Oaklandfurniture 

Given them all the details, 4 hours ago was promised a call.
They have all my details.
Paid in full when placed the order.
Customer service doesn't exist! Just a recorded message on a loop.
Call at 9.00am, as soon as they open, still in a queue til phone cuts off

Avg furniture for the money poorly finished

To start off with my experience wasn’t great after my sofa being deflated a few weeks after already waiting a long time . However my experience with Oakland furniture was saved purely by the delivery drivers Jamie and Rob. It proved a real challenge to get the sofa into my property and I’d even said I was just gonna have to return it as there was no way it would fit. However my delivery drivers came back 5 minutes later with a suggestion and went above and beyond to get my sofa in for me , at the end of a 13 hour shift!!!!! Like I say my 5 star review goes to my delivery drivers and thank them again for their efforts. Hopefully someone rewards them for they’re work .

Just took delivery of my new sofa its amazing delivery guys were also fabulous came on time and no probs really pleased thank you

The delivery options to your home, £9.99 to deliver at the entrance of the building not at your door, £29.99 to deliver at your door.

On the 27th December we ordered and paid for two three seater settees and six dining room chairs from Oakland Furnitureland - Orpington and were given a delivery date of 25th January and we were advised the furniture was in stock and we would not have to wait long. We have now received an email saying that the furniture is in port and is delayed due to Covid and our new delivery date is now 21st February - we have already sold our existing furniture which is being taken on the 25th January and we therefore have nowhere to sit in our lounge or dining room. We have emailed the head office of Oak Furnitureland but as yet they have not replied.

Worst company I have ever dealt with. I can understand supply issues, what I can't acknowledge is Oakland Furniture having most of my order but not honouring their delivery dates (and cancelling them), especially when I paid for £3,500 worth of furniture and paid for Premium Delivery for £100 extra. The delivery dates that I keep booking time off work for, and then they email with less than 1 week before saying they have issues. But their email isn't clear, so I have to call them for 1.5 hours for them to tell me that they've given part of my order to somewhere else and they simply cancel the delivery, even though many of my items are there! I'm sleeping on a floor and my bed is with them! Never again will I do business with such a shoddy, mis-managed company - and stop emailing me with new offers when you can't deliver what you have in your warehouse!

Ordered £2,500 of bedroom furniture April, salesman said we would have it in 3 months ( lied to make a sale). On delivery day was told it was never going to be delivered on that day and is coming in October. Very annoyed but decided to wait. On delivery day in October was told it’s delayed and will be January 2022. Now just been told won’t be coming till May. 13 MONTHS. Order canceled. Do not give this company your hard earned money. They look like a company that will very soon be bust!

I purchased a considerable amount of furniture from these people in 2021. 6 months of having this expensive furniture I noted a problem with the kitchen table as the wood was separating from the lower layer and therefore bowing. That’s not a problem in itself.
Trying to report it is
Receiving a response is also an issue
Waiting a month for a technician seems like a long time
Waiting another 5 weeks for Oakland to send me a decision or communicate at any level is a bigger problem.
Pigeon post is faster than Oakland Furnitures customer service.

Also I was asked by the technician if I had used their Wood wax (which I had). I had to provide evidence that I had used it. He took a photo.
When asked why he needed that he told me they would potentially not replace the item as it needed to have their special wood wax. You what……I am sure that’s in the small print somewhere however MOST oak doesn’t need to have specially formulated wax made by Oakland furniture.
Oakland - do not use them!!!!

Absolutely shocking customer services. Bought a dining table and chairs, waited a long time for them to be delivered with delivery dates changed more than once. Had the set 7 months, and one chairs leg has broken, the wood is weak at the joint. Still under manufacturing warranty but told by a customer service person that the two not so clear photos that have been sent clearly show it is not a manufacturing fault and basically we are to blame! We are expected to get an independent person to inspect the chair at our cost to PROVE that it is indeed due to the manufacturing. Avoid this company as if there is anything wrong with your items and it has been longer than a couple of months since you purchased you will not get a replacement or refund!!!!

Ive ordered aload of furniture from oakland furniture in stevenage Hertfordshire. The service was fantastic from start to finish. Very big thank you to Fabien & the manager Deepak for looking after us.

Shocking aftersales service hours in a queue

The insurance policy is not worth the paper is written on. Called company many time had two visits about marks on chair, both men said not down to insurance.
Here less than 5 minutes. Homeserve writes a report to insurance company who pay them?
When you take out insurance you expect to cover every eventuality, read small print.

We were served today by Mike Bellerby at Portrack. He was patient professional and very helpful. He was honest too which we appreciated.
Hopefully my lovely Sofa will arrive before the expected date .
My sofa arrived same 2 parts the drivers could not wait to get away.
Never try and call customer service 2 hours each time .
Zero customer care
My problem was solved by a member of the sales team
Would never ever buy from here again!

The new sofa and table look amazing in my new home thanks!

When shopping in the Portrack Lane store, Stockton I had the most helpful gentleman in store. A member of staff called Peter was extremely patient and helpful during our time in store and helped us with everything we needed and made us feel really comfortable. We had a fabulous experience with Peter so thank you very much!

I bought a solid oak table for my daughter in Nov 2020, supposed to be delivered Mar 2021, eventually arrived Aug 2021! It was for her new house, it was delivered to our house. Was treated with very rude responses when my daughter enquired where it was, dates kept changing! She had to use an old table in the interim. The table was delivered eventually and remained in her bedroom until yesterday when she eventually unpacked it, we realised there was 2 tables and I had paid for 2 tables over 1,000 pounds!! Whuvh i unfortunately missed in my bank statement! I immediately rang them and they said after 14 days nothing can be done even though it's still in the box untouched. So we will hopefully sell it. But I do feel it's been what should have been a good experience a frustrating and one I wouldn't want repeated, poor customer service, they used covid for there delays, but very helpful to help resolve this situation on our side. Certainly wouldn't use them again.

Overall the furniture is fine. We purchased the Grove dark grey chest of drawers and two matching side tables for our bedroom.
Firstly delivery, they say they will call 30 mins before arriving but they did not. They did deliver with three hour time slot.
For £40 they will take the boxes up to your bedroom but you have to unpack and remove all packaging of which there is a lot. However that means that they are well protected. If you want them unpacked and packing removed, you have to pay £60 more so total is £100!
The quality is fine, but the dark grey paint feels a bit cheap and plastic feel. The drawers do not slide out smoothly, but maybe will over time.
For £800 plus feels a bit cheap, but does the job.

I’ve just had my sofa delivered so very happy with the service. Will be shopping in bromsgrove store again for my furniture. Great staff very polite and can’t do enough for you. 10/10 from me :)

As usual great service from Oakland Furniture, delivery guys were great, furniture lovely quality, had few pieces from them and recommended them without hesitation.