Octopus Energy Reviews 

Smooth and effective transfer from my previous supplier to Octopus. Easier to understand breakdown of energy usage and bills. Good communication about updates. No difficulties or delays with my refund. Emai communication is excellent because there's always someone who responds.

The person who I was dealing with couldn't have been more helpful she was an absolute star

I just cannot fault the service.
Quick responses to enquiries.
Not sure about the wheel spinning algorythm.
I heard that if you are in credit over a certain amount.
You will never win?

i put the wrong readings in and was charged way over the top! i sent the proper readings by email and explained the problem and Molly sorted it straight away! Thanks Molly

Jazz was amazing and friendly while talking to me. Very professional and patient in explaining to me and gave me the best support.
Thank you, Jazz.

Very happy. They always listen and very quick in reply

I had an issue with my export tariff not being shown on my bills, so I was missing out on credits. Tyreek sorted this out in a few days with no fuss or hassle. He also helped me with my final bill after I moved out of my property and forgot to take a meter reading. I've dealt with lots of utility companies in my work roles and Octopus is by far the best.

Fantastic customer service as always. Dean was really helpful too. I would take customer service over price most times which is why I stay with Octopus.

COMPUTER GENERATED PAYMENT INCREASE

I disliked having to take time to raise the issue of a computer generated payment increase while in significant credit.

The issue however was dealt with positively by Ayanda.

Kyle was very helpful with my concerns. He address it very quickly and professionally.

Had a query on my account. Rang and got an almost immediate response. Lady dealt with matters politely and efficiently.

Very efficient dual fuel switch over to Octopus, all I had to do was a few meter readings. The Octopus Agent, Keira, was very helpful, patient, knowledgeable and honest regarding tariff options. Overall an easy transition.

Very efficient and NOT a recorded message!

Although my problem was not easily fixed, octopus team came through with a solution for me , five stars all round

Very fast response to request!!! Very pleased around, would definitely recommend Octopus 👍

Woke up on the Sunday morning thinking I had a problem with my boiler. Soon found out it was my actual gas meter thanks to Colin on the email asking me a few questions. Within 2 hours I had someone at my door fitting a new gas meter. Excellent service for a Saturday morning.

As per previous reviews about this company i january this year one of their engineers called and said they were just upgradingmy electricity metre. Since then my ihd unitdoes not receiveany signal even thoughimoved it 1 meter from the electric meter. It worked finefomany years before then. Despite various complaints by me they have made no attempt to fix roblem they created. Now their latest e mail, thats all they seem to do. They now wish call it done and want to close the complaint. Very poor in my opinion.

Yet again, customer service making mistakes and not replying to emails.

I was impressed by the prompt response to my query, even though I was unable to provide account number or details. Octopus followed up for me and were able to answer my questions about an old account and how I could settle this.

Brilliant service. Prompt. Understanding. Cant ask for more. Thank you