Octopus Energy Reviews 

I had a problem with my tariff and it was sorted very quickly and efficiently giving me advice and changing my tariff accordingly to my request.

I cannot believe how quickly and seamlessly my issue was resolved !

Helpful polite friendly

Elliot, my customer service agent, was very helpful and quick to reply

My switch over will take place on the 14.9.26 and there has been a few little questions that I needed answers to. Sabina emailed me with all the answers so quickly it’s never happened with my previous supplier. I actually felt very supported and very glad I have made the decision to change suppliers. I would definitely recommend octopus energy to friends.

Excellent! I got response to my questions immediately and everything was sorted for me!

Question and query answered and actioned immediately, excellent service.

Wanted a smart meter, previous supplier said they could but never ever able to give me an appointment. Moved supplier, on the basis they could and they did exactly what they said they would do

I’ve had a few queries since moving home. I get a reply quickly and everything is sorted. The website is easy to use and the web chat is helpful. Love the language used and adds to the quirky content.

The lady who spoke to us was fantastic. Not pushy, not scripted, just genuinely wanted to help. Thank you

I am in the process of becoming an octopus energy customer. I am very impressed with the service so far. I had a query which Aida helped me with straight away. Brilliant

I made an error manually entering a gas meter reading, and was unable to change it on this occasion. I needed a quick response from Customer service before I was automatically overcharged by a significant amount. I emailed customer service, and before I could go and take a photo of the meter just in case, Sam had responded and sorted the issue. Less than five minutes from time I sent the email! This fantastic customer service in one of the main reasons I have no intention of leaving Octopus Energy

Quick reply

My gas meter stopped working on a bank holiday and we had no gas to power hot water or oven. I used the emergency email and got a response within half an hour offering assistance. Really impressed.

Joel was extremely helpful and very informative he explained everything about the changeover and what I needed to do , I had had a very bad time with my previous supplier OVO. Joel was patient as I am an old woman who is technophobic other transition were made easy and smooth by him.

Octopus have been great! We're moving home so will hopefully be with you again soon, but for now thanks Kelechi for sorting our final bill so promptly.

Cody kept us informed throughout the resolution of our issue.
It was extremely refreshing to experience good honest Customer Service with clear concise explanations and updates at regular intervals.
The communication from Cody and Octopus in general was excellent and responses were very quick, always courteous and it was a very welcome experience to have just one person deal with the problem from start to finish, without having to explain the problem to multiple people and receiving different information.
Well Done Cody and Octopus!

I made a fat finger error submitting my meter reading. I emailed Octopus and, in a matter of about ten minutes Jelena wrote back saying the error had been corrected and the bills had been issued with the correct readings. I appreciate enormously such quick and efficient service.

Really disappointed with the customer service. Got a company that prides itself on its customer service rating we've not seen any indication that reputation is deserved. We've been waiting for our smart meter to be sorted for almost two years. It took 14 months to get someone out to look at it, and since then they have still taken no action. Resorted to going through the ombudsman to try and get it resolved, they ruled that Octopus had to take concrete steps to sorting it, they sent a few emails indicating they would put us on a WiFi enabled Comms hub trial, and then reminded that offer a couple of months later without explanation. Will have to go back to the ombudsman to show they are not sticking to the ruling, but it is so disappointing that we have been spending so much of our time trying to get them to sort the problem when the solution is obvious and achievable! 100% would not recommend going with them!