Octopus Energy Reviews 

I was impressed with the speed in which my call was answered (such a rare thing these days!), and by a real human being, based in the UK!
My fixed tariff was coming to an end and I wanted to speak to an agent about the options I had. Lauren was wonderful. She listened to my questions and thoughts and then suggested a recently introduced new tariff. Again, she was very patient and helpful in answering my questions about it, and I agreed to it being the best option. My call was followed up by an email from Lauren to contact her, should I have any further questions. A few days later, I did have a couple of questions, which were replied to very efficiently by Lauren. My tariff has now been seamlessly switched over, and I’m very grateful for such an easy, straightforward process.

Friendly, clear communication and informed

Lucy was very knowledgeable,helpful, and pleasant.It was a pleasure to meet her and accept her recommendations to use octopus.

The gentleman ( Stephen) talked me through everything and even shown me how to use the app. He was very curtious , helpful and friendly.

I'm absolutely great full to Ronny who helped me at octopus energy he looked into my account and realised I was paying over the amount of my bill plan and informed me that I can now pay roughly half I'm very happy about this and think the whole team are very thorough and professional also very polite kind regards

This is my second review and my experience is getting worse. It all goes back to March, when I requested a Home Mini. After several weeks the device arrived and didn't work properly, seemingly that it could not find any wireless networks in my home. After a lot of self-diagnostics I contacted Octopus support. To say my experiences was poor is an understatement. Laughable, in fact. Going around in circles, providing the same information time and time again with no resolution in sight. I escalated and the call was picked up by someone more senior who arranged to have a replacement unit sent out. This was after several months of pushing. The replacement never arrived and after two more months of waiting I contacted support again. I'm still getting the run-around, left and right hand not knowing what they're doing, a promise of a replacement unit, that promise now withdrawn and instead a request for the same old information that I've already provided several times in the past. It is frustrating and ridiculous. I want this technology to work. I want Octopus to be good at this stuff. I want their technical support to function. I don't want to be writing this sort of negative review.

My telephone call was answered promptly by Kayzlyn, who was amazing. She quickly understood the problem I had with my account and said she would get it sorted, which she did very efficiently and effectively- much to my relief. I can't praise her helpfulness, proficiency. and friendly, understanding manner enough - it was a pleasure to deal with her!

Ford Explorer purchased through Trust Ford lease Scheme with Power Promise of Free Ev Charger and install by Octopus. 5 months and a myriad of excuses later and still no date set for Install.

To anyone considering Octopus through a similar scheme, I would re consider unless you are content with using public charging.

Becca answered my query very quickly and explained how to find what i needed in the future .

Excellent app
I have solar panels and storage batteries and 2 EV
Sunny summer worked well
Night time tariff good
Quick response re refund of positive balance

Jaden managed my query and responded to my questions and concerns extremely promptly showing an enormous degree of empathy and understanding for my situation. If Jaden is typical of staff at Octopus Energy then I could not be more pleased to have switched energy provider. Octopus was recommended to me by a family member and I have since been told by a neighbour that they too are extremely pleased with your service. Thank you Jaden and Octopus for listening.

Jess was extremely helpful in resolving an incorrect bill, dealing with it quickly and efficiently, with great communication. Great customer service :)

I got a smart meter. A few months later I was contacted asking me to submit a meter reading. I responded that I had a smart meter and thought this wasn't necessary. I was told to provide it anyway as it can take some time to update. I provided them. A few months later I got an "ACTION: We really need...meter reading". Annoying. I responded again and this time Abdulah was really excellent, informed me of the issue their end and kept me updated on progress until it was fixed. Minus two stars for not fixing this from the outset and hitting me with a nasty bill based on estimates when you had moved me onto a smart meter months earlier.

Very happy with the service I get from your company.. hope I will be able to stay with your company when I move.. Charlotte

Habiba was very quick at solving our query, thanks for the help! :)

Harrison helped me through everything..explained things clearly for an 80yr old to understand. A credit to the company

i have appreciaed my questions being answered swiftly and accurately, which means alot in these days!

The installation of my smart meter went ahead as planned and was quickly and efficiently carried out by a pleasant, helpfull technician. Thank you.
I received the In Home Display shortly afterwards and was guided by Rosie on getting it up and working. It is now performing as hoped, giving me a constant readout of my power usage and cost. Thank you Rosie.
I gave 4 stars as the IHD has to be requested now and not supplied as part of the meter fitting.