Oaklandfurniture 

Ordered a whole suite of furniture some
of which arrived damaged or incorrectly

Stupidly made a second order, paid for a specific delivery date which they then couldn’t complete despite promises to sort it out and get back to me; then nothing. Crap customer setvice

Ordered 3 items if furniture from the clearance. Furniture arrived in poor condition, terrible finish, chipped edges and currier delivery unreliable and didn't show on first booked slot. Initial quality issues rectified with a partial refund to the discover a leg on the bedside table had snapped, customer services not interested as already given a % refund. Clearance stick is seconds and not advertised as seconds online. Wouldn't use this company again. Awful quality, service and delivery options.

After speaking to customer service, a replacement sofa was delivered the next week.I was also offered a refund on the original delivery charge which I accepted. Thank you for the prompt and polite customer service

Over the years spent thousands with this company never will i do so again. Ordered a sofa 2 months ago. Organised my delivery date. Messaged me 3 days before with a timeslot. I cancelled as they said between 7am and 10am i explained i could not remove the glass from my front window at that time in the morning. This was neccessary in order to get the sofa into my house so i rearranged for the following week. Recieved a message late on the friday night to say new time was 7pm till 10pm. Once again i phoned to explain i cannot get a glazier out at that time of night. They were not in the slightest bit interested in my problem. They then said i needed to pay a 50 pound cancellation fee when i had already paid them 110 for the delivery. I then proceded to cancel the settee to be told i would have to pay 25 per cent which amounted to 375 pounds. No empathy at all from customer services. Please bear this in mind when purchasing from this company as sometimes in life things cannot be helped or resolved and you could end up hundreds out of pocket through no fault of your own. Just a company that does have no customer care whatsoever.

Bought a suite in from oakland furniture it was delivered in Nov 5th called into Ayr store to explain the fault as the suite is all wrinkled it creaking in the right side and the foam is sinking on the left they sent an Emmiera yesterday he wanted to repair it i said i dont want it repaired phoned head office and they said i have to get it repaired before they would replace it dont buy from Oakland furniture as the suite

Delivery driver blocked road for 15 minutes. Thanks ok, I'll wait while the unload. He saw me immediately. I switched off my engine and waited. They made the delivery then sat in the cab for 5 mins doing paperwork, still blocking the road. I have mobility problems so couldn't get out of the car easily. They never once gestured or gave thanks for waiting. Indication of company culture so I won't be buying from here. I can see why it gets low ratings.

Mo at Roaring Meg Stevenage looked after me.so well, I wanted to leave.a top review. He tried to get a chest of drawers in my car and when we found out that it was too big, he got delivery organised very promptly. Nothing was too much trouble.

Recently bought a sideboard and was extremely happy with my purchase. Delivery was as expected, however, the very next morning after the delivery I was gutted to receive an email showing my new sideboard was now £150 cheaper because of Black Friday offers. Lesson learnt.

Disgraceful service. I ordered what I thought would be a quality wardrobe from a reputable company. I paid £30 for delivery. I asked in the shop 4 times about sizes and if the wardrobe would be delivered upstairs to the bedroom. I was assured it would be packed in separate pieces and would fit and would be taken upstairs. On arrival the delivery man refused to take the wardrobe upstairs. He said it was against Health & Safety and was too heavy for him and his colleague. He was very unhelpful and frustrating. Customer Service then rang me and made me feel it was my fault. She was very unhelpful and frustrating and reduced me to tears. She agreed to a refund but said it would take around 3-5days despite the fact I paid by debit card. She was very unsympathetic and rude. She informed me I would be charged £50 for the return of the item. So they have now taken £80 for failed deliveries and I have no wardrobe and no assistance or guidance to reorder. Disgraceful company in every way. Complete rip off merchants, avoid at all costs!

We purchased a sideboard and a dining table set with six chairs from OLF three weeks ago, and the experience has been nothing short of frustrating and disappointing.
On delivery day, the team attempted to deliver a damaged sideboard and two faulty dining chairs. To make matters worse, the delivery team was rude, unprofessional, and displayed racist behaviour. They damaged our panelling and flooring during the delivery and refused to place the furniture where we requested, despite us paying for their premier delivery service. Thankfully, I noticed the issues and refused to accept those items. However, that was just the beginning of our problems.
After using the dining table for a short time, we noticed visible marks on the surface of both the table and the sideboard. Despite using the recommended cleaners, the marks remained. I contacted the OLF helpline, and they arranged for a third-party inspection. The inspector confirmed that the damage was due to a manufacturing fault and could not be repaired. He assured us that he would report this back to OLF.
When I followed up with OLF, they dismissed the claim entirely, stating it was invalid and not their responsibility. They advised me to hire my own surveyor to produce a report if I wasn’t satisfied — a completely unreasonable suggestion given the circumstances.
OLF is selling cheap, low-quality furniture at premium prices, and when issues arise, they refuse to take accountability. Their customer service has been appalling, and the entire experience has left us feeling frustrated and let down.
I strongly advise others to avoid OLF if you’re looking for quality furniture and respectful service. This company has failed us on every level — product quality, delivery, and customer support.

