Oaklandfurniture 

Ordered a sofa 21 December 2019. Paid in full. Delivery was scheduled beginning of April. It has been postponed to :
May, then June. Now upon ringing today was told September. Receive a different explanation fro a different person every time. ‘It hasn’t been made’, it hasn’t been shipped’ etc etc .

Absolutely disgraceful... ordered a double wardrobe. Charged us twice. Do not respond to emails. Waited for 56 minutes on phone and cut off rang again waited 48 minutes who apologised and said she would refund it immediately....... a week ago and no money received.... the order was placed nearly 3 weeks ago.

Today we received our second order from Oakland - a sideboard. Previously we had ordered some bedroom furniture. Both times the deliveries have been perfect, on time and no issues at all. Recommend!

Incredibly poor quality and service from this company. I purchased two sofas for an open plan room which faded in the first 8 months and one arm collapsed. Although I paid for the accidental cover- they would only accept one claim at a time. We did the arm of the sofa first and when we finally got that sorted the sofa was out of it 12 month guarantee. Since then they have said I am not covered for the fabric fading despite us arguing it’s a manufacturer’s fault. Lesson learnt- don’t buy from them as sofas are not built to last and fabric is cheap.

Oaklands furniture products are great but Customer services are very poor and delivery dates are excessive.
What is the difference between a snail and Oaklands furniture? none except that the snail moves quicker and is easier to communicate with. the phone number provided to contact Oakland furniture is pie in the sky.

After visiting several sofa stores, we went to the ?Nottingham branch in Netherfield not expecting to find what I wanted, I had an image in my head of what I wanted my corner sofa to look like & hadn’t found it until I walked through the door.

It was the main sofa on display and I knew instantly I wanted it. After several minutes were approached by a salesman, who introduced himself as Alan and proceeded to ask us what we were looking for. I explained the sofa image I had and the one I was sat on was perfect.

So I could be sure, he showed us several other corner suites, just to make sure but I was set on the first one I saw. We went back to the sofa and he went through all the colour choices and even showed us how we could move the sections around to suit our living room.

Throughout the time spent in store we didn’t feel pressured at all to purchase the sofa, Alan even suggested we have a think but I knew I wanted it.

He went through the offers that were on (2 free accessories), which was a fantastic offer and we sat down to purchase it. It went through any additional things we may need, like protection but again was not pressured to buy.

We went away happy with our purchase. Unfortunately due to the lockdown we were delayed in receiving our sofa but customer services kept in touch throughout and up to delivery, delivery was smooth and social distancing was observed.

Upon looking at our receipt, I could see the salesman’s name was Alan Vernon, unfortunately I didn’t get the names of the delivery men.

Went in here (Watford store) not expecting much as it's not a sofa store and that's what we were after.
Salesman Micheal was helpful and informed without being pushy or "salesman'ish", if you know what I mean.
Went to other stores and found cheaper, but no where near as nice or of as good quality. After witnessing a salesman telling a customer there was nothing he could do to help, at one of the other stores, we went back to Micheal to make the purchase.
Micheal remembered us and what we were looking for. Made the purchase and a week later it's in our lounge despite the dreaded lurgey being everywhere.
Great service and quality product, what else do you really need?

Michael from the Watford branch, good guy great bargain

Big thank you to Moss at the Coventry Store, very helpful, knew his products and did not make us feel pressured into buying.

Took a lot of time fetching different chairs and styles to match a table and furniture we wanted.

Top class customer service my a honest individual 👌

My furniture was delivered by Craig and Josh on Feb 7th. They were such lovley gentlemen very professional and friendly. They respected my house and my new furniture. Credit to Oakland

