Odido Reviews 

Odido refuses to pay the hackers, and doesn't seem to care for theier customers. It would cost them about 1 euro for each customer. With so much extremely sensitive data they play a Russian roulette game.

Odido fails to inform customers properly and refuses to respond to questions from the media, like 'RTL Nieuws'. They don't deny what is said in the media about the data breach, so we have to assume the media are correct.
As a result, we can conclude Odido lies to their customers. They said social security numbers are not stored in their systems, but they are part of the data breach, according to RTL. They continue to lie, since the information page is still incorrect.

I switched to odido recently from ziggo for internet and phone. I am on a 1000MB fiberoptic plan, however, as soon as you step one meter away from the router that drop to 100MB . Coverage in the house (which is small in size) is weak. Compared to Ziggo, their router was powerful, every corner of the house had the same speed, just a little bit more expensive. I though I have saved some money, but once this contract expires I will switch back. With the phone the same, Limburg area, only 2-3 lines on the network status.

Very bad data security practices. Please vote with your wallet people! This is just a money milking machine without any care for their customers.

They mention under each data breach related review the same nonsense. If you truly wanted to limit the impact for your customers, you should have paid the hackers. As it would have been at max 1 euro per customer, that would have earned itself back in one month. Worst provider in the Netherlands!

NEVER GO TO ODIDO!

Massive security breach but rude helpdesk not willing to listen to anything you say. While Odido has had a massive security breach their helpdesk is completely unwilling to help.

Decides that their improper handeling of data is my responsiblity and that all negative financial happening are squarely mine to deal with.

Formal complaint
1. Incident of 24 February 2026
On Tuesday, 24 February 2026 at 12:48, I contacted Odido customer service regarding an issue with access to Internet and TV services via the app and website.
During this call, the employee informed me that my account had been deleted and that I would need to create a new account and relink all services. No prior request or authorization for deletion was given by me.
Furthermore, no identity verification procedure was conducted before altering or deleting my account. I was not asked security questions, nor was a verification code sent via SMS or email. This raises serious concerns regarding internal authentication procedures and compliance with Article 5(1)(f) GDPR (integrity and confidentiality of personal data).
When I requested clarification regarding the reason for deleting my account without authorization, I was told, and I quote, “This conversation needs to end.” Immediately thereafter, the call was terminated by the employee without my consent.
The call lasted approximately 28 minutes.
At 13:04, I contacted customer service again. The second employee handled the matter professionally and attempted to assist in resolving the situation.
The initial conversation has been recorded and can be made available upon formal request.
2. Invoice Discrepancy – Current Contract
I have been charged €28.50 for my first invoice for TV and Internet services.
However, my signed contract clearly states that the monthly price for the first 12 months is €25, with no additional fees.
I request a written clarification for this discrepancy and correction of the invoice in accordance with the contractual agreement.
3. Previous Billing Incidents (2024–2025)
This is not the first billing issue I have experienced with Odido.
During the past year, I received multiple incorrect invoices over a period of approximately four months. These included:
Double charges;
Charges based on unexplained or incorrect numerical calculations;
Charges related to communication messages initiated by Odido itself.
Resolving these issues required numerous phone calls, written complaints, and extensive time investment on my part. I also sought legal advice during that period.
The matter was eventually corrected and the amounts refunded; however, no formal explanation was provided regarding the cause of the billing errors.
Given this history, the current invoice discrepancy raises serious concerns regarding recurring systemic billing inaccuracies.
4. Previous GDPR Requests
I have previously submitted requests under GDPR provisions, including Articles 12 and 15. These requests have not been answered within the statutory time limits.
I require confirmation of:
The status of those requests;
Whether my personal data has been modified, deleted, or accessed without proper authentication;
Confirmation that appropriate security protocols were followed.
5. Formal Requests
I formally request:
A written explanation regarding the deletion of my account;
Confirmation of the authentication procedure applied before modifying my account;
Confirmation that no personal data was improperly accessed or processed;
Correction of the invoice to €25 as contractually agreed;
A written explanation regarding the previous billing errors and measures taken to prevent recurrence;
A written response to my outstanding GDPR requests.
I expect a written response within 14 calendar days.
I prefer to resolve this matter directly and professionally. However, if contractual and data protection obligations are not properly addressed, I will consider further steps through the appropriate regulatory and legal channels.

