Oaklandfurniture 

AVOID THIS COMPANY AT ALL COSTS
They lie to you about the deliverys, it took twice for them to deliver my Bedroom Furniture, and the bed has a small scratch on it, cant be bothered with calling the useless customer services who dont want to help and are not interested in my complaints. The one guy I spoke too was so dopey I thought he was on drugs. Furniture is great but be prepared for the hassle that will go with your order. Also the Delivery guys unpack everything outside which I believe is what caused damage to the bed frame. If you have lots of holidays to use up and a lot of patients to sit on the phone for hours then go for it,if not please shop around.

Finally had the rest of our bed delivered 16.05.22 after Oakland sent us half a bedframe and mattress, I got a text on the morning of delivery 1hr before the delivery slot time saying it could not be delivered due to insufficient stock, this immediately annoyed me as I had taken the day off work for the delivery, I decided to go to work and call Oakland, they proceeded to tell me the bed would be delivered but only part of it due to a picker issue, I explained to them I had come to work as the text had said they could not deliver it, I also told them my husband was at home who is disabled and due to their error asked them to upgrade my delivery option and take it to a room of my choice, the lady told me she would speak to a manager and call me back.
Time passed and before I knew it the bed and mattress was on my doorstep, my husband explained to the delivery driver what had happened and they said they couldn't help leaving the bed and mattress on my doorstep.
I called customer services again to convey my disgust, not only had they given half my order but it had been left out on the doorstep in the rain, the lady explained to me that they would not take any complaints until I received my full order and I would get a call back from the customer satisfaction team.

Guess what.... we are still waiting for our customer satisfaction call back, absolutely disgusting, disappointing, and disgraceful service. It is now 30.05.22 and still nothing, they just simply do not care.

Avoid this company at all costs, save yourself from the headache of abysmal service, customer complaints, and the flurry of excuses they will give you.

My problems are still ongoing,
I paid in full in Feb for our bedroom furniture. I have had so many damaged products,also deliveries not turning up.
They promise last Thursday delivery, when it arrived I asked them to check it again big cracks in it I refused it. Now they are sending another on out next Thursday
I have said if not suitable the whole lot is going back
Shocking company never will I but their products again!
This will be the 5th delivery of damaged goods..
You wait ages for someone to pick up phone only fir it to go dead when you think you are finally through
If my furniture is still damaged on Thursday i will want a refund and I’ll go elsewhere
Update Thursdays furniture was terrible meant to be quality control checked
I told them to take it all back they said I would have to pay £39.99 each item
I have decided they can keep delivering it until I am satisfied
No one contacts you I have emailed CEO as well

Ordered six items from the cribbs store which included two wardrobes. i ask the store assistant it there would be any problem getting them upstairs , i was told no problem they come in two parts.
Waited for four months for the delivery. When they turned up today i was told that the wardrobes would not fit up the stairs. After they used a template to check .
When i talked to Oakland they said it was my fault and they want to charge me for their inconvenience because i return all the items. i bought a bedroom set! I was not told about a template by the sales team. Cannot get hold of customer services. Terrible service , stressful. Have a bedroom with no furniture, not even a bed and a disabled wife . I would recommend them to anyone

I bought furniture in December. Table and chairs delivered once. Damaged. Delivered 2nd time the men damaged it and sneaked off.
Delivered 3rd and 5 stars to Lewis and Steve who were amazing. Identified the issues immediately and put together my table without any damage.
The reason I have given it 3 stars is because of lack of response from customer service. I have emailed a number of times and as for trying to call. Well I gave up after 1 hour waits.
The only way I was able to resolve is was to contact the Leicester branch where there are excellent workers who dealt with the issues but I would have to contact customer services.
Today I did receive a call from a person from customer service and whilst she did deal with another issue efficiently when I asked to speak to a manager she was unhelpful and unresponsive.
I have bought a number of items from them but would now think twice.
About to make a complaint on an email provided but not holding my breath for a reply

Having paid in full and a substantial amount of money for furniture, I was told it would take 10 weeks to arrive, which was fine. HOWEVER, on the said date the furniture did not arrive and no communication to let me know why. When eventually getting through to customer service, it felt I had inconvenienced them. I’ve had subsequent date of delivery which since has been cancelled and re arranged, and now have to wait 6 months after purchase for it to arrive….if indeed it does. I have been left with no furniture in my house for months because of their terrible service, organisation and management. My experience with the customer service was also dreadful and did not feel at all valued as a customer. I received an insulting compensation fee from them and told I couldn’t have any temporary furniture from them in the interim, despite it being all their fault. Worst experience ever, would never buy from them again and would advise anyone else thinking of purchasing from them not too.
Left feeling frustrated and cheated by them. Awful company.

