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Review summary

Created with AI, based on recent reviews

Evaluating 61 reviews, most reviewers were somewhat happy with their experience overall. Consumers are generally satisfied with the quality of the products, finding them to be excellent and well-made. Many people appreciate the precision and premium feel of the controllers, often recommending them to other gamers. Some customers also experienced fast shipping and timely delivery of their orders. However, a significant number of people are dissatisfied with the company's response time and lack of communication regarding their orders. Many customers report not receiving updates, tracking information, or responses to their inquiries, leading to concerns about lost packages and lengthy delays. There are also complaints about receiving defective or used products, and some reviewers express frustration with the chosen delivery carriers.

What people talk about most

Product

People report ambiguous experiences with product quality and functionality, with many reviewers expressing... See more

Order

Consumers find order experiences to be ambiguous, with many expressing significant frustration over delays... See more

Delivery service

Customers had ambiguous experiences with delivery service, with some praising fast shipping and well-packaged... See more

Quality

Reviewers mention positive feedback about quality, with many customers expressing satisfaction with the... See more

Response time

Clients share negative opinions on response time, with many expressing disappointment over a consistent lack... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Shipped my product through Amazon fulfillment. Not a problem on its own but the product price on Amazon's website (sold by NYXI) was cheaper than buying it from NYXI's site itself (and would have be... See more

Rated 3 out of 5 stars

I’m giving you 3 and I could honestly go down to 2 stars. The reason is because I haven’t received my controller. Now I think that’s because I ordered mine late so I’m on the lower priority end of the... See more

Company replied

Rated 3 out of 5 stars

I ordered hyperion controller Order 21074043248235837256982088 in februari and it is still not shipped? Will it ever?

Rated 3 out of 5 stars

I ordered my controller on November 24, and received my package 22 days later. I asked for a refund for the express delivery I had ordered, since it was no longer express at all. I'm waiting to see if... See more

Company replied


Company details

  1. Video Game Store

Written by the company

NYXI began with a simple vision where innovative technology can be combined with inspirational design to help people access affordable, durable, and ultra-fashionable game controllers and gaming accessories.


Contact info

3.1

Average

TrustScore 3 out of 5

357 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 34% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Lots of choices but some confusion

There were a lot of choices available and a comparison for the Nintendo Switch controllers I was looking at. I was confused on why the platinum controller costs more but couldn't find an explanation so choose the black one instead. I loved the platinum one that looked like my favorite Gamecube controller but didn't want to pay extra for just a different color.

30 August 2024
Unprompted review
Rated 2 out of 5 stars

Shipping prices were outrageous

I needed to replace a stick cover that fell off while I was on a plane and ended up paying twice the price of the item just in shipping. That's ridiculous. But if I didn't buy the piece, the controller is useless. Spent 15 bucks to replace something that just kind of fell off the controller.

27 August 2024
Unprompted review
Rated 5 out of 5 stars

NYXI is the GOAT

The purchase system was fast and simple, searching for a controller wasn't a hassle at all. And I recently purchased the Hyperion pro and those controllers are incredible! No issues at all.

2 August 2024
Unprompted review
Rated 4 out of 5 stars

Awesome service... but

Look, the site is awesome. The prices incredible with the anniversary discounts. Product arrived before expected, good packaging, a small gift. Service is awesome.

Bought a White Hyperion Pro.
The Sticks feel buttery smooth and its responsive and snappy. As a controller it works great.

However...
The quality of the plastic leaves something to be desired, and the rails attaching to the console feel somewhat frail.
My right controller doesn't have rumble, trying to fix it the site's "updates" downgraded the software from 2.1 to 1.7. Still not rumble. The instructions aren't as clear on how to change the LEDs.

I'm not happy with paying for the warranty delivery. So, im cutting my losses. Leaving a somewhat positive review and finishing with:
Awesome service, for an ok product.

(EDIT: As of august 1rst, the Rumble has begun to work, however my rating remains)

18 July 2024
Unprompted review
Rated 5 out of 5 stars

It was a journey but we made it!

Although I never tested out the wizard, the countless hours I spent on YouTube watching reviews to understand this product made me realize that this controller didn’t reflect my play style. It’s a great controller and has a lot of key components that makes it a beast whether you’re playing on switch or PC. I just so happen to be an avid handheld switch user so the Hyperion Pros was more up my alley. If I ever want a stand alone controller I will deff go with the Warrior or Wizard depending on how I feel. Other than that NYXI made my check out process a breeze while guiding me along the way to make sure I chose the right controller suitable for my everyday play style. Thanks again faculty and family of Nxyi, you guys really go above and beyond for your customers and that alone speaks volumes for the integrity of your company and team. Sincerely, thank you. Will be purchasing again in the near future. 10/10 recommend.

22 July 2024
Unprompted review
Rated 5 out of 5 stars

Retro awesomeness.

Their products are of great quality.
The shipping and delivery experience was very good.
The controls are the best alternative to original controls

14 July 2024
Unprompted review
Rated 5 out of 5 stars

Easy to purchase

Easy to purchase, and now you fixed the ships to Mexico, that’s great. My last purchase I needed sent to a familiar at USA and then pay another ship to Mexico, now is directly, so much easy to me.

14 July 2024
Unprompted review
Rated 5 out of 5 stars

Perfect

It was super easy to order the product. The website left a reasonable impression. It wasn't at all complicated to order the desired product and enter the payment method. The product was described very well and it was really fun to read through the information because it looked very modern, which didn't make it boring

14 July 2024
Unprompted review

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