The products are great but the amount of packaging used was wild. The lemon hooks arrived in a HUGE box filled with paper and then encased in another box and more paper it was ridiculous and quite was... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware.
Unit F, Davis Rd Industrial Park, KT91TQ, Chessington, United Kingdom
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 93% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I visited an Oliver Bonas store last Christmas with a gift voucher and bought the most beautiful and colourful jumper ever! I’ve been hooked ever since using their online website to buy great quality clothing, knitted accessories, gorgeous cushions, lampshade and jewellery as gifts.
Excellent quality with fast and well packaged delivery.
I totally recommend and I’ve already started ordering from their sale for gifts this Christmas.

Reply from Oliver Bonas
Good quality items, vast selection, professional, speedy delivery packaged really well and communication second to none.

Reply from Oliver Bonas
First time used online purchase from Oliver Bonas, excellent service received, item required urgently arrived swiftly, highly recommend.

Reply from Oliver Bonas
Delivery was fast, the jeans were really soft and comfortable, a great colour for autumn (green)

Reply from Oliver Bonas
Had a few problems with the speed of the website seemed to take ages to upload but once I got the app it was fine and delivery was great and I love the items

Reply from Oliver Bonas
Fabulous service ,great products and gorgeous staff!

Reply from Oliver Bonas
Shopping experience with you Amazing as ever. I love Oliver Bonas. However, you should consider ditching Evri as your courier. Delivery was expected on Tuesday but. Received a message from them saying delivery would be delayed by up to 24 hours. 48 hours later no further news from them.

Reply from Oliver Bonas
Ordered on Sunday for click and collect. Courier has still not despatched to click and collect store 4 days later.
Update: Oliver Bonas replied on Friday to say looking into it with courier. Offered a refund. No further update. Gifts therefore did not arrive in time for wife’s birthday.

Reply from Oliver Bonas
The delivery by Evri was appalling. They did not even come to the correct flat block. It was left at the nearest place to the road and delivered to me by a neighbour.
OB service was fine - but you may wish to reconsider your carrier.

Reply from Oliver Bonas
Oliver Bonas means:
It means excellent quality in its products.
It means fast delivery, impeccable packaging and a warm welcome in its shops to ensure customer satisfaction.
As for this necklace I bought, everything was perfect.
Thank you.

Reply from Oliver Bonas
Evri delivered to my flat door on the 3rd floor and he walked up and down the stairs. I wish I had his energy. I was somewhat taken aback at the size of the cardboard box the frame was packed in! Still, it came in one piece thankfully.
Great items again. Always good quality and I find the sizing is reliable.

Reply from Oliver Bonas
Fab shopping experience. Lovely gift ordered online and sent direct to my lovely sister in law. So many choices so something for everyone. BUT so speedily despatched, just standard delivery, it arrived before her bday, which was great because I had left it late and was worried I would miss it.

Reply from Oliver Bonas
I ordered a bedspread, that cost nearly £200 and it came wrapped in a flimsy cotton cover - the label was just stuck on the cover and had started to peel off. If it had been raining that day it would have been ruined. The Evri driver smokes - how do I know this? Well of course the bedspread reaked of cigarettes due to no packaging. Appalling service.

Reply from Oliver Bonas
Very quick delivery and really love my purchase of earrings. I so love unusual jewellery and I have my eye on some others.

Reply from Oliver Bonas
Great products. Free prompt delivery. Can’t wait to wear my new clothes. I always get compliments when wearing Oliver Bonas clothing

Reply from Oliver Bonas
I ordered 2 items but only 1 arrived! I ordered a lamp base and separate lamp light but only the light arrived. This by utself is useless.to me and although the first part of the order arrived on time I've had no updates about the second part. Poor service

Reply from Oliver Bonas
Everything was delivered very quickly, and well packed. More presents towards Christmas

Reply from Oliver Bonas
Great sale, bought 2 lovely tops and they were sent to store quickly, easy pick up in Bromley!

Reply from Oliver Bonas
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.