The only good thing this company has is their in store staff and i feel sorry they have to bear our *slight* bad mood on the situation in hand but do please bear in mind don't get rid of ANYTHING until your items you've ordered is actually in your house and expect to wait WEEKS and have it put off multiple times till it is delivered

Finally got my furniture delivered and it all fits perfect, The Quality is outstanding let me tell you I did my research 🧐 Big shout out to Lewis and Steve at the Sheffield Drakehouse Shop they looked after the old Dr from Start to finish pure professionalism 🧐 Yes I had problems with the head office but they got me through many thanks Guys I’ll Be Seeing You Again 👌

Friday 25 March, i waited for delivery of a sofa i had ordered 10 weeks ago, email confirmed delivery, text confirmed delivery.. between 11 & 2pm.
By 2.10 no sign of sofa, called customer service number, which took 40 minutes to get through.
To then be told sofa was delayed & that in error i hadnt been notified!!
As you can imagine i am really disappointed & angry.
They had confirmed delivery, so i disposed of my other sofa, so now have limited furniture.
I spoke to team leader who has said would refund delivery ( i paid for premium!!!) & 5% of the cost of sofa & it will now be delivered in 1 day short of 2 weeks. Just not good enough, i have had a reply via messenger, but have not resolved my query or discuss compensation.
To say i am disappointed by lack of furniture, customer service & contact from the company is an understatement
Delivery number is 7464010

Not received delivery yet, but just wanted to say the instore customer service at Haverfordwest is 1st class! Dave initially served me and couldn't have been more helpful, I've since dealt with two other staff members on separate occasions, two ladies, and can not fault them, very helpful, excellent service, thanks to the Haverfordwest team! Sara x

I ordered just over 3K of furniture which included a dining room table, bench, seats, side cabinet and sofa all of which arrived damaged.
When I challenged the delivery driver who had been paid extra to assemble I was told it was nothing to do them and even tried to down play the filthy marks all over the sofa.
Logged all the damage online as requested only to be told 5 weeks later that it had not sent through.
Spent hours trying to get through to customer services only to be hung up on, made complaints only to be ignored.
Two months later still sitting with damaged and stained furniture, the SALES staff in the shop explained they don’t deal with complaints and when complaining do it over dinner as it will be a few hours doing so!
Don’t make the same mistake as me shop elsewhere!

Online order placed 21.03.22 for a March 23rd delivery to be contact by email of me to re arrange a new delivery of end of April , after speaking to customer service Katie who was rude and started laughing un professional, asked for a supervisor Kieran to ring me on Friday , no phone call ,phoned customer service on Saturday and on file there was no request for supervisor to ring another request was put in , was given a 5%discount which does not cover the delivery charge,! email sent to CEO again still waiting on reply

very keen to take people money when they have. A issue with delivery ,come on Oakland furniture land stop taken orders and sort the mess out !

Fabulous service from Oakland Inverness , Megan was very friendly and helpful . Ordered 2 bedside cabinets and chest of drawer , shipped to Outer Hebrides , packaging so secure , units well made , quality items of furniture . Comms excellent from ordering to receiving goods . Very impressive service Oakland , will definitely shop with you again .

I initially wrote a review on the 5th of January 22 when I ordered furniture from the Eastbourne branch for the dining room/living room and bedroom. I gave them a 5 star rating due to the helpfulness of the member of staff who helped me...HOWEVER, that was before the extensive wait for furniture. My initial delivery date was the 1st March (8 weeks) and 2 days prior to delivery I received an email advising that I had to wait a further 5 weeks. After waiting for customer services for 1 hr 3 mins and then explaining how upset I was, I managed to get it brought forward by 2 weeks so meaning I had an 11 week wait for my furniture. Delivery day arrived on Friday 18th March and the delivery guys were fantastic, I will be writing a completely separate review for them giving the 5 star. HOWEVER Oakland's had sent the wrong bedroom drawers and the guys got onto their hotline and reported this plus the damage to a 3 door wardrobe. Customer services rang me shortly after delivery to re-order the correct drawers, I suggested that now the tallboy had been opened and placed in my bedroom that it had now basically become 2nd hand. I advised that I was prepared to purchase the wrong piece at a discounted rate, hoping that Oakland's would be prepared to do this as a goodwill gesture, as I now have to wait until the 26th April for the correct drawers, this means 4 months in total. You've guessed correctly....they advised that if I wished to purchase the incorrect drawers I would have to pay full price NO GOODWILL absolutely shameful. Staff are paid on a commission basis so they will sell as much furniture to you as possible and fail to tell you the truth re true delivery dates. Customer Service and after sales are non-existent. I will never buy furniture from this company again.

