I am not happy about having to live chat and then live chating again because I couldn't get anybody on phone. Told 25 minute wait. Just to get my shipments manageable . First time after a bunch of ba... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
At first I had my doubts although after I texted with a lady who was very understanding with my issue that I received a omega xl box that was empty and actually the post master put a stamp on the... See more
Company replied
The agent did everything to keep me connected to Omega, I'm on a fixed income and didn't think I could Go forward but the agent did everything in his or her means to help me thank you Omega XL
Company replied
They were understanding about the situation I'm in about being able to afford things now. They were flexible about billing options like the frequency of my products. I appreciate that. The agent David... See more
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Company details
Written by the company
The ultimate joint health and mobility support supplement. OmegaXL goes beyond standard omega-3 supplements that mainly contain just EPA and DHA. It is a concentrated source of green-lipped mussel oil packed with a powerful combination of healthy fatty acids and lipid mediators. Backed by over 40 years of clinical research, this high-potency blend promotes joint, muscle, immune and respiratory health.
Contact info
United States
- omegaxl.com
4.4
Excellent
406 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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It was very helpful to be able to…
It was very helpful to be able to purchase Omega XL at a reduced price. That was a real surprise! It shows your company cares about your customers. I will continue to buy Omega XL as long as I can.
12 March 2026
Reply from OmegaXL
Hello, Sharon. Thank you so much for your thoughtful review! We’re delighted to hear that the reduced price on OmegaXL was a pleasant surprise and helped make your experience even better. Taking care of our customers is incredibly important to us, so your feedback truly means a lot. We’re grateful for your continued support and look forward to being by your side for as long as you choose OmegaXL.
Changing shipping frequency.
The Chat agent was very nice and very helpful, but it would have been nice if I could have made the change on line, but I understand you want to promote your product. Thanks.
21 March 2026
Reply from OmegaXL
Hello, Linda. Thank you for sharing your feedback! We’re so glad to hear that our chat agent was kind and helpful. We also appreciate your comment about wanting the option to make changes online — that’s valuable insight for us as we continue improving our experience. While we do take time to highlight the benefits of our products, our goal is always to make things as easy and supportive as possible for you. Thank you again for your understanding and for taking the time to leave a review!
Reply from OmegaXL
Hello, Iona. Thank you for your review! We’re so glad to hear that our team was able to help with exactly what you needed. If there’s ever anything more we can assist you with, we’re always here to support you. We truly appreciate you taking the time to share your experience!
Reply from OmegaXL
Hello, Michelle. Thank you so much for your wonderful review! We’re delighted to hear that Michelle made such a positive impression and took the time to explain everything clearly. Providing helpful, personalized support is something we truly value. We’ll be sure to share your kind words with her! If you need anything else, we’re always here to help.
Reply from OmegaXL
Hi, Sharon. Thank you for taking the time to share your feedback! We’re so glad to hear that Michele was able to assist you and provide helpful support. We truly appreciate your review, and if there’s ever anything more you need, we’re always here to help!
They responded quickly and got my auto…
They responded quickly and got my auto ship deferred for the months I needed to deferred.
19 March 2026
Reply from OmegaXL
Hello, Krista. Thank you for your review! We’re happy to hear that our team responded quickly and was able to defer your auto-ship exactly as needed. Making sure your account works on your schedule is important to us, and we appreciate you taking the time to share your experience. If there’s anything else you ever need, we’re always here to help!
Always good customer service from ether…
Always good customer service from ether though phone or text
18 March 2026
Reply from OmegaXL
Hello, Ali. Thank you so much for your review! We’re happy to hear that you’ve consistently received great customer service, whether by phone or live chat. Providing reliable, helpful support across all channels is important to us, and we truly appreciate you taking the time to share your experience. If there’s ever anything more you need, we’re always here to help!
Reply from OmegaXL
Hello, Bee. Thank you for sharing your feedback! We’re so glad to hear that our team listened, understood, and was able to help with what you needed. Providing clear and supportive assistance is always our priority. If there's anything more we can do for you, we're here to help!
Very friendly, helpful service
Service rep was very friendly and helpful. I have been receiving product much faster than I could use it. She was able to lovate my account and suspend shipments for a few months so I could use up some of what has already been received. Exactly what I needed done!
13 March 2026
Reply from OmegaXL
Hello, Mary. Thank you so much for sharing your experience! We’re thrilled to hear that our service representative was able to assist you so efficiently. It’s great to know they were friendly, helpful, and able to locate your account quickly to pause your shipments while you catch up on the products you already have. We always aim to provide flexible, customer‑focused solutions, and we’re glad this was exactly what you needed.