Delivery by Dean and Stewart from Leeds was perfect. Rang before they were arriving. They were so helpful in siting my furniture and making sure the recliners worked.
Very happy with this delivery.

YOU NEED 3 PEOPLE
a customer had bought a 2 door wardrobe with sliding doors and asked me to put together.
ok..lots of pieces, follow instructions which were ok up to a point .
ok..so..you have put all the fittings in each piece..now time to assemble the pieces..
you have the base and you fit the wardrobe dividing vertical piece into it..a panel about 2 feet wide and 6 foot 6 high..held into the base only by 2 small wooden pegs and 2 locking screws..you then have to fit the wardrobe top to that vertical piece..its the same size as the base..you then need to slide the back piece of the wardrobe into the shallow slots of the base, top and divider..oh..this back piece is 6 foot 6,,,2 foot wide and about 3 mm thick..so very stiff..like tissue paper !!!oh..and at the same time attach the side piece of the wardrobe so that the back piece fits into the groove...good luck..it will need 3 very patient people to get this together..and then you will need plenty of luck..thats if it hasnt fallen over and broken the fittings and wood in the panels..then you have to do the same with the other side of the wardrobe lol...i am no idiot when doing these assemblies but it took me,,with a bit of help from customer around 6 hours to do one of these...would love to see an Oakland video of assembly of one of these..which would no doubt be done in a spacious room..not typical bedroom with normal stuff in there..DO NOT BUY

Filling in from my previous review which was a positive one for customer service.
My selected product arrived this evening . After unpacking the coffee table was extremely disappointing to see that the table top was damaged.
I have sent an email with attached photos clearly showing the damage. I have requested a pick up and replacement. No response yet.
Very disappointing.

From the day I had my new bedroom furniture delivered I experienced terrible service the bed when delivered was poorly assembled by the delivery team slats hadn't been screwed down and there was a split in the wood on the replacement bed when delivered the damage was even worse and then one night the bed completely collapsed due to not being put together propley customer services did agree to a different design of bedroom furniture to replace the existing furniture due to quality problems on delivery they sent the wrong size bed a king not double i was also owed money back for the price difference this has taken at least a month to get back with several phone calls by myself and the store staff who have been really supportive with what has been happening they originally one sent half the amount owed back I am now waiting still for a 99 pound gesture payment for the terrible experience I've gone through when I phoned today I was in tears the customer relation guy called Will was so rude I actually hung up the whole customer service experience with furniture oakland has been so bad I wish I never set foot in there store and I hope to god nobody else goes through what I've been through and it's not as if it's cheap furniture either after posting this review i have now seen what other customers have been through with customer services and it's terrible and I agree please avoid they have no customer loyalty what so ever

Although I had a few problems with delivery issues last year I have to say that the last items I have ordered I have received excellent service and in one case exemplary service and no problems at all.

Delivery was on time.the product is badly made, complained but company say it’s invalid. All they want is to fob you off . Take your money for poorly made crap. Don’t recommend , avoid.

Steve and Charlie the delivery guys were amazing. They went the extra mile for me. I couldn’t thank them enough. The furniture is beautiful and very heavy. Steve, Charlie you are truly exceptional credit to the company you are. Thank you so very much xx ❤️

What a shoddy company. Furniture not delivered- no communication to say it would not arrive. When I complained and asked for a refund they refused to refund the £100 for premium delivery. Daylight robbery.
Do not buy from this company. Totally unreliable

Only leaving 1 star as there’s no ability to leave 0.
Shocking service. Seems a good product but service is very very slow poor. If you have a problem, which we did, they don’t want to know and it’s a real struggle to put it right.
Stay clear. You have been warned.

Bought a new suite. Not overly expensive, just under £2000.
Within one month the cushions looked like a wrinkled old man.
Got in touch, they sent out an examiner who said there was nothing wrong with it.Suggest you shop elsewhere.