Value new customers over long standing ones. Ive had my internet and phone with odido for over 10years, lately the DSL internet has been dropping out hourly, so I would like to change to fiber to hopefully get a stable connection.

Staying with odido is now the most expensive option, if I go to any other company I get new customer discount.

I called to discuss this was told that's just how it is.

So now I have to change internet and phone provider because as an existing client I am not important enough to get discounts when taking out a new contract.

UPDATE: so after talking to customer service and them "doing the best they can" it still works out to be hundreds of euros more expensive than the new customer discount they would give anyone.

So if you dont want me as a customer I will take my phone and internet contract elsewhere.

Upgraded from 1gbps to 2gbps because it’s cheaper than the price I paid as an existing customer. Guidion came to replace the ONT and we have no internet for 2 weeks ( and we worked from home almost everyday those 2 weeks).

They gave us odido unlimited mobile voucher 2x since they were valid for 7 days each but since we were not odido mobile users, we had to purchase 10 euro sim kaart and used an old phone as a hotspot.

Hotspot was patchy, so their support said we could get their klik en klaar at no cost. Idk what the details of this “no cost” since my partner was the one promised of this. He said we would be reimbursed.

Internet was fixed and we returned the klik en klaar. I got charged 46 euro for it and called them to ask for reimbursement. Had a terrible support who kept asking 2-3x the same question on who promised us that it would be at no cost. After an exhausting convo, they sent me an email they would reimburse my money (that call was on 19 feb and still got no money back to this day). So now i am down 56 euros for the problem they had caused, just because I was asking for an upgrade…

And dont get me started with their massive data leak where virtually everything sensitive about you is now out there.

They might be the cheapest provider if you sub to their mobile and internet, but the hassles of dealing with their incompetence is not worth your sanity. In the process of changing internet provider now.

EDIT: Klantnr 1.23073378

Terrible customer service and systems designed not to be helpful to the customer.

So many things went wrong, what a terrible experience I had. I disconnected all my odido contracts, incl. the one of my parents. Never ever return to them. Any alternative will do.
Update - now I am requested to provide information about the case, otherwise my review may be taken off-line. But there were two cases not one, and the damage has already been done. I’ll provide the latest case in my request.

I have very very very very very very bad experience with odido internet last two weeks...I call customer service and also 3 time technician will come and checked everything and did not found what the problem...21st century and odido did not solve the internet problem...now I finally decided to switch other internet providers... odido will make me crazy...every time when I call they asked me postal code House no last four digit bank account and etc .....now I feel like I am mentally ill....

Still issue not solved..

Careless expensive and absolutely irresponsible. After all the damage done, keeps saying: we are sorry, you can not terminate contract and essentially we are not responsible for what happens with your data because you can't prove that we are the ones responsible for whatever comes at you in the future as a result of our incompetence. Will terminate my contract early even if I have to pay a fine. You messed up and can't even take responsibility and pay repairs.

The worst customer service. They don't answer, if they do, they lie and disconnect the line. if you ever need to call them, it takes hours to resolve simple issue

Used to be t-mobile, did not inform customers that they were changing name to Odido so they had to read this in the news. Three days after this was announced in the news, it was told to their customers via e-mail.

Then they said in their marketing: "We are going to do everything different!" - Which was a lie as they just did everything completely the same as everyone else.

Then they got hacked because their security is not in order. (Support employee got social engineered - which is just bad. Employee had access to ALL the data, which is not needed! and Security did not detect weird access to the data even when it was being downloaded)

To top it all off, they kept data of ex-customers (like me) way too long. Eventhough I had already decided I do not want to give my money to this worthless company, I'm still hit by their neglicence and incompetence.

Edit: And then they just give the same copy-paste answer everywhere. Amazingly bad.

Personal data is not safe.

Went away from Odido due to poor service, and then years later turned out they still kept my data which is now stolen.

In 2 different ocassions withing month and half, I asked for a different start of the subscription as the automatically assigned once. Both times I was told by their Service agents that it would be possible. Both times I got stucked with the original subscription starting date because none of the promised steps of my requests were taken

Joined this company as a subscriber when it was T-Mobile. Apparently cost cutting doesn't work for data security or for customer service. Shame on Odido for the email on the data breach - we have given away all of your data except your call logs. WTF