Terrible customer service.

Had a delivery date on 15/3/2022 for a full bedroom set. On the 14th we disposed of all our furniture in a skip. 15th comes and an unpaid day off work. No delivery by 12pm so I called customer service. 3 x 45 mins on the phone and zero answer. Finally managed to speak to the store and was told my delivery date had been changed. But they had not informed me by email or phone.
Next day head office call to explain why it’s not their fault, and why zero compensation would be offered. Cancelled order and asked for full refund.
Attitude of customer service lady was terrible, sounded like she was used to 1000’s of complaints. Basically said the company don’t care and don’t offer compensation.
She also explained they only place the order and have the furniture made aboard when you pay. They hold zero stock and can change your order when they like with zero notice.

Avoid these as I will never give them my business again.

This is the most disgusting customer service I have experience. The customer service is non existent. I was unfortunate enough to place an order for a dinning table and pay for it in full on my card. I was given a delivery date of today between 11:00 and 14:00. I get confirmation texts and emails confirmations that the delivery was today within this time slot. Then this morning at 09:05 I receive a text stating part of your delivery is delayed. Please call our dedicated hotline urgently. I was on hold for over 1hour only to be told the table top was not in the container and they couldn’t deliver now until the next container arrives! So we will book you in for the 29 March and hope the table top is there! I advised that I need that table now and was told no way would they do anything other than wait for the next container delivery. But it would be the same as today as there was no way of them knowing if the order could be completed and delivered until the day of delivery. I requested several times to speak to a manager before I was finally transferred. The manager openly admitted that they do not have enough staff to man the phones never mind the so called hotline! The manager that was on duty would not offer any kind of solution to situation that I now had no dining table(I had donated my old table and chairs to charity) and it had been collected prior to receiving the text. I use my dinning table to work from home due to COVID and now have no where to set my work station up on to be able to start work on Monday morning. I asked him to get the one from the showroom delivered! Which he point blank refused as that would mean they would loose sales! So this is something that they would just not do! He did say if I went and sourced a make do table then they would give me a discount on the cost of my table. How am I going to do that and have it delivered before Monday morning I asked him. His response was well that’s up to you! I have cancel my order and request the refund be returned via my card. The manager informed me that will take 3 to 5 days but of course this is a Friday. This was and is the worse company customer service I have had to deal with. I have been in customer service for over forty years and I can assure you Oakland Furniture do not give anything like customer service. All they want is orders and you money and who cares if they fail to deliver.

Purchased a piece of Wall Art on the 17 January 2022. Delivery date given was 3 March which at the time was acceptable. Later on we needed to change delivery date. Contacting customer services is impossible. Nobody answers the phone. Their Web page offers a tab of "Raise a Query". That's impossible because the option given is only a telephone number and no email. It advises that telephone calls can be made 9am - 8pm Monday to Sunday. This is not true! Ring outside of office hours and you get a answer machine advising their true hours.

Rudest Delivery Drivers!
The sofa FINALLY got delivered after THREE CANCELLATIONS only to be delivered by two of the most sarcastic and nasty men! Not only were they RUDE, but they also pulled the truck up onto my grass verge and left giant tire marks (plenty of room to park on street). They never provided me with the '30 minute call' to tell me they were coming...and when they removed the box and packaging, they literally threw it across my garden! I tried calling customer service at 9am but after being on hold for 30 minutes...I gave up. I'm sick to death of this company and their rubbish service...never, ever again!

DO NO BUY FROM THEM!!!
We have ordered a sofa and arm chair on the 26th of November 2021. Delivery was planned for the 4th of March 2022. Today (1st March 2022), i received an email to let me know that because of Covid, the delivery will be delayed. I clicked on the option tore-schedule and the earliest delivery date was the 21st of June 2022. I decided to call the customer service, after 53min waiting time, i have been told that it wasn't because of covid but the lorry that was originally planned for the delivery was already full. Customer service only offered to refund the delivery fee (£29.99) and 5% (£75)! I cancelled the order and requested a full refund.

Such poor service
My poor mum Ordered a table and chairs in august 2021 to be delivered in November. Delivered finally in January but with damaged table and missing chairs.
And she is worried to use the table in case they refuse to take it back so she is eating dinner off her lap.
Customer service does not exist as no one answers the phone and have sent numerous emails with pictures but to no avail. Also been to the shop asking for help and getting fobbed off.
Disgusting behaviour from a company that is quick to take your money.
100% will never shop there again