Oliver Bonas Reviews 

1,386
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Looking at 361 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally find the online platform extremely easy to use, frequently appreciating the broad selection of gifts, fashionable clothing, and lovely decorative accessories. Many people mention that orders arrive promptly, with shoppers praising the careful packaging and secure shipping processes. Shoppers often share very positive remarks about exceptionally helpful staff members when visiting physical retail stores. Some reviewers were not happy with frustrating delivery delays caused by external courier services struggling to locate addresses. Customers also noted instances of poor product quality, items arriving damaged, and extreme difficulties reaching customer support for assistance.

What people talk about most

Product

Reviewers mention mixed feedback about product quality and delivery, with many customers expressing delight... See more

Delivery service

Users describe ambiguous interactions with delivery service, as experiences vary significantly among buyers.... See more

Order

Consumers find order experiences to be sharply divided, with many praising the easy website navigation, quick... See more

Quality

People report ambiguous experiences with quality, as many customers are delighted by beautifully made and... See more

Customer service

Customers had ambiguous experiences with customer service, as many reviewers praised helpful staff members... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The products are great but the amount of packaging used was wild. The lemon hooks arrived in a HUGE box filled with paper and then encased in another box and more paper it was ridiculous and quite was... See more

Company replied

Rated 3 out of 5 stars

Ordered a bag for a birthday on Sunday on previous Weds - didn’t get an order paperwork, so chased Friday, no chat agents or tel agents available…..still hadn’t been despatched 6pm Friday A... See more

Rated 5 out of 5 stars

I ordered two beautifully made top quality dresses in the sale (in keeping with all the other Oliver Bonas purchases I’ve made.) I had them delivered to a local store for ease of collection. I was ke... See more

Company replied

Rated 5 out of 5 stars

Fab shopping experience. Lovely gift ordered online and sent direct to my lovely sister in law. So many choices so something for everyone. BUT so speedily despatched, just standard delivery, it ar... See more

Company replied


Company details

  1. Fashion Accessories Store
  2. Furniture Store
  3. Handbags Shop
  4. Jewelry Store
  5. Mirror Shop
  6. Women's Clothing Store

Information provided by various external sources

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware.


Contact info

3.7

Average

TrustScore 3.5 out of 5

1K reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 93% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.7

All reviews

(1,386)

389 reviews in the last 12 months

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Rated 5 out of 5 stars

Totally addicted

I visited an Oliver Bonas store last Christmas with a gift voucher and bought the most beautiful and colourful jumper ever! I’ve been hooked ever since using their online website to buy great quality clothing, knitted accessories, gorgeous cushions, lampshade and jewellery as gifts.
Excellent quality with fast and well packaged delivery.
I totally recommend and I’ve already started ordering from their sale for gifts this Christmas.

18 September 2026
Unprompted review
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Reply from Oliver Bonas

This is great to hear, thanks for taking the time to let us know. Team OB.

Rated 5 out of 5 stars

Good quality items

Good quality items, vast selection, professional, speedy delivery packaged really well and communication second to none.

16 September 2026
Unprompted review
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Reply from Oliver Bonas

This is great to hear, thanks for taking the time to let us know. Team OB.

Rated 5 out of 5 stars

First time used online purchase from…

First time used online purchase from Oliver Bonas, excellent service received, item required urgently arrived swiftly, highly recommend.

15 September 2026
Unprompted review
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Reply from Oliver Bonas

This is great to hear, thanks for taking the time to let us know. Team OB.

Rated 5 out of 5 stars

Comfortable and flattering jeans

Delivery was fast, the jeans were really soft and comfortable, a great colour for autumn (green)

11 September 2026
Unprompted review
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Reply from Oliver Bonas

This is great to hear, thanks for taking the time to let us know. Team OB.

Rated 3 out of 5 stars

Had a few problems with the speed of…

Had a few problems with the speed of the website seemed to take ages to upload but once I got the app it was fine and delivery was great and I love the items

14 September 2026
Unprompted review
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Reply from Oliver Bonas

This is great to hear, thanks for taking the time to let us know. Team OB.

Rated 3 out of 5 stars

OB Great, shame about Evri shipping

Shopping experience with you Amazing as ever. I love Oliver Bonas. However, you should consider ditching Evri as your courier. Delivery was expected on Tuesday but. Received a message from them saying delivery would be delayed by up to 24 hours. 48 hours later no further news from them.

17 September 2026
Unprompted review
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Reply from Oliver Bonas

Really sorry for the delay in your parcels arrival, we will pass your feedback on about the courier. Team OB

Rated 1 out of 5 stars

Ordered on Sunday for click and…

Ordered on Sunday for click and collect. Courier has still not despatched to click and collect store 4 days later.

