate you taking the time to share your feedback. We look forward to helping you again!
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