We were due delivery of our suite on the 28th of Feb, between 11:30 and 14:30. At 11:35 I received a text message, stating due to a breakdown the delivery would be an hour later! I phoned Oakland at 16:30, they informed me that they would look into this for as I been phoning a number of times through the day......this was my first call to them! The girl told me to phone back at 5pm, I told her to phone me back when they had an answer as to when my suite would be delivered. At 16:45 I received a call from a different person, she confirmed that my suite would definitely be delivered that night, as she had spoken with the transport team. At 16:50 I received a second call from the first girl I originally spoke with, she told me my suite wouldn’t be delivered tonight and it wouldn’t be a problem to rebook the deliver in. I told is was a problem, as I was waiting in since 11:30am, and that I was told only 5 minutes ago that my suite would be delivered. That was a mistake she said, and the earliest she could arranged delivery for was the 7th of February, this was unacceptable as I was left without a suite! She told me she would phone me on the 29th of Jan to confirm the delivery date. On the 29th of Jan at 07:20am, my wife received a call from the delivery driver to say the suite would be with us within 30 mins. Sure enough, two really nice gents, Michael and Darren appeared and proceeded to take in the suite and assemble it in our lounge. They done a fantastic job, 10 out of 10 service and hats off to them. However, 10 mins after they left we received a text stating our suite would be delivered on the 7th of February, then at 08:24 we received a second text stating our suite would be delivered on the 4th of Feb!!! I am off to phone OLF, to see what they got to say on the matter, will I end up with two suites, let’s wait and see!! Again, well done to the delivery team. Only one other thing, the light shade for lamp wasn’t delivered, we’ll see how long it will take to come!

We visited the Romford store on Friday and the salesman Jak was great, I really liked his approach. Jak has just the right mix of helpful but still non pushy, we were offered a cup of coffee before we showed any interest in the furniture, which was very welcome. The environment was one of relaxed and not rushes. We ended up buying not only a large leather suite but also a dining table and 6 chairs. We received 2 gifts of our choice either mirrors or clocks and delivery much quicker than expected.

Doncaster - 17/12/19
An amazing service. The delivery team went above and beyond! I can't thank them enough for helping us - their customer service is exemplary - thank you!

I recently had a suite delivered from Oakland furniture and cannot praise the two guys, Michael and Andy enough, they were exceptionally helpful and so polite which is rare to find these days, I highly recommend this company.

One of the most professional and easy buying experiences of furniture we have ever experienced. My sincere thanks and praise to Cheryl Lewis of Oakland furniture store in Cardiff, Pontprennau (CF23 8NL) who understood quickly what we were considering purchasing and what we required for the level of service. She is the highest of levels and Oakland should really be proud of her and value her approach to clients and the business. Really exceptional and in conjunction with the shop manager Richard they make a very professional team. Thanks to them both and sincere thanks to Cheryl in particular. They are a great asset to Oakland

Called at the store in Arinson centre , Durham today and can honestly say I would not buy anything from this store even if the item was only £1. Let me explain. We were looking for a table and 6 chairs, ticket price £519 table and £55 per chair when I was at school that is £849. I explained that we can use Quidco and receive a discount could they match , the response was nothing short of silly, he claimed that Quidco is a offshoot of eBay and that the goods received would be seconds sold by someone who does not want the goods, which is total rubbish. I showed him the codes that forward to Oaklands website and was told that the site is a clone and not the real website again rubbish. He then stated that Oakland prefer the use of the store and the bill after he added the compulsory warranty (or so he said was compulsory which is not) and a extra £50 delivery £1083 and listening to the other salespeople this seemed to be the nature of the store as all you hear is warranty warranty warranty . Total rip off when told that it is not required several , if wanting the oak products by all means look at the products in store but never buy in store as they will rip you off.

Oakland Furniture Worcester. Fab service from Oliver at Worcester store. Very helpful but also left us alone when required. Very happy with the advice given and how patient Oliver was with us. Would definitely recommend.

How can such a large company sell rip off insurance through HRF Claims. We have needed to claim twice within our policy and both times received the most appalling service. DO NOT PURCHASE INSURANCE FROM OAKLAND - they are pushing a scam and should be held accountable!!!!

Always a pleasure shopping at your Watford store. We're always welcomed and it feels like visiting friends. On this occasion Dipak was especially delightful making for a fun afternoon of shopping for my dining table. This arrived a few days ago in perfect condition. The furniture from Oakland is such good quality and value for money. Very happy with service and product.

As always delivery on time very helpful delivery men . Excellent as always