Update: Oliver Bonas replied on Friday to say looking into it with courier. Offered a refund. No further update. Gifts therefore did not arrive in time for wife’s birthday.

17 September 2026
Unprompted review
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Reply from Oliver Bonas

Really sorry to hear this, that is disappointing. Could you kindly reach out to askus@oliverbonas.com so we can look into this for you? Team OB

Rated 5 out of 5 stars

The delivery by Evri was appalling

The delivery by Evri was appalling. They did not even come to the correct flat block. It was left at the nearest place to the road and delivered to me by a neighbour.
OB service was fine - but you may wish to reconsider your carrier.

16 September 2026
Unprompted review
Oliver Bonas logo

Reply from Oliver Bonas

Really sorry to hear your parcel was left in the wrong place, they should not do this without your consent we will pass your feedback on about the courier. Team OB

Rated 5 out of 5 stars

Oliver Bonas means:

Oliver Bonas means:
It means excellent quality in its products.
It means fast delivery, impeccable packaging and a warm welcome in its shops to ensure customer satisfaction.
As for this necklace I bought, everything was perfect.
Thank you.

14 September 2026
Unprompted review
Oliver Bonas logo

Reply from Oliver Bonas

This is great to hear, thanks for taking the time to let us know. Team OB.

Rated 5 out of 5 stars

Evri delivered to my flat door on the…

Evri delivered to my flat door on the 3rd floor and he walked up and down the stairs. I wish I had his energy. I was somewhat taken aback at the size of the cardboard box the frame was packed in! Still, it came in one piece thankfully.

16 September 2026
Unprompted review
Rated 5 out of 5 stars

Great items again

Great items again. Always good quality and I find the sizing is reliable.

17 September 2026
Unprompted review
Oliver Bonas logo

Reply from Oliver Bonas

This is great to hear, thanks for taking the time to let us know. Team OB.

Rated 5 out of 5 stars

Fab shopping experience

Fab shopping experience. Lovely gift ordered online and sent direct to my lovely sister in law. So many choices so something for everyone. BUT so speedily despatched, just standard delivery, it arrived before her bday, which was great because I had left it late and was worried I would miss it.

14 September 2026
Unprompted review
Oliver Bonas logo

Reply from Oliver Bonas

This is great to hear, thanks for taking the time to let us know. Team OB.

Rated 1 out of 5 stars

I ordered a bedspread

I ordered a bedspread, that cost nearly £200 and it came wrapped in a flimsy cotton cover - the label was just stuck on the cover and had started to peel off. If it had been raining that day it would have been ruined. The Evri driver smokes - how do I know this? Well of course the bedspread reaked of cigarettes due to no packaging. Appalling service.

9 September 2026
Unprompted review
Oliver Bonas logo

Reply from Oliver Bonas

Hi Lily, really sorry to hear this, that is not the delivery service we strive for, please reach out to our customer services at askus@oliverbonas.com so we can take a look.

Rated 5 out of 5 stars

Love my purchase

Very quick delivery and really love my purchase of earrings. I so love unusual jewellery and I have my eye on some others.

16 September 2026
Unprompted review
Oliver Bonas logo

Reply from Oliver Bonas

This is great to hear, thanks for taking the time to let us know. Team OB.

Rated 5 out of 5 stars

Great products

Great products. Free prompt delivery. Can’t wait to wear my new clothes. I always get compliments when wearing Oliver Bonas clothing

16 September 2026
Unprompted review
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Reply from Oliver Bonas

This is great to hear, thanks for taking the time to let us know. Team OB.

Rated 2 out of 5 stars

I ordered 2 items but only 1 arrived

I ordered 2 items but only 1 arrived! I ordered a lamp base and separate lamp light but only the light arrived. This by utself is useless.to me and although the first part of the order arrived on time I've had no updates about the second part. Poor service

16 September 2026
Unprompted review
Oliver Bonas logo

Reply from Oliver Bonas

Hi Wilkinson, normally we send these items out separately, you should still have been sent tracking by the courier however, really sorry that you weren't. Please reach out to askus@oliverbonas.com so we can help. Team OB

Rated 4 out of 5 stars

Everything was delivered very quickly

Everything was delivered very quickly, and well packed. More presents towards Christmas

13 September 2026
Unprompted review
Oliver Bonas logo

Reply from Oliver Bonas

This is great to hear, thanks for taking the time to let us know. Team OB.

Rated 5 out of 5 stars

Great sale, great tops!!

Great sale, bought 2 lovely tops and they were sent to store quickly, easy pick up in Bromley!

11 September 2026
Unprompted review
Oliver Bonas logo

Reply from Oliver Bonas

This is great to hear, thanks for taking the time to let us know. Team OB.

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