Great Costumer Service
I wanted to change my Auto ship and I am happy with the assistance that I received.
13 March 2026
Reply from OmegaXL
Hello, Julie. Thank you for sharing your experience! We’re so glad to hear that updating your Auto-Ship was smooth and that you were happy with the assistance you received. Providing helpful and hassle‑free support is always our goal, and we’re delighted we could make the process easy for you. If there’s anything else you ever need, we’re here to help!
Fabulous customer service ☺️
13 March 2026
Reply from OmegaXL
Hello, Nanci. Thank you so much for your kind review! We’re delighted to hear that you had a fabulous customer service experience with us. Providing helpful, friendly, and reliable support is our top priority, and it means a lot to know we delivered that for you. If you ever need anything in the future, we’re always here to help!
Friendly, helpful customer service
I used the chat option. The tech was very nice and offered me other options besides canceling my subscription.
13 March 2026
Reply from OmegaXL
Hello, Jennifer. Thank you for taking the time to share your experience! We’re happy to hear that our chat support team was able to assist you and provide helpful alternatives. Delivering friendly, clear, and solution‑focused support is always our priority, and it’s great to know that came through during your interaction. If you ever need anything else, we’re always here to help!
Reply from OmegaXL
Hello, Linda. Thank you so much for your review! We’re thrilled to hear you had a great experience with our customer service. Our team works hard to make every interaction smooth and hassle-free, and it’s wonderful to know that came through for you. If there’s ever anything else you need, we’re here and happy to help!
Reply from OmegaXL
Hello, Janeen. Thank you so much for your review! We’re thrilled to hear that Stephanie was able to assist you with such helpfulness and efficiency. We take great pride in our team, and it’s wonderful to know her support made a positive impact on your experience. If there's ever anything more we can do for you, we're always here to help.
Reply from OmegaXL
Hello, Anna. Thank you for taking the time to share your experience! We’re so glad to hear that our team was able to handle your situation quickly and efficiently. Providing fast, effective support is something we truly strive for, and it’s wonderful to know we delivered that for you. If you ever need anything else, we’re always here to help.
Hate the marketing scam
Hate the marketing scam. Yes fully returnable if you don't like it, but the bottle must be unused, unopened, fully sealed condition and returned within first 30 days after purchase, and you have to pay for shipping and handling. Then they automatically, without your consent or notification send 2 more bottles for $89.99 and charge your credit card. Yes you can call them, perhaps they will return your money some 30 days after they receive it. They are counting on you not returning it. Product may be helpful, but won't continue with this type of price and service.
10 March 2026
Unprompted review
Reply from OmegaXL
Hello, Cathy. Thank you for sharing your feedback. We’re sorry to hear that the experience felt frustrating, and we appreciate you taking the time to explain what happened. We’ll make sure your comments are reviewed so we can continue improving our processes. If you need any further assistance, we’re here to help.
Very responsive and helpful.
10 March 2026
Reply from OmegaXL
Hello, Traci. Thank you so much for your review! We're happy to hear that you found our team responsive and helpful. Providing quick, supportive service is a top priority for us, and we truly appreciate you taking the time to share your experience. We're always here if you need anything!
She took the extra time
She listened , she understood my situation as being retired my budget changed ...she took extra time to help me continue stay an customer.
God bless her
FYI for seniors the cost is a struggle mm
9 March 2026
Reply from OmegaXL
Hello, George. Thank you so much for your kind review! We’re truly grateful you took the time to share your experience.
We're especially glad to hear that our team member was able to listen, understand your situation, and work with you to make sure you could continue as a valued customer. Your loyalty means a lot to us, and we’re committed to supporting you—especially when life changes and budgets shift. Thank you as well for highlighting the challenges many seniors face. Your feedback is important, and it helps us continue improving how we serve all of our customers with care, patience, and respect. If you ever need anything, we’re always here to help.
Rep very kind and helpful.
9 March 2026
Reply from OmegaXL
Hello, Arlyn. Thank you so much for your review! We’re happy to hear that our representative was kind and helpful — that’s exactly the experience we aim to provide. If there’s anything more we can do for you, please don’t hesitate to reach out. We appreciate you taking the time to share your feedback!
Your website is not user friendly.
Your website is not user friendly.
It is hard to maneuver and options are not given for going back and forth between screens and choices.
3 March 2026
Reply from OmegaXL
Hello, Kathryn. Thank you for your feedback. We’re sorry to hear that you found our website difficult to use. Your experience matters to us, and we’re continually working to improve our site. If you’re open to it, we’d appreciate any details you can share so we can better understand what wasn’t user‑friendly and make the right improvements.
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