Octopus Energy Reviews 

Still haven’t received £200 rebate still haven’t received an answer to my question. I posted with regards to the reason why I haven’t received the £200 and why I have to wait five days I explained I wasn’t computer literate yet I can pay people at the press of the button.

Aybala was very friendly and helpful Thankyou so much :)

Patient intelligent communication with Karol.

First class help from Nicki very patient and helpful,

I hadn't planned to change my supplier but knew I would need to shop 'round soon as my fixed ratewas due to expire. I have been with British Gas for many years. I spent some time speaking to Craig about Octopus Energy. Craig compared my current tariff , made relevant comparisons and explained the process if I choose to switch providers. He answered all my questions clearly checked my understanding . He was very professional, friendly and courteous.
The way that Craig represented both himself and Octopus Energy impressed me so I decided to change supplier there and then.

Craig not only saved me a lot of time comparing suppliers but also a couple of quid or so on my tarrif!
Thank you Craig!

got through to a human quickly.
my question was answered to my satisfaction also
quickly.

Octopus customer service have a systemic problem in that they prioritise new incoming calls over appointments for problems they're already dealing with with customers. They failed to meet 2 phone appointments made with me regarding a malfunctioning smart meter. They said in both cases they had a lot of incoming calls to deal with so they couldn't call me. So I've no confidence in them ever meeting an appointment.
They did compensate me for wasted time but it's still very annoying

The customer service from Qasida has been exceptional, never once did I ever have to request a follow up to my issue as I was always kept fully up to date at all times.
My issue is satisfactorily fully resolved.

Elliot was extremely quick to get in touch, and responded to my query straight away, efficiently and professionally.

Hi very helpful customer service

Helpful and friendly! George is excellent. Great company!

Although a little disappointed this month not receiving my statement on time, when contacted the team responded really quickly. That was very helpful in reducing my stress levels as my bill was not paid in a timely time frame.

Request for transfer export from Utility Warehouse to Octopus.I was disappointed that my original request had been denied: no engagement or follow up.
Fortunately after a lengthy time it was completed. Customer service advisor was efficient and completed within days after they picked up my email.

Very helpful and friendly

Immediate response from Pierre, considering time difference as he works in NZ. Octopus Energy has always been responsive and helpful with all queries.

Scully was very helpful with my situation of not being able to log in. She replied to my emails quickly and provided suggestions which then enabled me to be able to log in into my account and keep track of my energy usage. Impeccable service.

Mariam was very efficient and easy to talk to. She understood my goal and helped me to achieve it. All set and ready for another year with octopus.

I have just moved to Octopus energy and the response to my query was so quick it surprised me. Sam answered my questions and was really professional. Thank you Sam

Reported no gas around 10am. Being a Saturday I contacted Octopus via email. They responded very quickly to my email. Within 5 hours replaced the unit that had broken. Excellent service by all. Really impressed.

Excellent and efficient service response. It's amazing, in this day and age, to be able to just e-mail a big company and get a prompt, useful response from them. No web forms, no menus, no AI bots, just good old-fashioned simple service by e-mail. Well done to Pooventhran for the quick and helpful reply!