5 star service Cannot praise Octopus highly enough. In a world where customer service falls short of expectations or is non existent the customer care team go to lengths to resolve issues. Always... See more
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Review summary
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After several unsuccessful phone calls trying to resolve a smart meter problem, I spoke to Victoria. She talked me through the problem & also set up the mini hub which had not connected since its inst... See more
I contacted Octopus via email before 8am with an emergency as I had no hot water. I got a response in 15 minutes where the problem was determined and action taken. An engineer booked and turned up at... See more
My gas meter failed at 5pm on a Friday of Bank Holiday weekend so I assumed I'd get nothing sorted until the following Tuesday at least. Yet I emailed Octopus and at 9pm the same day a lovely guy arri... See more
Company details
Contact info
UK House, 164-182 Oxford Street, London , W1D 1NN, London, United Kingdom
- 0808 164 1088
- hello@octopus.energy
- octopus.energy
4.8
Excellent
857K reviews
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Excellent customer service
I was changing my name, the whole process was so easy and handled so quickly. I received excellent customer service.
31 August 2026
Octopus staff
Octopus staff, most recently Lindeni, are unfailingly courteous and helpful.
31 August 2026
George was so helpful and explained…
George was so helpful and explained everything in plain English. Thank you george
4 August 2026
Octopus has miss-registered my meter as…
Octopus has miss-registered my meter as commercial and is failing to rectifying their issue, making it impossible to switch away to my preferred supplier.
I have had countless emails and phone calls and not one has been helpful.
31 August 2026
I had a problem with my tariff and it…
I had a problem with my tariff and it was sorted very quickly and efficiently giving me advice and changing my tariff accordingly to my request.
31 August 2026
I cannot believe how quickly and…
I cannot believe how quickly and seamlessly my issue was resolved !
31 August 2026
Thank you, Elliot
Elliot, my customer service agent, was very helpful and quick to reply
31 August 2026
How supportive Customer Service were.
My switch over will take place on the 14.9.26 and there has been a few little questions that I needed answers to. Sabina emailed me with all the answers so quickly it’s never happened with my previous supplier. I actually felt very supported and very glad I have made the decision to change suppliers. I would definitely recommend octopus energy to friends.
31 August 2026
Excellent
Excellent! I got response to my questions immediately and everything was sorted for me!
31 August 2026
Soler export
Question and query answered and actioned immediately, excellent service.
31 August 2026
Everything went very smoothly
31 August 2026
Good honest service
Wanted a smart meter, previous supplier said they could but never ever able to give me an appointment. Moved supplier, on the basis they could and they did exactly what they said they would do
31 August 2026
I’ve had a few queries since moving…
I’ve had a few queries since moving home. I get a reply quickly and everything is sorted. The website is easy to use and the web chat is helpful. Love the language used and adds to the quirky content.
31 August 2026
The lady who spoke to us was fantastic
The lady who spoke to us was fantastic. Not pushy, not scripted, just genuinely wanted to help. Thank you
31 August 2026
Excellent service
I am in the process of becoming an octopus energy customer. I am very impressed with the service so far. I had a query which Aida helped me with straight away. Brilliant
31 August 2026
Fantastic Customer service, and a real person
I made an error manually entering a gas meter reading, and was unable to change it on this occasion. I needed a quick response from Customer service before I was automatically overcharged by a significant amount. I emailed customer service, and before I could go and take a photo of the meter just in case, Sam had responded and sorted the issue. Less than five minutes from time I sent the email! This fantastic customer service in one of the main reasons I have no intention of leaving Octopus Energy
31 August 2026
Quick to respond with an out of hours loss of gas supply
My gas meter stopped working on a bank holiday and we had no gas to power hot water or oven. I used the emergency email and got a response within half an hour offering assistance. Really impressed.
31 August 2026
Joel was extremely helpful and very…
Joel was extremely helpful and very informative he explained everything about the changeover and what I needed to do , I had had a very bad time with my previous supplier OVO. Joel was patient as I am an old woman who is technophobic other transition were made easy and smooth by him.
31 August 2026
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